Member You
#1 in Business Subscribe Email Print

You are here: Home > Business > Business > BPO Industry in India - A Report

Tags

  • large
  • roles
  • online
  • services being
  • telemarketing outsourcing
  • address collateral

  • Links

  • Success Is What Happens When You Realise That Impossible Is Just A Word
  • For Weight Training, Your Personal Trainer Could be YOU
  • Change Perception and Open the Door to New Results
  • Member You - BPO Industry in India - A Report

    Methods of Attracting Clients and Promotion and the Way to Find a Good Loan Agency
    The loan signing agents have plenty of methods of attracting clients and promotion. People usually consider that large organizations are more reliable than just a single person and that is why independent contractors have fewer clients, most of which are permanent. Moreover, loan companies provide insurance from errors and omissions, what is not affordable to single agents. Of course, satisfied customers usually return and recommend the agent, who served them, to their friends. This illustrates the importance of the prestige of the agents. Of course new signing agents have not got their clients base and potential clients do not know them. A signing agent can let know others about his or her services by the following methods: 1) make an own web-site; 2) enter different communities of accomplices; 3) apply for a work in the loan signing company; 4) arrange the advertisement campaign and self-promotion.The first method is running an own web-site, which contains all the necessary information about its owner (in our case – signing agent), the services offered, prices of the services and contact information. The first point is the information about the signing agent. There must be mentioned personal information (name, surname, gender, education, experience; the most important, significant and successful activities; if a signing agent works for a loan company (companies) or for himself as independent contractor), recommendations of employers and authoritative organizations.The second point is information about the services, which are offered by the agent. In the most cases owners of such web-sites offer not only signing services, but also services of a notary public – such as notarizing different activities (oaths, testaments, contracts etc). It is important to emphasize the number of clients serviced (of course this information must be valid), if this number is significant, because this number is like a visit card of the signing agent and proves his knowledge and experience. The third point is a price list of the services offered. It is very important, because most web-sites contain this information and in the case when the price list is absent, poten
    lutions to the insurance sector and support critical business processes applicable to the industry right from new business acquisition to policy maintenance to claims processing.

    Service Example:

    New Business / Promotion:

    Inbound/outbound sales, Initial Setup, Case Management, Underwriting, Risk assessment, Policy issuance etc.

    Policy Maintenance / Management:

    Record Changes like Name, Beneficiary, Nominee, Address; Collateral verification, Surrender Audits Accounts Receivable, Accounting, Claim Overpayment, Customer care service via voice/email etc.

    Data Entry Services / Data Processing Services Service Example:

    Data entry from Paper/Books with highest accuracy and fast turn around time (TAT)

    Data entry from Image file in any format

    Business Transaction Data entry like sales / purch

    Google to Dominate Entire Physical Universe?
    As you may have heard, NASA and Google have just announced a partnership of sorts. While it seems like an information sharing agreement, a close reading reveals some rather startling things.Google to Dominate Entire Physical Universe?At its core, Google is a search engine. While this is obvious, people sometimes forget it given all the interesting gadgets Google Labs kicks out. Regardless of how you define it, Google typically has at least been restricted to being classified as no broader than an information technology company. It would appear Google has much bigger plans.With more than a bit of hype, Google and NASA have announced they are teaming up. In reviewing the deal, most people are focusing on the data benefits Google will receive. Specifically, NASA appears to be giving Google access to its satellite imagery and even planetary exploration data. Pundits predict we will soon be able to roam Mars digitally on a Google platform, much as we can look at satellite images of our neighborhood now.While all of this is great, it appears to be a red herring. The real meat of the agreement is found in a few lines that can only be described as utterly intriguing. NASA and Google have agreed to work on very advanced stuff – nanotechnology and information technology research. In short, we are talking about a wide range of products straight out of your favorite science fiction movie. Read broadly, this could include robots with artificial intelligence.Now, you are probably wondering how serious Google could be about developing some very serious technological advances with NASA. In truth, nobody knows but a select few people at the company and agency. There is, however, once very tidbit of information being reported that will make you raise your eyebrows. NASA has granted Google the right to develop 1 MILLION square feet at one of its research centers. I don’t know about you, but that sounds like more than a whim.So, what can we expect from this agreement? Will it result in simple virtual simulations of planets or something much, much more? There is no way to tell, but I will certainly be watching Google Labs a lot closer!
    Business process outsourcing (BPO) is a broad term referring to outsourcing in all fields. A BPO differentiates itself by either putting in new technology or applying existing technology in a new way to improve a process.

