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How To Write Commercial Collections Letters
It is sometimes valuable to bring the sales manager into this step of the collection process. Information concerning the delinquency can often be obtained from the sales department. Tips for Commercial Collection Letters: When writing commercial collection letters, these points should be considered:Include all basic information.The commercial collections letter should state how and when you expect payment. It should suggest why the account should be paid in full. It should motivate the debtor to actually do this—now.Use an effective style of writing.Most commercial collections letters are written to appeal to the writer and not necessarily to the delinquent customer. Appeal to the debtor.Use the "you" approach.Too many commercial collection le
oves you to make sure that you do evIt is sometimes valuable to bring the sales manager into this step of the collection process. Information concerning the delinquency can often be obtained from the sales department. Tips for Commercial Collection Letters: When writing commercial collection letters, these points should be considered:Include all basic information.The commercial collections letter should state how and when you expect payment. It should suggest why the account should be paid in full. It should motivate the debtor to actually do this—now.Use an effective style of writing.Most commercial collections letters are written to appeal to the writer and not necessarily to the delinquent customer. Appeal to the debtor.Use the "you" approach.Too many commercial collection le
Management and Defining Your Mission Statement
Is your current management team operating like a Swiss Watch? Would you say that you have significant Organization Capital in your management team? Does your team work well under deadlines and crisis? Can your management team handle just about anything without breaking the law or causing conflict with your mission statement?Do you have a mission statement? Is it a good one? Do you follow it? When was the last time your team sat down to review it and or revise it if necessary? You need to obviously have a mission statement and one, which is well defined? Do you believe if your lower level managers and employees read that mission statement they would grade you low or high on it?You management team and every employee for that matter in your small business, corporation, politi
Understanding the nature of Search Engines is critical to online success. Because people turn to the search engines to find things online, it behooves you to make sure that you do eveIs your current management team operating like a Swiss Watch? Would you say that you have significant Organization Capital in your management team? Does your team work well under deadlines and crisis? Can your management team handle just about anything without breaking the law or causing conflict with your mission statement?Do you have a mission statement? Is it a good one? Do you follow it? When was the last time your team sat down to review it and or revise it if necessary? You need to obviously have a mission statement and one, which is well defined? Do you believe if your lower level managers and employees read that mission statement they would grade you low or high on it?You management team and every employee for that matter in your small business, corporation, politi
Hire and Retain Baby-Boomers to Improve Productivity
In the US, it is anticipated that 76 million baby boomers will retire in the next ten years. However, there will be fewer than 50 million workers to replace them. Many organisations will be forced to retain an older workforce. Those organisations which develop deliberate strategies to retain older workers will do more than go with the inevitable flow of labour supply and demand. They will improve productivity.Older workers were brought up in an era of company loyalty. Their need to move on every two years was never as strong as today's younger workers. If they have been successful in their careers, they also have probably had enough of "moving on".By staying in a job longer, older workers provide a living knowledge management system, increasing corporate memory.Olde
ngines is critical to online success. Because people turn to the search engines to find things online, it behooves you to make sure that you do evIn the US, it is anticipated that 76 million baby boomers will retire in the next ten years. However, there will be fewer than 50 million workers to replace them. Many organisations will be forced to retain an older workforce. Those organisations which develop deliberate strategies to retain older workers will do more than go with the inevitable flow of labour supply and demand. They will improve productivity.Older workers were brought up in an era of company loyalty. Their need to move on every two years was never as strong as today's younger workers. If they have been successful in their careers, they also have probably had enough of "moving on".By staying in a job longer, older workers provide a living knowledge management system, increasing corporate memory.Olde
Is Bad Customer Service Killing Your Business?
It's time to beat the old bad customer service drum again. I know, I'm sick of beating the drum, too, but as long as bad customer service runs rampant through so many businesses I feel it is my entrepreneurial duty to bring it to your attention. So grab a pew and prepare to listen to the sermon I've preached before: bad customer service is the bane of business. If the Almighty smote down every business that dispenses bad customer service the world would be a much friendlier, albeit much sparser place. Consider a world without malls and fast food joints… would it really be so bad?What puzzles me most is if bad customer service is such a death knell for business, why do so many businesses allow it to go on? Don't they read my column, for Pete's sake? I think the problem is that mos
Because people turn to the search engines to find things online, it behooves you to make sure that you do evIt's time to beat the old bad customer service drum again. I know, I'm sick of beating the drum, too, but as long as bad customer service runs rampant through so many businesses I feel it is my entrepreneurial duty to bring it to your attention. So grab a pew and prepare to listen to the sermon I've preached before: bad customer service is the bane of business. If the Almighty smote down every business that dispenses bad customer service the world would be a much friendlier, albeit much sparser place. Consider a world without malls and fast food joints… would it really be so bad?What puzzles me most is if bad customer service is such a death knell for business, why do so many businesses allow it to go on? Don't they read my column, for Pete's sake? I think the problem is that mos
Ecommerce Site Design: Tell Me What You Really Think
Site design is a primary determinant in online shopping. If your site looks dated or relies on inferior site design methodology it may be the reason your sales have not grown. Perhaps existing customers are used to the site, but what about new prospects? What impression do they have of your site? What would compel them to come back?Take some time to research your competitor's websites. What seems to work on their site? What have they done really well? How does this information stack up with your site? What have you learned?Many ecommerce sites will phase in new site designs every two years or so. There are always new techniques and software applications to assist in the development of something that catches attention and is highly functional.There is one area you sh
ngines to find things online, it behooves you to make sure that you do evSite design is a primary determinant in online shopping. If your site looks dated or relies on inferior site design methodology it may be the reason your sales have not grown. Perhaps existing customers are used to the site, but what about new prospects? What impression do they have of your site? What would compel them to come back?Take some time to research your competitor's websites. What seems to work on their site? What have they done really well? How does this information stack up with your site? What have you learned?Many ecommerce sites will phase in new site designs every two years or so. There are always new techniques and software applications to assist in the development of something that catches attention and is highly functional.There is one area you sh
Internet Marketing Strategy: Enter the Age of Automation!
Your computer was originally designed to make life easier for you. But sometimes it doesn't seem that way, does it?These days, computers are essential tools that, more often than not, symbolize work for many of us.Well, it's time to reclaim those hours that the computer was supposed to save you!I'm talking about automation. Without a doubt, automating your e-business is the most cost-effective and profitable thing you can do to turn your small office or home-based business into a formidable online entity that can compete with the biggest players out there.The biggest mistake most newcomers to the world of Internet commerce make is thinking of their business as an online store.If you start off thinking that way, that's all it will ever be!Think a
oves you to make sure that you do everything you can to be easy to find when people go looking for you. Understanding how Blogs fit into that process is critical to the whole Search E
Your computer was originally designed to make life easier for you. But sometimes it doesn't seem that way, does it?These days, computers are essential tools that, more often than not, symbolize work for many of us.Well, it's time to reclaim those hours that the computer was supposed to save you!I'm talking about automation. Without a doubt, automating your e-business is the most cost-effective and profitable thing you can do to turn your small office or home-based business into a formidable online entity that can compete with the biggest players out there.The biggest mistake most newcomers to the world of Internet commerce make is thinking of their business as an online store.If you start off thinking that way, that's all it will ever be!Think a
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