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Member You - More Courageous Tact, Less Hostility: 14 Things High Achievers Know About Sharing a Difficult Truth
Employee Assistance programs are designed to provide human resource psychological and counseling services. An EAP is an external entity employed by a company to assist their employees with mental health or stress related problems including marital problems, chemical dependency and family therapy. EAP initiatives are integrated into the workplace as part of the health, safety and training programs of the company and in conjunction with labor regulations. The main aim of an EAP is to maximize the health consciousness of employees so that they can return to work with renewed strength and capabilities.An EAP works as a third party referral agency that connects employees with relevant organizations that can help them with their problems. These services are not limited to work related issues but instead aim to service the holistic needs of the employee in order to service the needs of the company. An EAP will assess the needs of the employee requiring assistance. They will th
BE COURAGEOUS, TAKE A RISK, AND PRACTICE RISK MANAGEMENT
Courage usually increases in proportion to thought and preparation. What is the cost/benefit of telling the truth? Sometimes no real purpose will be served by telling the truth as you see it. If the cost of not speaking is high, how can you contain the possible risk of sharing what you believe to be true? Doing a risk assessment is a necessar
If you run a mobile carwash business perhaps you have considered different ways to get new customers? Surely, you realize that most of your business comes from word-of-mouth advertising, however there are other easy inexpensive ways to get business and increase your word-of-mouth advertising.All mobile carwash owners should also been networking with other small-business owners in your town or community. Are you a member of your local Chamber of Commerce? If not, you should be and perhaps you should be a member of a local service club such as the Rotary, Kiwanis, Optimists, Elks or Lions Club.Why not join a committee acted local Chamber of Commerce were you can meet people? For instance why not join the transportation committee and meet all the business owners who own bus companies, taxicabs, rent a car companies or are involved in public transportation.All of these people know people who might send business your way and since you wash cars, trucks and
A lot of what drives my clients crazy is keeping their mouths shut – when to do it and when not onto do it, usually when the “truth”, as they see it, is screaming to be heard.
We spend time identifying what they need and want to say, how to deliver the somewhat risky message, how to cope with their fears, and how to minimize and manage fallout.
The interesting thing is they never regret speaking out, even if the outcome was not exactly as they had hoped. They end up feeling more in control and their self-esteem and cfidence goes up.
Often we steer clear of telling the truth because we wish to avoid confrontation. Yet not addressing contentious issues can have negative consequences to the business, to our relationships, and to us.
Here are 14 things High Achievers always keep in mind when sharing a difficult truth:
START BY BEING HONEST WITH YOURSELF
Consider your motives – are they positive and productive or not? Are you telling the truth because of a need to be candid, in integrity, and to move the business or relationship forward or is it about your judgments and making the other person “wrong”?
LISTEN TO YOUR INTUITION
It may be telling you that you don’t have enough information and should explore the issue further. Maybe it’s telling you to keep your mouth shut.
REMEMBER THAT TRUTH IS MORE OFTEN SUBJECTIVE THAN VERIFIABLE
The grass is green vs. you made a stupid mistake and therefore are an idiot. We often start the conversation assuming that we are right and the other person is wrong. In fact, there are very few absolute truths. Truth is relative to the individual and is based on their experience, socialization, etc. which will be different than yours.
The challenge is that both people may be “right” and the difficulty has arisen from conflicting perceptions, feelings, and values around the so-called “facts”.