    Business Process Outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider that in turn owns, administers and manages the selected process based on defined and measurable performance criteria. Business Process Outsourcing (BPO) is one of the fastest growing segments of the Information Technology Enabled Services (ITES) industry.

    Few of the motivation factors as to why BPO is gaining ground are:

    Factor Cost Advantage
    Economy of Scale
    Business Risk Mitigation
    Superior Competency
    Utilization Improvement

    Generally outsourcing can be defined as - An organization entering into a contract with another organization to operate and manage one or more of its business processes.

    Different Types of Services Being Offered By BPO's

    Customer Support Services

    Our customer service offerings create a virtual customer service center to manage customer concerns and queries through multiple channels including voice, e-mail and chat on a 24/7 and 365 days basis.

    Service Example: Customers calling to check on their order status, customers calling to check for information on products and services, customers calling to verify their account status, customers calling to check their reservation status etc.

    Technical Support Services

    Our technical support offerings include round-the-clock technical support and problem resolution for OEM customers and computer hardware, software, peripherals and Internet infrastructure manufacturing companies. These include installation and product support, up & running support, troubleshooting and Usage support.

    Service Example: Customers calling to resolve a problem with their home PC, customers calling to understand how to dial up to their ISP, customers calling with a problem with their software or hardware.

    Telemarketing Services

    Our telesales and telemarketing outsourcing services target interaction with potential customers for 'prospecting' like either for generating interest in products and services, or to up-sell / promte and cross sell to an existing customer base or to complete the sales process online.

    Service Example: Outbound calling to sell wireless services for a telecom provider, outbound calling to retail households to sell leisure holidays, outbound calling to existing customers to sell a new rate card for a mobile service provider or outbound calling to sell credit or debit cards etc.

    Employee IT Help-desk Services

    Our employee IT help-desk services provide technical problem resolution and support for corporate employees.

    Service Example: of this service include level 1 and 2 multi-channel support across a wide range of shrink wrapped and LOB applications, system problem resolutions related to desktop, notebooks, OS, connectivity etc., office productivity tools support including browsers and mail, new service requests, IT operational issues, product usage queries, routing specific requests to designated contacts and remote diagnostics etc.

    Insurance Processing

    Our insurance processing services provide specialized solutions to the insurance sector and support critical business processes applicable to the industry right from new business acquisition to policy maintenance to claims processing.

    Service Example:

    New Business / Promotion:

    Inbound/outbound sales, Initial Setup, Case Management, Underwriting, Risk assessment, Policy issuance etc.

    Policy Maintenance / Management:

    Record Changes like Name, Beneficiary, Nominee, Address; Collateral verification, Surrender Audits Accounts Receivable, Accounting, Claim Overpayment, Customer care service via voice/email etc.

    Data Entry Services / Data Processing Services Service Example:

    Data entry from Paper/Books with highest accuracy and fast turn around time (TAT)

