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Member You - Mehrabian's Rule and Giving Feedback
While the first part of the story was setting straight the fundamentals of the Human Dimension, the second part is dedicated to translate this into practical action.Let’s have look at the Human Dimension in your company and what you can do to find the hidden d
I found that most people were left feeling good about themselves and keen to learn from their mistakes.
Of course, we should all be big enough to take a bit of criticism on the chin no matter how it's dished up but like most people,
With the huge amounts of business transacted online, there is a growing concern amongst businesses about managing payments. Business to business (B2B) payments at the international level are a major concern since the amounts tend to be larger and the charges are appr
Well, talk about disturbing a hornet's nest. I posted to a large networking website and was roundly criticised for getting the Prof's rules wrong.
This is what he said "Please note that this and other equations regarding relative importance of verbal and nonverbal messages were derived from experiments dealing with communications of feelings and attitudes (i.e., like-dislike). Unless a communicator is talking about their feelings or attitudes, these equations are not applicable."
So, I think what I said probably needed a qualifier to make sure it was correct, but instead of acknowledging that, I got myself embroiled in a fairly heated debate which involved other people joining in on one side or the other.
What did happen was loads of people had a look at the post, so that was pretty good from my point of view, but it brings me around to the subject of giving feedback.
Isn't it funny when you tell someone they've got something wrong and they don't thank you for it?
One of the things I've done since becoming a Coach is train people to be Coaches which has involved a large element of mentoring and giving feedback.
I was told early on in my coaching career that the best way of doing this was called an O'Brien sandwich. You talk about something positive the person has done, put the "area for development" in the middle, and finish with a positive.
I found that most people were left feeling good about themselves and keen to learn from their mistakes.
Of course, we should all be big enough to take a bit of criticism on the chin no matter how it's dished up but like most people,
Increasingly organizations are becoming dissatisfied with their customer satisfaction surveys and turning instead to designing and implementing customer loyalty programs. The reason is simple, after 10 years of running national customer satisfaction surveys the Ameri
So, I think what I said probably needed a qualifier to make sure it was correct, but instead of acknowledging that, I got myself embroiled in a fairly heated debate which involved other people joining in on one side or the other.
What did happen was loads of people had a look at the post, so that was pretty good from my point of view, but it brings me around to the subject of giving feedback.
Isn't it funny when you tell someone they've got something wrong and they don't thank you for it?
One of the things I've done since becoming a Coach is train people to be Coaches which has involved a large element of mentoring and giving feedback.
I was told early on in my coaching career that the best way of doing this was called an O'Brien sandwich. You talk about something positive the person has done, put the "area for development" in the middle, and finish with a positive.
I found that most people were left feeling good about themselves and keen to learn from their mistakes.
Of course, we should all be big enough to take a bit of criticism on the chin no matter how it's dished up but like most people,
Hello again.Today we want to talk about how you sell from your website: how your customers place their orders, you collect their money and you know where to deliver the products they have ordered.Selling from your websiteed a qualifier to make sure it was correct, but instead of acknowledging that, I got myself embroiled in a fairly heated debate which involved other people joining in on one side or the other.
What did happen was loads of people had a look at the post, so that was pretty good from my point of view, but it brings me around to the subject of giving feedback.
Isn't it funny when you tell someone they've got something wrong and they don't thank you for it?
One of the things I've done since becoming a Coach is train people to be Coaches which has involved a large element of mentoring and giving feedback.
I was told early on in my coaching career that the best way of doing this was called an O'Brien sandwich. You talk about something positive the person has done, put the "area for development" in the middle, and finish with a positive.
I found that most people were left feeling good about themselves and keen to learn from their mistakes.
Of course, we should all be big enough to take a bit of criticism on the chin no matter how it's dished up but like most people,
EMBROIDERING ON HEADWEARDigitizing and Embroidery TipsWHEN TO CHOOSE EMBROIDERYHats come in as many shapes and styles as there are reasons and people to wear them. Some common types of headwear that sport embroid
One of the things I've done since becoming a Coach is train people to be Coaches which has involved a large element of mentoring and giving feedback.
I was told early on in my coaching career that the best way of doing this was called an O'Brien sandwich. You talk about something positive the person has done, put the "area for development" in the middle, and finish with a positive.
I found that most people were left feeling good about themselves and keen to learn from their mistakes.
Of course, we should all be big enough to take a bit of criticism on the chin no matter how it's dished up but like most people,
It is so easy to get caught up in the trap of trying to bring in new business all the time and forget about those that have brought us business in the past. The only way to explode your business is to duplicate yourself.If every month you have to get out ther
I found that most people were left feeling good about themselves and keen to learn from their mistakes.
Of course, we should all be big enough to take a bit of criticism on the chin no matter how it's dished up but like most people, I guess I respond best when I don't feel under attack!
So, I guess this is a reminder that when you need to give someone the benefit of your wisdom and you want them to thank you, just think about how you're going to do it first, otherwise you could be disappointed with their response.
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