BE COURAGEOUS, TAKE A RISK, AND PRACTICE RISK MANAGEMENT
Courage usually increases in proportion to thought and preparation. What is the cost/benefit of telling the truth? Sometimes no real purpose will be served by telling the truth as you see it. If the cost of not speaking is high, how can you contain the possible risk of sharing what you believe to be true? Doing a risk assessment is a necessary
So what do you sell? Dumb question, I know – but humor me.Answer out loud if you need to, “What is it that you sell?” I’ll bet you that you’re wrong!Chances are, 86% of the small business owners that answer this question are going to provide an answer that is severely limiting their ability to gain more customers, more market share and more revenue. Are you one of those people?Let’s take a quick look at some right and wrong answers, for example, you are a(n):1: As an accountant you think you sell tax services – ouch, not what you want to sayAs an accountant you really sell peace of mind, time, hassle and frustration savings, avoiding the dreaded audit, and expert knowledge that will help your clients get back as much money as possible from the government.2: As a personal trainer you think you sell workouts to clients – oh that’s not goodAs a personal trainer you really sell the feeling of looking better, feeling better and per
Often we steer clear of telling the truth because we wish to avoid confrontation. Yet not addressing contentious issues can have negative consequences to the business, to our relationships, and to us.
Here are 14 things High Achievers always keep in mind when sharing a difficult truth:
START BY BEING HONEST WITH YOURSELF
Consider your motives – are they positive and productive or not? Are you telling the truth because of a need to be candid, in integrity, and to move the business or relationship forward or is it about your judgments and making the other person “wrong”?
LISTEN TO YOUR INTUITION
It may be telling you that you don’t have enough information and should explore the issue further. Maybe it’s telling you to keep your mouth shut.
REMEMBER THAT TRUTH IS MORE OFTEN SUBJECTIVE THAN VERIFIABLE
The grass is green vs. you made a stupid mistake and therefore are an idiot. We often start the conversation assuming that we are right and the other person is wrong. In fact, there are very few absolute truths. Truth is relative to the individual and is based on their experience, socialization, etc. which will be different than yours.
The challenge is that both people may be “right” and the difficulty has arisen from conflicting perceptions, feelings, and values around the so-called “facts”.
BE COURAGEOUS, TAKE A RISK, AND PRACTICE RISK MANAGEMENT
Courage usually increases in proportion to thought and preparation. What is the cost/benefit of telling the truth? Sometimes no real purpose will be served by telling the truth as you see it. If the cost of not speaking is high, how can you contain the possible risk of sharing what you believe to be true? Doing a risk assessment is a necessar
As McDonald’s and Subway of the U.S. are experiencing wild popularity in the overseas market, foreign franchises like Pollo Campero and Jollibee are getting popular in the U.S. There is a great scope of foreign franchises in the country, as people want to try something new and adventurous.Want to Deal with a Foreign Franchise?If you are a daring business owner and want to be leader in the U.S. market as a foreign franchisee, you could have a great future ahead. You just need to keep certain points in mind like: Investigate the franchise you are planning to buy. Get the permission from master licensee. Get all information clarified through the Uniform Franchise Information Circular. Select the location and area where the product will be accepted well.If you are interested in having a franchise in a foreign country, then you need to be very cautious and plan ahead. You need to know a few things like: What are the cultural values of the country? What is
Consider your motives – are they positive and productive or not? Are you telling the truth because of a need to be candid, in integrity, and to move the business or relationship forward or is it about your judgments and making the other person “wrong”?
LISTEN TO YOUR INTUITION
It may be telling you that you don’t have enough information and should explore the issue further. Maybe it’s telling you to keep your mouth shut.
REMEMBER THAT TRUTH IS MORE OFTEN SUBJECTIVE THAN VERIFIABLE
The grass is green vs. you made a stupid mistake and therefore are an idiot. We often start the conversation assuming that we are right and the other person is wrong. In fact, there are very few absolute truths. Truth is relative to the individual and is based on their experience, socialization, etc. which will be different than yours.
The challenge is that both people may be “right” and the difficulty has arisen from conflicting perceptions, feelings, and values around the so-called “facts”.