    Data entry from Image file in any format

    Business Transaction Data entry like sales / purcha

    Digital Signage Can Save Lives
    There can hardly be a driver in America who hasn't been cruising down the highway when the regular programming on the radio is interrupted for a test of the Emergency Broadcast System. A brief warning that a test is about to occur is followed by a burst of tones that sounds like it's coming from a dial-up computer modem followed by a reminder that what was just aired was a test.Or, perhaps you live a tornado-prone section of the country like I do. If so, we probably share this similar experience. Absorbed in the work at hand, you hear a whine in the distance that at first startles you and then makes you look at a clock and a calendar to confirm it's 11 a.m. on the first Tuesday of the month --the time local government authorities test the city's emergency warning sirens. If it isn't, you know your next step is to grab a portable radio and flashlight and head for the basement.I'm not sure exactly when this loose network of government officials, broadcasters and local sirens coalesced into an organized system for alerting the public of an impending emergency - although it probably was the same time the USA entered into a protracted Cold War with the Soviet Union. However, I am certain the original planners of the system did not envision the existence of thousands of private TV channels and digital signage networks.Yet, that's exactly where technology has taken us today. The existence of these networks gives corporations, universities, colleges, secondary and even primary educators, government agencies, the military and other institutions the opportunity to inform people within the reach of their private TV and digital signage networks of an unfolding emergency situation.I would argue that in some situations the ability of these networks to deliver highly targeted messaging to a select audience makes them even more valuable than a blaring siren or even a broadcaster. It's a sad fact of life that we live in a time when a lone person or a small group can perpetrate an act of evil so deplorable that tens, hundreds or even thousands of innocent people can come face to face with peril and possibly death. In those situations, knowing where
    be defined as - An organization entering into a contract with another organization to operate and manage one or more of its business processes.

    Different Types of Services Being Offered By BPO's

    Customer Support Services

    Our customer service offerings create a virtual customer service center to manage customer concerns and queries through multiple channels including voice, e-mail and chat on a 24/7 and 365 days basis.

    Service Example: Customers calling to check on their order status, customers calling to check for information on products and services, customers calling to verify their account status, customers calling to check their reservation status etc.

    Technical Support Services

    Our technical support offerings include round-the-clock technical support and problem resolution for OEM customers and computer hardware, software, peripherals and Internet infrastructure manufacturing companies. These include installation and product support, up & running support, troubleshooting and Usage support.

    Service Example: Customers calling to resolve a problem with their home PC, customers calling to understand how to dial up to their ISP, customers calling with a problem with their software or hardware.

    Telemarketing Services

    Our telesales and telemarketing outsourcing services target interaction with potential customers for 'prospecting' like either for generating interest in products and services, or to up-sell / promte and cross sell to an existing customer base or to complete the sales process online.

    Service Example: Outbound calling to sell wireless services for a telecom provider, outbound calling to retail households to sell leisure holidays, outbound calling to existing customers to sell a new rate card for a mobile service provider or outbound calling to sell credit or debit cards etc.

    Employee IT Help-desk Services

    Our employee IT help-desk services provide technical problem resolution and support for corporate employees.

    Service Example: of this service include level 1 and 2 multi-channel support across a wide range of shrink wrapped and LOB applications, system problem resolutions related to desktop, notebooks, OS, connectivity etc., office productivity tools support including browsers and mail, new service requests, IT operational issues, product usage queries, routing specific requests to designated contacts and remote diagnostics etc.

    Insurance Processing

    Our insurance processing services provide specialized solutions to the insurance sector and support critical business processes applicable to the industry right from new business acquisition to policy maintenance to claims processing.

    Service Example:

    New Business / Promotion:

    Inbound/outbound sales, Initial Setup, Case Management, Underwriting, Risk assessment, Policy issuance etc.

    Policy Maintenance / Management:

    Record Changes like Name, Beneficiary, Nominee, Address; Collateral verification, Surrender Audits Accounts Receivable, Accounting, Claim Overpayment, Customer care service via voice/email etc.

    Data Entry Services / Data Processing Services Service Example:

    Data entry from Paper/Books with highest accuracy and fast turn around time (TAT)

