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Member You - Active Listening: Improve Your Relationships at Work and in Life Through Proper Listening
What's does writing for the lowest denominator mean?Well, if you’re writing for anyone else but yourself, you must take time out to think about your reading public. What sort of knowledge will they have about the topic you’re covering? What are they going to understand, and what will you need to give some explanation time to?Over the long weekend we were wrestling with the technicalities of setting up an online form on our business site. We needed help on CGI scripts (whatever they a
12. Don’t get defensive. If you are being given some feedback, listen to what the person is saying. Don’t interrupt with reasons until you are very clear what the person is saying. They may have some helpful comments to make that you will miss if you interrupt their flow.
13. Don’t formulate a response until the other person has finished speaking. You will miss out on some of t
Today is a Red Letter Day! It's special because today is the first edition of the Trailblazer Interviews.You'll meet some of the most fascinating, talented folks in the ADR world who I call Trailblazers. These women and men have taken mediation and other ADR tools in directions no one ever thought about before. They've enhanced the profession, and our world, with their ground-breaking work. The Trailblazer Interview Series is my way to do a double mitzvah: honor them and bring their wi
2. Allow yourself sufficient time. If you have to dash off to a meeting, you will want to go at a quicker pace to suit you, not the person who you are listening to.
3. Talk less than you listen. We have two ears and one mouth, so have your communication in the same proportion.
4. Use eye contact. It is hard for someone to continue to talk with someone who is not looking at them.
5. Show some non-verbal behaviour. Make use of nods of the heads and uh-huhs etc. All of these encourage the other person to say more. But don’t just use them ad hoc when you are not really listening. It devalues them.
6. Demonstrate rapport. When you are truly listening and interested in the other person your body language will be congruent. There is a matching of posture, tone of voice etc. You can help by leaning forward in your chair, or by tilting your head to the side.
7. Summarise what the person has said. So they know you have heard them. This can be a good way to move the person forward. This is reflecting back content.
8. Reflect back feeling. Do you get a feeling that the person is sad, angry, etc? Let them know. “You sound a bit sad to me?”
9. Don’t pretend. If your attention has wandered, be honest. Ask the person to repeat what they have said, rather than to guess. Your honesty will be appreciated.
10. Be patient. Sometimes people will be muddled, or verbose. You can help them to tell their story, but don’t rush them at a pace too quick for them.
11. Avoid “Me too” comments. If you are paying attention to the other person and wanting to help them, avoid discussing how it affects you. Think! Will this help the other person? If not, leave it to another time. You risk hijacking the conversation.
12. Don’t get defensive. If you are being given some feedback, listen to what the person is saying. Don’t interrupt with reasons until you are very clear what the person is saying. They may have some helpful comments to make that you will miss if you interrupt their flow.
13. Don’t formulate a response until the other person has finished speaking. You will miss out on some of th
I am about to present to you the ultimate secret to successfully audition for any role. In fact after doing so I am certain you will send me emails thanking me for practically saving your career. Now before I give you this secret let me tell you the most common problem among actors. Many call or email me before an important audition on the verge of a nervous breakdown. That’s right, the most common problem and the one that ruins their chances of getting the role for many actors is nervousness.
5. Show some non-verbal behaviour. Make use of nods of the heads and uh-huhs etc. All of these encourage the other person to say more. But don’t just use them ad hoc when you are not really listening. It devalues them.
6. Demonstrate rapport. When you are truly listening and interested in the other person your body language will be congruent. There is a matching of posture, tone of voice etc. You can help by leaning forward in your chair, or by tilting your head to the side.
7. Summarise what the person has said. So they know you have heard them. This can be a good way to move the person forward. This is reflecting back content.
8. Reflect back feeling. Do you get a feeling that the person is sad, angry, etc? Let them know. “You sound a bit sad to me?”
9. Don’t pretend. If your attention has wandered, be honest. Ask the person to repeat what they have said, rather than to guess. Your honesty will be appreciated.
10. Be patient. Sometimes people will be muddled, or verbose. You can help them to tell their story, but don’t rush them at a pace too quick for them.
11. Avoid “Me too” comments. If you are paying attention to the other person and wanting to help them, avoid discussing how it affects you. Think! Will this help the other person? If not, leave it to another time. You risk hijacking the conversation.
12. Don’t get defensive. If you are being given some feedback, listen to what the person is saying. Don’t interrupt with reasons until you are very clear what the person is saying. They may have some helpful comments to make that you will miss if you interrupt their flow.
