Member You - Business

Preparation for Lean Manufacturing
It seems that every manufacturing company is now trying to adapt the Lean Philosophy, invented and mastered by Toyota Corporation. Lean manufacturing has also spilled over into non manufacturing industries. Unfortunately, many companies don’t completely understand the true meaning of Lean Manufacturing. Lean Manufacturing, simply put, is “continuously improving your pro

the customer that they will be able to contact you for ongoing help and support throughout the order process and after sales.

Once you have established a customer services support details you must ensure that all enquires are handled quickly and efficiently. If the enquiry needs more time to look up an order then send a confirmation email to let customers know that you have received their message and will get back to them in good time.

Unreasonable delays in response times can irritate customers so it is important to address problems any questions within 24 hours to avoid

The death of customer servie
The other day a reporter call to interview me on the “Death of Customer Service”. My first reaction was to deny that charge and claim that customer service is very much alive and well. But upon further thought of the service I’ve received over the past few months and what others have related to me about their experiences, I had to admit that the quality and le

Email etiquette is the key to help calm down anxious and impatient customers. People assume that once they press the "send" button that we will get everything sorted out in an instant! Of course we all know that this is not an accurate representation of how things work. However, you should prepare yourself for the occasional hot tempered emails, regardless of whether their comments are unreasonable or not.

Five Do's Of Good Customer Services

1. Thank them for contacting customer support in the opening sentence of your reply messages.

2. Ask for further clarification if you are unsure of their requirements. Suggest some extra details to answer their query more effectively.

3. Address the support question within 24 hours of receiving their message to avoid unnecessary confrontation and dissatisfaction.

4. Offer further support if they require it and provide a sincere thanks for their custom. Also confirm that their message has been received and when they should expect a response.

5. Be apologetic to their needs and offer complete support and reassurance. However if a customer is still unsatisfied with their order offer them a replacement or refund.

Five Don'ts Of Customer Services

1. Don't use abrasive words in your email. Always remain calm, courteous and professional.

2. Don't leave the problem unresolved or unanswered because you are offended by their tone or for any other reason whatsoever.

3. Don't neglect your customers by repeatedly delaying your response times. This will lead to negative feedback for your company and will inevitably cost you sales and damage your company’s reputation.

4. Don't allow a customer to bully you into doing something irrational or unethical just to please them.

5. Don't lie to a customer about your product. Make sure your description and terms are clear and are easily accessible on your Sales Page, Thank You Page and receipts.

Summary

Provide valuable information about your commitment to providing high levels of support by supplying your dedicated email address, fax, telephone number and mailing address. Place your company’s customer services details on your "Sales Letter Page" and the "Thank You Page" (after orders are paid for and completed). This helps to reassure the customer that they will be able to contact you for ongoing help and support throughout the order process and after sales.

Unreasonable delays in response times can irritate customers so it is important to address problems any questions within 24 hours to avoid

Towards an Effective Newsletter
Newsletters can either be used as a marketing tool or a relationship tool for communication inside a corporation. However it is used, it can both increase sales as well as promote better customer service.If used as a marketing tool, newsletters can boost up the sales as well as serve as an introduction to a new service or product that is to be launched. Newslette

clarification if you are unsure of their requirements. Suggest some extra details to answer their query more effectively.

3. Address the support question within 24 hours of receiving their message to avoid unnecessary confrontation and dissatisfaction.

4. Offer further support if they require it and provide a sincere thanks for their custom. Also confirm that their message has been received and when they should expect a response.

5. Be apologetic to their needs and offer complete support and reassurance. However if a customer is still unsatisfied with their order offer them a replacement or refund.

Five Don'ts Of Customer Services

1. Don't use abrasive words in your email. Always remain calm, courteous and professional.

2. Don't leave the problem unresolved or unanswered because you are offended by their tone or for any other reason whatsoever.

4. Don't allow a customer to bully you into doing something irrational or unethical just to please them.

5. Don't lie to a customer about your product. Make sure your description and terms are clear and are easily accessible on your Sales Page, Thank You Page and receipts.

Summary

Unreasonable delays in response times can irritate customers so it is important to address problems any questions within 24 hours to avoid

Making the Merger a Success
I was reading an article on Seeds of Growth on how individuals impact the branding and goodwill of an organisation. I found it quite easy to parallel to what they were saying about Corporate Branding and what I call Company Culture.See I'm a consultant that helps companies with divestments, carve-outs, post mergers, or post acquisitions. After the deal is done, I

er them a replacement or refund.

Five Don'ts Of Customer Services

1. Don't use abrasive words in your email. Always remain calm, courteous and professional.

2. Don't leave the problem unresolved or unanswered because you are offended by their tone or for any other reason whatsoever.

4. Don't allow a customer to bully you into doing something irrational or unethical just to please them.

5. Don't lie to a customer about your product. Make sure your description and terms are clear and are easily accessible on your Sales Page, Thank You Page and receipts.

Summary

Unreasonable delays in response times can irritate customers so it is important to address problems any questions within 24 hours to avoid

I Don't Want To Be Sold; I Want To Buy
I went shopping for clothes today.My plan was to buy a navy blue sports coat, a couple of shirts and ties and maybe a pair of black shoes.Understand that as a sales trainer, I want people to ask me to spend my money. I'm not going to buy unless asked. Unfair you say! Maybe but here's the thing... Unless you ask me to buy, I won't.How hard would it b

al or unethical just to please them.

5. Don't lie to a customer about your product. Make sure your description and terms are clear and are easily accessible on your Sales Page, Thank You Page and receipts.

Summary

Unreasonable delays in response times can irritate customers so it is important to address problems any questions within 24 hours to avoid

The Interviewable Resume
It is rumored that the only word William Shakespeare wrote on his resume was “Available.” We’ll probably never know if that is true. But it raises an interesting question. How much information is too much and how much is too little when dealing with resume copy?The resume is a vital piece to any job search. As companies scramble to find the ideal candidate, they

the customer that they will be able to contact you for ongoing help and support throughout the order process and after sales.

Unreasonable delays in response times can irritate customers so it is important to address problems any questions within 24 hours to avoid negative feedback.

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If you control language, you control thought. If you control thought, you control conversation. If you control conversation, you control outcomes.

Are you selling goods or services abroad? Read this article to learn hwo to finance your export sales.

American Eagle Outfitters and Wet Seal Stores have issued financial statements about company turnarounds needed to cut sales loses. This kind of story occurs far too often: a business disconnects from their customers because the company either wants to sell to a larger customer base or they want to upgrade to a more prestigious look. This article looks at the three vital steps any organization needs to take BEFORE they make a change in their strategy.

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