and people are united and aligned, they build strong internal customer satisfaction. For when internal customers are satisfied, they then can experience those incredible moments of truth that will deliver loyal external customers for the organization. Some call this the What's In It For Me (WIIFM) leading to the What's In It for Us(WIIFU).

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Performance management is actually how the leadership unites systems, people and strategy to maximize both efficiency (doing things right) and effectiveness (doing the right thing) to deliver the desired results.

In today's language rich culture, sometimes the words systems and processes are intertwined. However systems are entirely different than processes. The word systems come from the Greek language to mean "set together." In modern language, system according to Webster means a "set or arrangement so related to form an organic whole." Since organizations are essentially a group of organic beings coming together for a purpose, this word is now used when discussing organizations.

For a modern organization, one system would be quality which has the subsystems of process improvement and continuous improvement. Another system would be leadership with subsystems of team building and customer service.

Strategy is another word that is often misused when discussing organizations. The origins of the word strategy mean to be a general who deceives the enemy. For modern business people, this means to outlast and outperform the competition.

Strategy is all about planning and therefore thinking. Within the planning process are the standard vision, values and mission statements or core foundational statements. Additionally, strategy includes a lot of research along with specific goals for marketing, sales and financials.

People are really the human capital of the organization. Through effective performance management development, leadership skills are enhanced along with interpersonal skills, attitudes and behaviors. Human capital is responsible for the execution of the strategic business plans.

When systems, strategies and people are united and aligned, they build strong internal customer satisfaction. For when internal customers are satisfied, they then can experience those incredible moments of truth that will deliver loyal external customers for the organization. Some call this the What's In It For Me (WIIFM) leading to the What's In It for Us(WIIFU).

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> In modern language, system according to Webster means a "set or arrangement so related to form an organic whole." Since organizations are essentially a group of organic beings coming together for a purpose, this word is now used when discussing organizations.

For a modern organization, one system would be quality which has the subsystems of process improvement and continuous improvement. Another system would be leadership with subsystems of team building and customer service.

Strategy is another word that is often misused when discussing organizations. The origins of the word strategy mean to be a general who deceives the enemy. For modern business people, this means to outlast and outperform the competition.

Strategy is all about planning and therefore thinking. Within the planning process are the standard vision, values and mission statements or core foundational statements. Additionally, strategy includes a lot of research along with specific goals for marketing, sales and financials.

People are really the human capital of the organization. Through effective performance management development, leadership skills are enhanced along with interpersonal skills, attitudes and behaviors. Human capital is responsible for the execution of the strategic business plans.

When systems, strategies and people are united and aligned, they build strong internal customer satisfaction. For when internal customers are satisfied, they then can experience those incredible moments of truth that will deliver loyal external customers for the organization. Some call this the What's In It For Me (WIIFM) leading to the What's In It for Us(WIIFU).

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ystems of team building and customer service.

Strategy is another word that is often misused when discussing organizations. The origins of the word strategy mean to be a general who deceives the enemy. For modern business people, this means to outlast and outperform the competition.

Strategy is all about planning and therefore thinking. Within the planning process are the standard vision, values and mission statements or core foundational statements. Additionally, strategy includes a lot of research along with specific goals for marketing, sales and financials.

People are really the human capital of the organization. Through effective performance management development, leadership skills are enhanced along with interpersonal skills, attitudes and behaviors. Human capital is responsible for the execution of the strategic business plans.

When systems, strategies and people are united and aligned, they build strong internal customer satisfaction. For when internal customers are satisfied, they then can experience those incredible moments of truth that will deliver loyal external customers for the organization. Some call this the What's In It For Me (WIIFM) leading to the What's In It for Us(WIIFU).

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tional statements. Additionally, strategy includes a lot of research along with specific goals for marketing, sales and financials.

People are really the human capital of the organization. Through effective performance management development, leadership skills are enhanced along with interpersonal skills, attitudes and behaviors. Human capital is responsible for the execution of the strategic business plans.

When systems, strategies and people are united and aligned, they build strong internal customer satisfaction. For when internal customers are satisfied, they then can experience those incredible moments of truth that will deliver loyal external customers for the organization. Some call this the What's In It For Me (WIIFM) leading to the What's In It for Us(WIIFU).

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and people are united and aligned, they build strong internal customer satisfaction. For when internal customers are satisfied, they then can experience those incredible moments of truth that will deliver loyal external customers for the organization. Some call this the What's In It For Me (WIIFM) leading to the What's In It for Us(WIIFU).

Without strong performance management that actively engages systems, strategies and people, the successful execution to reach the desired results of increased sales to greater profitability will probably not be achieved.