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Member You - The Power of the Pen
Do-It-Yourself. It's a concept that has been around since the Fifties, coming at the height of the post-war homebuilding boom in the U.S. Retail stores and marketing gurus convinced us that we could do our own home repairs and alterations in our homes -- as a hobby, of course -- rather than hiring expensive professionals to do the work.So all of the DIY dads in America went to their neighborhood hardware stores and bought the necessary tools to fix the plumbing, replace the roof, put up the aluminum siding, build a patio, or just pound in a nail or two. Some of us had trouble just changing a light bul
Some Ways to Do I
Labour makes the world go round. It produces the products we use in our homes every day. Although there is less industry in the developed world than there was a hundred years ago, the factories of this country are still in need of workers, which results in a number of temporary assembly workers jobs being available at any given time. The Occupational and Safety Administration of the U.S. Department of Labor guarantees the health and safety of individuals with a temporary assembly workers job and so there is nothing to hold you back when it comes to applying for one.Health And Safety Guidelines
All of this is good advice, but it falls short of the mark if we want to make a long term lasting difference in the self-image, confidence, and performance of others. In short, if you want to give positive feedback, consider doing more than telling people how you feel, consider writing it down.
Why Write it Down
Here are three reasons why written feedback is so valuable.
1. It is unusual. While most of us give (and receive) far too little positive feedback to start with, receiving it in writing is even more rare. The time taken to form our thoughts and write them down demonstrates to the receiver how valuable and important the feedback is.
2. It can be preserved. Verbal feedback can be preserved, but only in the mind of the receiver. I know that I have had people tell me very nice things that I remember, and in some cases I can even take you to the exact location that they told me. But our memories can fail, and those events can just be lost among the millions of moments in our lives. Not so with something in writing. Not only can the thoughts and comments be preserved, but you can bet that in many cases they will be saved… for a very long time.
3. It will be re-read and therefore reinforced. Verbal praise is shared and can be savored by the receiver, but I don’t think many people will stop the person giving the feedback and say, “Will you tell me that again please?” Quite the opposite for the hand written note. It will be read at least twice initially, and if the feedback is especially meaningful, perhaps several more times in the coming days - and often far beyond.
Some Ways to Do It
Are you sick of entering data into Microsoft CRM manually? How about dealing with inconsistent data that makes reporting difficult and time-consuming? Whether you are a business user or IT user, you are guaranteed to appreciate the power and flexibility of workflow within Microsoft Dynamics CRM 3.0. Here are four easy ways to use workflow to automate tasks that support sales and customer service. By the end of this article, you will be able to automate your processes using Microsoft CRM and workflow.1. Assign New Leads to the Appropriate Person or QueueIf you have multiple sales p
Why Write it Down
Here are three reasons why written feedback is so valuable.
1. It is unusual. While most of us give (and receive) far too little positive feedback to start with, receiving it in writing is even more rare. The time taken to form our thoughts and write them down demonstrates to the receiver how valuable and important the feedback is.
2. It can be preserved. Verbal feedback can be preserved, but only in the mind of the receiver. I know that I have had people tell me very nice things that I remember, and in some cases I can even take you to the exact location that they told me. But our memories can fail, and those events can just be lost among the millions of moments in our lives. Not so with something in writing. Not only can the thoughts and comments be preserved, but you can bet that in many cases they will be saved… for a very long time.
3. It will be re-read and therefore reinforced. Verbal praise is shared and can be savored by the receiver, but I don’t think many people will stop the person giving the feedback and say, “Will you tell me that again please?” Quite the opposite for the hand written note. It will be read at least twice initially, and if the feedback is especially meaningful, perhaps several more times in the coming days - and often far beyond.
Some Ways to Do I
Being a good listener requires more than just keeping quiet while the other person is talking. Do you hear everything that is being said? Do you understand it completely?Here are some tips on how to become a more effective listener:FOCUS in on the basic message.
Try to pinpoint the main ideas the person is expressing. Ask yourself what the speaker is trying to say. If you're not sure, ask. "Bill, I believe what I heard is–Am I on track?"UNDERSTAND what is being said.Keep asking yourself if you understand what is being said. If you don't, ask for clarification – and keep asking until
2. It can be preserved. Verbal feedback can be preserved, but only in the mind of the receiver. I know that I have had people tell me very nice things that I remember, and in some cases I can even take you to the exact location that they told me. But our memories can fail, and those events can just be lost among the millions of moments in our lives. Not so with something in writing. Not only can the thoughts and comments be preserved, but you can bet that in many cases they will be saved… for a very long time.
3. It will be re-read and therefore reinforced. Verbal praise is shared and can be savored by the receiver, but I don’t think many people will stop the person giving the feedback and say, “Will you tell me that again please?” Quite the opposite for the hand written note. It will be read at least twice initially, and if the feedback is especially meaningful, perhaps several more times in the coming days - and often far beyond.
Some Ways to Do I
Start a small business to provide yourself with the challenges needed for a fulfilling life. If you are ‘bored’ or you are ‘unhappy’ in your current position, you could start a business. During the day, if you constantly think about how things could be different, and that you have ideas that you know would be successful if only given the chance, you already possess the needed drive to be your own boss, and to start a business.Having the drive to start a small business is the first step in being successful in any business. Perhaps you feel that you want to be your own boss so you can allow everyone else t
3. It will be re-read and therefore reinforced. Verbal praise is shared and can be savored by the receiver, but I don’t think many people will stop the person giving the feedback and say, “Will you tell me that again please?” Quite the opposite for the hand written note. It will be read at least twice initially, and if the feedback is especially meaningful, perhaps several more times in the coming days - and often far beyond.
Some Ways to Do I
CRM…strategic engine or just another technology tool? How would you answer this question about your company's CRM initiative? It depends on how honest you are in answering some other questions, including:Do your people have real decision-making power to provide great customer service?Do you have the right people with the right knowledge and skills?Are you including people across the board, not just in your customer service and call centers?The bottom line is that people skill sets need to be similar to the technology they are using -- information sharing needs to be fast, focused, in
Some Ways to Do It
It really is as simple as picking up your pen and writing heartfelt, genuine comments to another human being. Here are some ways to help you get in the habit of giving people positive feedback in writing.
1. Send a letter. Writing someone a quick letter doesn’t take very long. It doesn’t need to be formal, it just needs to genuinely tell the other person how you feel. Don’t put it off, just write it.
2. I like you because. I learned this from Zig Ziglar. He used to (and perhaps still does) produce small pads that used this sentence stem to make it easier to give someone positive feedback. The was printed with “I Like You Because” then it had several lines for you to fill in your note. I have used this idea for many years in a variety of settings with great success. Create your own pad like this on your computer, or start with a blank piece of paper or index card. Using this sentence starter may help you get started (and help you look for and find) the behaviors you want to praise.
3. Thank you notes. An extension of written feedback is the hand written thank you note. Most of us could write more thank you notes than we do, and they serve as an acknowledgement of what someone did for us, but they also serve as positive feedback. Commit to writing more thank you notes, or to adding a bit more feedback to those notes you do write.
4. Send them an email. This can be a letter in email, or a quick reply to a project update, letting someone know you thought their approach was good, or you appreciate how they are handling something. While the
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