BE COURAGEOUS, TAKE A RISK, AND PRACTICE RISK MANAGEMENT
Courage usually increases in proportion to thought and preparation. What is the cost/benefit of telling the truth? Sometimes no real purpose will be served by telling the truth as you see it. If the cost of not speaking is high, how can you contain the possible risk of sharing what you believe to be true? Doing a risk assessment is a necessar
Your customer sees a marvelous array of products on your website. After thoughtful consideration, she purchases the product she wants. Amazingly, you have never actually seen the product. That is because your supplier shipped the order directly to her.1. Problems With Stocking InventoryAfter deciding what products you will sell, you are immediately faced with many challenges.First: "To stock my products, will I need to rent store or warehouse space? I was hoping to sell by Internet, mail order, or export, but I don`t have much storage space for inventory at home."Second: "Will the supplier even deal with me if I don`t have a retail location? I was counting on keeping my overhead down by operating from home."Third: "I know that many manufacturers and distributors have a minimum order, sometimes in the thousands of dollars. I don`t have that kind of money!"Fourth: "Even if I did have the money, why should
The grass is green vs. you made a stupid mistake and therefore are an idiot. We often start the conversation assuming that we are right and the other person is wrong. In fact, there are very few absolute truths. Truth is relative to the individual and is based on their experience, socialization, etc. which will be different than yours.
The challenge is that both people may be “right” and the difficulty has arisen from conflicting perceptions, feelings, and values around the so-called “facts”.
BE COURAGEOUS, TAKE A RISK, AND PRACTICE RISK MANAGEMENT
Courage usually increases in proportion to thought and preparation. What is the cost/benefit of telling the truth? Sometimes no real purpose will be served by telling the truth as you see it. If the cost of not speaking is high, how can you contain the possible risk of sharing what you believe to be true? Doing a risk assessment is a necessar
HIRING THE RIGHT PEOPLE Hiring the wrong people is a costly and miserable experience. In order to find the right people you must have a plan. You must interview in the proper manner, ask the right questions and be prepared to operate shorthanded if you cannot find them. (A customer not waited upon promptly is bad, a customer waited upon by the wrong person is worse). Use the following information to assure yourself your potential salesperson is the right one. FIRST ASK YOURSELF WHY YOU ARE HIRING If it is to replace a salesperson that received a promotion within the organization you deserve congratulations. If you are replacing a salesperson that was terminated or resigned ask yourself why. Did they resign and what were the reasons? Were they terminated ? What led to their dismissal ? If you honestly know the answers, great. If not determine the answers before any further hiring. CHARACTER Does this person have the va
BE COURAGEOUS, TAKE A RISK, AND PRACTICE RISK MANAGEMENT
Courage usually increases in proportion to thought and preparation. What is the cost/benefit of telling the truth? Sometimes no real purpose will be served by telling the truth as you see it. If the cost of not speaking is high, how can you contain the possible risk of sharing what you believe to be true? Doing a risk assessment is a necessary component to preparation. Discern which conversations should have a big time investment in groundwork and which do not.
SET YOUR INTENTIONS
What is the purpose of the conversation, what is the message you want to send, what do you want the recipient to do with the information, what behaviour on your part will support/not support your intentions, what do you need to let go of. Remember to stay grounded in your intentions throughout the conversation, particularly in the midst of discomfort or chaos.
PREPARE FOR THE CONVERSATION
Consider the underlying source of the issue (e.g. work climate and culture), as well as the symptom (e.g. the other person’s behaviour). Are there specific examples that illustrate what you’re talking about? Plan to remove judgments from your description and point of view. Tell the truth as you see it as objectively as possible and without interpretation.
Get help with tough messages. Practice or role-play in advance with a skilled, trusted, advisor who can also help you see more clearly how your behaviour might get in the way. Under what circumstances do you get emotionally triggered and what is the best way for you to handle it – listen, ask questions, wait until you can be more rational, disengage?
CREATE CONNECTION
Is there a relationship of trust or suspicion as the backdrop to your message? If possible, create a moment of connection, rapport, or common ground rather than going straight to the “truth”.
SET THE CONTEXT
Clearly identify the issue, from your perspective. Why is this conversation important? What’s at stake? Identify your wish to understand what’s happening from the other’s perspective and sincere desire to resolve the issue.
TAILOR YOUR MESSAGE TO YOUR AUDIENCE
Some may want all the facts. With these people, you may choose to appeal to reason and use data and examples, even lining up experts or third pa
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