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  • Member You - Live Chat Software - Online Customer Service for Online Selling: the Commodity Becomes the Necessity

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    either answered through the help of a store employee or through the customer's own observation. When questions arise i
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    In a physical store, how many times have you scanned the aisles for a uniform and a nametag with an "Excuse me, do you?" If you are like the majority of shoppers out there, more than you can count. The employees are there to offer help and that help often leads to either finding the right product, or assuring that the product is right for the purchaser.

    The process of getting answers from an online store can be much more complicated. In a physical store, questions are either answered through the help of a store employee or through the customer's own observation. When questions arise in

    Why I always Keep my Promises
    Integrity is very important to me, and I try hard to 'do unto others as I would wish them do unto me'. It hasn't always worked that way for me though.There have been times in my previous career - times that I can remember vividly even now - when promises were not kept, things were borrowed, never to be returned and where I was not on the best end of wheeling and dealing that are pa
    If you are like the majority of shoppers out there, more than you can count. The employees are there to offer help and that help often leads to either finding the right product, or assuring that the product is right for the purchaser.

    The process of getting answers from an online store can be much more complicated. In a physical store, questions are either answered through the help of a store employee or through the customer's own observation. When questions arise i

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    that help often leads to either finding the right product, or assuring that the product is right for the purchaser.

    The process of getting answers from an online store can be much more complicated. In a physical store, questions are either answered through the help of a store employee or through the customer's own observation. When questions arise i

    7 Ways to Cut Loose from Old Sales Thinking
    Sooner or later, we all backslide into old ways of thinking about selling that lead us down the wrong path with potential clients.A few weeks ago, I had a phone conversation with Julie, who has been struggling with the old-style selling methods that her manager insists are the only way to sell their company’s technology solution.Regardless of what product or service you’re selling,

    The process of getting answers from an online store can be much more complicated. In a physical store, questions are either answered through the help of a store employee or through the customer's own observation. When questions arise i

    The Myth of the Natural Born Sales Wonder
    When I researched the field of using personality inventories to determine future sales success potential, I found the following flaws in their application and interpretation:1. Personality researchers assume that people are predisposed to sales and that there exists an ‘ideal’ sales personality. From experience alone you will know people of widely different personalities in sales who are b
    either answered through the help of a store employee or through the customer's own observation. When questions arise in an online store, which they often do, the customer is forced to abandon their online shopping process to either pick up the phone and wait for help or send an e-mail and wait for a response. Shopping online should be quick and easy and neither benefit should be plagued by a slow response time to questions. A live chat program can help online shopping remain a convenience.

    There are several reasons live chat software is beneficial for an online business.

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