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Member You - A Business Tail: Veterinarian Foams at Mouth, Chases Tail, Learns New Tricks--Case Study
There is a strong parallel between corporations and medical science. Companies fall sick just as people do. Contrary to the common view, a company is not an inanimate object. Rather, it is a community of people, a living organism and an entity with its own distinctive personality and attitudes. Therefore, without proper care, a company, which has a life of its own, will perish. Rather than understanding businesses by using some mechanical or industrial models, it is useful to understand them from the perspective of ecology of organisms. Like all organisms, the companies exist primarily for their own survival and improvement as well as fulfill their full potential. Similarly, as human beings, we exist to survive and thrive.At the antenatal stage, just as in the case of the impregnation of the human embryo, a company is incorporated through a concept wherein the founder explores or brainstorms the initial idea. In the case of the person, the foetus will be nurtured through antenatal
Meanwhile, John is pulling his hair out all day long. He’s starting to look like a dog with mange. His staff is continually asking him routine questions, he’s taking one unnecessary phone call after another, and chaos hangs like a storm cloud over his head everyday. John hires an acco
Measure.The first key question to answer in starting a problem-solving project is, “How will you know when the problem is solved?” Answer this question in measurable terms before you start trying to solve the problem. As you begin defining your problem, these success metrics help set clear expectations about what will be different when you finish. At the end of the project, the measurements will demonstrate that the difference has been achieved, i.e., the problem has been solved.To be useful, success measurements must be simple in concept and connected so clearly to the problem that you can remember them easily. As with the description, somebody who doesn’t already know about the problem should be able to read your success criteria and understand them.The objective in setting success metrics for a problem-solving project is to define the minimum necessary to solve the problem. This is completely opposite to the way we usually set goals. In problem-solving, we want to do everythin
The Best Doggone Veterinarian in Town
One of my clients, I’ll call him John, is everything you could ever wish for in a veterinarian. He’s kind, concerned, competent, and willing to call in a specialist for cases he doesn’t feel comfortable handling. His office is busy, his staff pleasant, and service is good. But John has a problem. He’s exhausted. From the time he started his practice twelve years ago, he’s been doing all the accounting, tax preparing, human resources, dealing with insurance companies, banks, labor surveys, building maintenance, and calls from sales people while trying to work full time as a veterinarian. As such, his accounting is a mess, his tax returns haven’t been filed for five years, and office policies and procedures allow unproductive employees to continue receiving a paycheck.
The Hair Loss Isn’t Mange—It’s Stress!
Meanwhile, John is pulling his hair out all day long. He’s starting to look like a dog with mange. His staff is continually asking him routine questions, he’s taking one unnecessary phone call after another, and chaos hangs like a storm cloud over his head everyday. John hires an accou
One of the newest jobs available today is a virtual assistant. With so many jobs being completed through the internet, having virtual office staff only makes sense. It helps companies keep down overhead, and allows more workers the flexibility to telecommute. While there are training programs to teach you how to become a virtual assistant, many people already possess the skills needed. You simply need to learn to market yourself, showing the potential employer you’re the perfect person for the job.Where to find a job as a virtual assistant: There are virtual assistant associations found on the internet that could assist in your training and job search. Some people who run home offices advertise for a virtual assistant, to help them stay organized without having to have an outside person come to their home. The VA will help them stay current by answering e-mails, reminding them of appointments, and other office administrative duties. Some VA assistant jobs may require occasional office visits, so you
The Best Doggone Veterinarian in Town
One of my clients, I’ll call him John, is everything you could ever wish for in a veterinarian. He’s kind, concerned, competent, and willing to call in a specialist for cases he doesn’t feel comfortable handling. His office is busy, his staff pleasant, and service is good. But John has a problem. He’s exhausted. From the time he started his practice twelve years ago, he’s been doing all the accounting, tax preparing, human resources, dealing with insurance companies, banks, labor surveys, building maintenance, and calls from sales people while trying to work full time as a veterinarian. As such, his accounting is a mess, his tax returns haven’t been filed for five years, and office policies and procedures allow unproductive employees to continue receiving a paycheck.
The Hair Loss Isn’t Mange—It’s Stress!