    Data entry from Image file in any format

    Business Transaction Data entry like sales / purch

    10-Day Rule For Franchise Sales; Cooling Off Period
    In franchising law we have what we call a 10-day rule, which in laymen’s terms goes something like this; The prospective franchise buyer must receive the (UFOC) Uniform Franchise Offering Circular for ten business days before any monetary compensation is given to or collected by the Franchisor. Sounds like a good idea right? Well, it is very problematic for willing buyers and sellers to operate under such constraints of trade. One of the proponent reasons for this law is that the UFOCs are generally about 200 pages long and that is a lot to read and the government regulators wish to make sure you take it to an attorney first. Currently the Federal Trade Commission is reviewing all the rules in franchising and determining whether we need more over disclosure and which kinds of stipulations to add to the franchise rule. Typical isn’t it adding minutia on top of already over loaded and cumbersome disclosure?I would like to comment first on the 10-day rule. I agree that if such a rule is to remain in play that it should be a number, which is easy to figure out, due to holidays, state holidays, semi-holidays, which are different. If you are going to keep the cooling off period rule, then two weeks in a better idea for clarity so I concur with the commission on this thought. However I warn the commission of leaving the rule in place, I believe the rule should be lowered to one week if not entirely and immediately dismissed. Why? Well because the consumer does not really want any more barriers to buying a franchise. They do not like the 10-day waiting period, which ends up half a month with holidays. They do not want to go through a long sales process. They want instant gratification and they want to start their new career/business and embark on their new chosen lifestyle. All these regulations have complicated the issue and made it tougher to buy franchises, all to the frustration of the consumer, the economy and jobs in our country.Tell me did anyone ever take a survey of the sales process and large documents of given out during their purchases to existing franchisees and ask them what they think of the whole mess, which has been created to
    mputer hardware, software, peripherals and Internet infrastructure manufacturing companies. These include installation and product support, up & running support, troubleshooting and Usage support.

    Service Example: Customers calling to resolve a problem with their home PC, customers calling to understand how to dial up to their ISP, customers calling with a problem with their software or hardware.

    Telemarketing Services

    Our telesales and telemarketing outsourcing services target interaction with potential customers for 'prospecting' like either for generating interest in products and services, or to up-sell / promte and cross sell to an existing customer base or to complete the sales process online.

    Service Example: Outbound calling to sell wireless services for a telecom provider, outbound calling to retail households to sell leisure holidays, outbound calling to existing customers to sell a new rate card for a mobile service provider or outbound calling to sell credit or debit cards etc.

    Employee IT Help-desk Services

    Our employee IT help-desk services provide technical problem resolution and support for corporate employees.

    Service Example: of this service include level 1 and 2 multi-channel support across a wide range of shrink wrapped and LOB applications, system problem resolutions related to desktop, notebooks, OS, connectivity etc., office productivity tools support including browsers and mail, new service requests, IT operational issues, product usage queries, routing specific requests to designated contacts and remote diagnostics etc.

    Insurance Processing

    Our insurance processing services provide specialized solutions to the insurance sector and support critical business processes applicable to the industry right from new business acquisition to policy maintenance to claims processing.

    Service Example:

    New Business / Promotion:

    Inbound/outbound sales, Initial Setup, Case Management, Underwriting, Risk assessment, Policy issuance etc.

    Policy Maintenance / Management:

    Record Changes like Name, Beneficiary, Nominee, Address; Collateral verification, Surrender Audits Accounts Receivable, Accounting, Claim Overpayment, Customer care service via voice/email etc.

    Data Entry Services / Data Processing Services Service Example:

    Data entry from Paper/Books with highest accuracy and fast turn around time (TAT)

    Data entry from Image file in any format

    Business Transaction Data entry like sales / purch

    How To Improve Your Business Purchasing
    To get better profit and loss results, you must learn how to improve your business purchasing. Irrespective of the fact whether your job is to manage office or home, how do you manage the spending makes a great impact on overall results. The basics are same for how to improve your business purchasing. The only difference between a large business and a small home-based business is the number of people involved. In case of a large business, main person responsible for purchasing is a professional purchase manager. To watch his activities at the upper level are finance director and CEO. On the other hand, while working alone at home; you yourself have to play the parts of purchase manager, finance director and CEO. As a purchase manager, you will have to explain the justification of the expenses made by you to yourself, who is also the CEO.Ignorance May Cause Severe Damage; If you do not pay much attention on how to improve your business purchasing, then it may lead to disastrous results. Temptations for spending are everywhere and you have to learn to resist them. Failing in doing so may make you cash poor quickly. Impulsive purchasing is dangerous.To improve your business purchasing, you must watch carefully that are you making excessive payments for buying a product or service. If yes, then it is a negative point for making profits. Similarly, purchasing a product not up to the quality required may also damage the growth prospects. Moreover, you should not avoid buying a superior product even at a higher rate if it is capable of improving your bottom line.How to Play All the Three Roles; As a purchase manager if you are interested in knowing how to improve your business purchasing, then the two important qualities you need to learn are, self-control and common sense. When you perform the role of the finance director, discipline is the key element required. When you are in the role of CEO, you coordinate with purchase manager and finance director. You must be wondering how to do justice with all the three kind of roles. It is not as difficult as it looks from outside. All you need to do is to feel as if you are not at all involved in dec
    ds to sell leisure holidays, outbound calling to existing customers to sell a new rate card for a mobile service provider or outbound calling to sell credit or debit cards etc.