13. Don’t formulate a response until the other person has finished speaking. You will miss out on some of t
Perfection eludes each of us. I know. I deal with the challenge to live a perfect life on a daily basis.In all that I do, I try my very best to perform with honesty and integrity.Even in my day job, I work hard to perform above reproach. As a commissioned salesman in a small retail establishment, the fear of cutthroat sales people is always in the air, especially in this the slowest season of the year. It is not as bad in my job as one might expect since there are only fo
7. Summarise what the person has said. So they know you have heard them. This can be a good way to move the person forward. This is reflecting back content.
8. Reflect back feeling. Do you get a feeling that the person is sad, angry, etc? Let them know. “You sound a bit sad to me?”
9. Don’t pretend. If your attention has wandered, be honest. Ask the person to repeat what they have said, rather than to guess. Your honesty will be appreciated.
10. Be patient. Sometimes people will be muddled, or verbose. You can help them to tell their story, but don’t rush them at a pace too quick for them.
11. Avoid “Me too” comments. If you are paying attention to the other person and wanting to help them, avoid discussing how it affects you. Think! Will this help the other person? If not, leave it to another time. You risk hijacking the conversation.
12. Don’t get defensive. If you are being given some feedback, listen to what the person is saying. Don’t interrupt with reasons until you are very clear what the person is saying. They may have some helpful comments to make that you will miss if you interrupt their flow.
13. Don’t formulate a response until the other person has finished speaking. You will miss out on some of t
For Call Center managers, it is not a pipe dream to improve employee moral while increasing productivity. It may even come easy to some to find fresh, new ways to reduce performance problems. Sound like an advertisement for something unattainable? Perhaps try to engage, involve, and connect employees to their work by the power of ASK.Of course Call Center managers encounter unique problems and situations each day for which they are required and expected to resolve regardless of other dem
10. Be patient. Sometimes people will be muddled, or verbose. You can help them to tell their story, but don’t rush them at a pace too quick for them.
11. Avoid “Me too” comments. If you are paying attention to the other person and wanting to help them, avoid discussing how it affects you. Think! Will this help the other person? If not, leave it to another time. You risk hijacking the conversation.
12. Don’t get defensive. If you are being given some feedback, listen to what the person is saying. Don’t interrupt with reasons until you are very clear what the person is saying. They may have some helpful comments to make that you will miss if you interrupt their flow.
13. Don’t formulate a response until the other person has finished speaking. You will miss out on some of t
Fundraising offers you the perfect opportunity to give back to your community or favorite organization. There are literally thousands of worthy causes that you could create the perfect fundraising project for whatever you needs might be. This article will help you discover some of the more creative fundraising opportunities that are available to you today.Car Washes are All Dried UpWhen you think of fundraising projects you might be thinking of one of the most popular methods for m
12. Don’t get defensive. If you are being given some feedback, listen to what the person is saying. Don’t interrupt with reasons until you are very clear what the person is saying. They may have some helpful comments to make that you will miss if you interrupt their flow.
13. Don’t formulate a response until the other person has finished speaking. You will miss out on some of the things they say.
14. If there is a silence, don’t rush to fill it. Wait twice as long as feels comfortable for you. Give the other person time to think.
15. Put yourself in their shoes. Don’t criticise or give advice, don’t rush to fix it. See the issue from their perspective.
16. Be aware of your prejudices. Are there certain words (vulgar language) or people (background) that “get under your skin”? Think about what you can do to be less judgemental. Perhaps you could say that for the next 20 minutes you will concentrate on them and let e.g. their views on immigrants wash over you.
17. If you are listening to someone via a telephone you need to try even harder to demonstrate active listening skills. Make sure you are not typing, turning pages of a magazine, shuffling papers etc. All these things demonstrate that you are only half listening.
18. Eliminate external distraction. If you are in a location, which is hot, cold, noisy or uncomfortable, look to move to a different place. You can’t concentrate if you are in a situation, which demands a lot of your attention.
19. Seek feedback on your own performance. You can improve your skills in this area through getting feedback from other people. Ask people to tell you if they felt heard. Seek out ways you can improve. It will not only be helpful with that person next time, but also when you are actively listening to other people.
20. Pay attention to other peoples listening skills. Notice in what ways other people make you feel listened to, and those people who don’t. It will help you to choose how you can develop further.
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