    Employee IT Help-desk Services

    Our employee IT help-desk services provide technical problem resolution and support for corporate employees.

    Service Example: of this service include level 1 and 2 multi-channel support across a wide range of shrink wrapped and LOB applications, system problem resolutions related to desktop, notebooks, OS, connectivity etc., office productivity tools support including browsers and mail, new service requests, IT operational issues, product usage queries, routing specific requests to designated contacts and remote diagnostics etc.

    Insurance Processing

    Our insurance processing services provide specialized solutions to the insurance sector and support critical business processes applicable to the industry right from new business acquisition to policy maintenance to claims processing.

    Service Example:

    New Business / Promotion:

    Inbound/outbound sales, Initial Setup, Case Management, Underwriting, Risk assessment, Policy issuance etc.

    Policy Maintenance / Management:

    Record Changes like Name, Beneficiary, Nominee, Address; Collateral verification, Surrender Audits Accounts Receivable, Accounting, Claim Overpayment, Customer care service via voice/email etc.

    Data Entry Services / Data Processing Services Service Example:

    Data entry from Paper/Books with highest accuracy and fast turn around time (TAT)

    Data entry from Image file in any format

    Business Transaction Data entry like sales / purch

    Credit Cards And You
    Credit cards are available from more banks than ever before. There are a huge amount of different varieties of credit cards available online as well. Of course they are all cleared through Visa, MasterCard, or American Express and Discovery. So the variety is in the realm of similarity. Also, certain states have more favorable laws for the establishment of large credit card issuing units, especially the states of Nevada and Delaware and a couple of others.Basic attractions of credit cards come in a fairly limited series of features. The first is low interest rates. Many cards today give you an up to 12-month introductory rates of zero-interest rates. Thereafter, the APR is several points above the prime rate. Rates vary from a low of 11.5-percent to 14-percent or more. Another incentive is to give customer rebates, and points accumulated as discounts on certain attractive problems. The most familiar discounts are on gas and the accumulation of airline “frequent flyer” points.For example, on a card issued by Chase Banking Corp the APR is 14.24-percent, which is a variable rate. With this card you can earn rebates on all of your gasoline purchase, not only one brand, with the maximum gasoline rebate per month being $15. These days it has become increasingly easy to be approved for credit cards. It’s mostly based on your credit score, and your current income, but often, there will be no verification of your income.You can see there is quite a variation of the interest rates paid on cards. Looking at a Discovery Platinum card, it’s amazing to see an APR of only 10.99-percent and also a 12-month period of zero-interest on balances. The actual interest charge will be based on the customer’s credit history and income. This card has a credit limit of $50,000. Due to the low interest rate and the high credit limit, presumably the verification of credit and income would be more rigorous than for any old card.There is also an up to 2-percent cash back bonus award, when the customer receives certificates towards products and services that are partners with the issuers of this credit card. Other stores and warehouse clubs pay
    lutions to the insurance sector and support critical business processes applicable to the industry right from new business acquisition to policy maintenance to claims processing.

    Service Example:

    New Business / Promotion:

    Inbound/outbound sales, Initial Setup, Case Management, Underwriting, Risk assessment, Policy issuance etc.

    Policy Maintenance / Management:

    Record Changes like Name, Beneficiary, Nominee, Address; Collateral verification, Surrender Audits Accounts Receivable, Accounting, Claim Overpayment, Customer care service via voice/email etc.

    Data Entry Services / Data Processing Services Service Example:

    Data entry from Paper/Books with highest accuracy and fast turn around time (TAT)

    Data entry from Image file in any format

    Business Transaction Data entry like sales / purchase / payroll.

    Data entry of E-Books / Electronic Books

    Data Entry : Yellow Pages / White Pages Keying

    Data Entry and compilation from Web site

    Data Capture / Collection

    Business Card Data Entry into any Format

    Data Entry from hardcopy/Printed Material into text or required format

    Data Entry into Software Program and application

    Receipt and Bill Data Entry

    Catalog Data Entry.

    Data Entry for Mailing List/Mailing Label.

    Manuscripting typing in to word

    Taped Transcription in to word.

    Copy, Paste, Editing, Sorting, Indexing Data into required format etc.

    Data Conversion Services Service Example:

    Conversion of data across various databases on different platforms

    Data Conversion via Input / Output for various media.

    Data Conversion for databases, word processors, spreadsheets, and many other standard and custom-made software packages as per requirement.

    Conversion from Page maker to PDF format.

    Conversion from Ms-Word to HTML format

    Conversion from Text to Word Perfect.

    Conversion from Text to Word to HTML and Acrobat

    Convert Raw Data into required MS Office formats.

    Text to PDF and PDF to Word / Text / Doc

    Data Compilation in PDF from Several Sources.

    E-Book Conversion etc.

    Scanning, OCR with Editing & Indexing Services Service Example:

    High speed Image-Scanning and Data capture services
    High speed large volume scanning
    OCR Data From Scanned page / image
    Scan & OCR paper Book in to CD.
    ADOBE PDF Conversion Services.
    Conversion from paper or e-file to various formats

    Book Keeping and Accounting Services Service Example:

    General Ledger
    Accounts Receivables and Accounts Payable
    Financial Statements
    Bank Reconciliation
    Assets / Equipment Ledgers etc.

    Form Processing Services:
    Service Example:

    Insurance claim form
    Medical Form / Medical billing
    Online Form Processing
    Payrol Processing etc.

    Internet / Online / Web Research
    Service Example:

    Internet Search, Product Research, Market Research, Survey, Analysis. Web and Mailing list research etc.

    Challenges for a HR Professional in BPO

    Brand equity: People still consider BPO to be "low brow", thus making it difficult to attract the best talent.

    Standard pre-job training: Again, due to the wide variety of the jobs, lack of general clarity on skill sets, etc, there is no standard curriculum, which could be designed and followed.

    Benchmarks: There are hardly any benchmarks for compensation and benefits, performance or HR policies. Everyone is charting their own course.

    Customer-companies tend to demand better results from outsourcing partners than what they could actually expect from their own departments. "When the job is being done 10,000 miles away, demands on parameters such as quality, turn around timeliness, information security, business continuity and disaster recovery, etc, are far higher than at home. So, how to be more efficient than the original?

    Lack of focused training and certifications Given this background, the recruiting and compensation challenges of HR departments are only understandable.

    Key To success

    The key to success in ramping up talent in a BPO enviro

    HTTP = HTML link (for blogs, profiles,phorums):
    <a href="http://www.memberyou.net/article/4707/memberyou-BPO-Industry-in-India--A-Report.html">BPO Industry in India - A Report</a>

    BB link (for phorums):
    [url=http://www.memberyou.net/article/4707/memberyou-BPO-Industry-in-India--A-Report.html]BPO Industry in India - A Report[/url]

    Related Articles:

    What Does Your Penny-Pinching Friend Have To Do With Self Storage Marketing?

    7 Steps To Achieving Joint Venture Projects

    Custom Lanyards – Close a Security Gap in Your Business

    Bookmark it: del.icio.us digg.com reddit.com netvouz.com google.com yahoo.com technorati.com furl.net bloglines.com socialdust.com ma.gnolia.com newsvine.com slashdot.org simpy.com shadows.com blinklist.com