Meanwhile, John is pulling his hair out all day long. He’s starting to look like a dog with mange. His staff is continually asking him routine questions, he’s taking one unnecessary phone call after another, and chaos hangs like a storm cloud over his head everyday. John hires an acco
Resolving conflict doesn’t come easily to too many people. Most of us want harmonious relationships and smooth interpersonal interactions. However, we know that disagreements and conflicts are part of any dynamic organization. They arise because people care about their jobs and want to produce good results. Conflict is not always negative, however. Sometimes it should be encouraged when discussion and debate can generate creative, innovative approaches to issues or decisions. Conflict is beneficial when the focus is on finding the best solution. However, conflict is unproductive when it fails to produce mutually satisfying solutions or when it becomes personal in nature.When you are involved in a conflict yourself, consider these ideas:· Depersonalize the conflict. Catch yourself when you begin to fall into the trap of believing that the other person is deliberately trying to make a situation difficult.· At the beginning of resolving differences or conflict, clearly sate your de
The Hair Loss Isn’t Mange—It’s Stress!
Meanwhile, John is pulling his hair out all day long. He’s starting to look like a dog with mange. His staff is continually asking him routine questions, he’s taking one unnecessary phone call after another, and chaos hangs like a storm cloud over his head everyday. John hires an acco
If you own your own independent business, there are two organizations that hopefully your are already aware of. They are doing great work promoting small, locally owned independents by promoting community and government involvement. It takes all of us, working together, to improve our communities and the local business environment.The National Federation of Independent Businesses helps individual business owners with planning, taxes, and legislative matters. They have representatives in all 50 states and in D.C. I visit their site often for advice and articles. I guarantee that you will find several useful items of information within their site.The American Independent Business Alliance, based in Bozeman, MT, promotes independents buy helping business owners form IBAs, or Independent Business Alliances. These alliances in turn promote community involvement, the best example being the annual America Unchained Day, which takes place every November, the Saturday before Thanksgiving. They show the
The Hair Loss Isn’t Mange—It’s Stress!
Meanwhile, John is pulling his hair out all day long. He’s starting to look like a dog with mange. His staff is continually asking him routine questions, he’s taking one unnecessary phone call after another, and chaos hangs like a storm cloud over his head everyday. John hires an acco
When conducting a training session about customer service, I always spend a fair amount of time talking about attitudes. After all, to be of service, you must develop an attitude of service.It has recently come to mind that the attitude of service is not something you put on and take off when at work. It is something you carry with you throughout each day. Someone who truly has the attitude of service will always serve other people, no matter what the circumstances.Let’s take a look at a few of the more obvious ways of observing an attitude of service.Have you ever had the occasion to approach a door at the same time another person is advancing toward it? I am frequently amazed that when the other person gets there, they barge through without any thought to me. I don’t expect someone to wait five minutes for me to get there, but certainly, if we are reaching the door within seconds of one another, holding the door open would be a courteous gesture.Th
Meanwhile, John is pulling his hair out all day long. He’s starting to look like a dog with mange. His staff is continually asking him routine questions, he’s taking one unnecessary phone call after another, and chaos hangs like a storm cloud over his head everyday. John hires an accountant to straighten out years’ worth of problems with his books but still keeps his hands in the process. He has the accountant take care of his books but still insists on being the one to cut the checks and sometimes he enters credit card charges and sometimes he doesn’t. The accountant spends hours each month trying to figure out what John has done and fix his errors. He shies away from having a CPA handle his tax problem because he is determined to fix the problem on his own. Because he’s already overwhelmed with his practice, the tax problem doesn’t get fixed. Even worse, John drags the problem around with him everyday; feeling the pressure, the stress, knowing that with every tick of the clock the problem is getting worse.
John decides to rent a second office so he can get away from his office to get his taxes done. And still John is exhausted and overwhelmed. His tax problem continues to drag on. The problems in his office still all land on his desk. And he continues to handle them feeling stressed, frustrated, and helpless.
Chasing Your Own Tail?
Are John’s problems unusual? Are his actions that of a business owner whose mind has finally become unhinged? Not at all. John is making the mistake that many small business owners make. Instead of focusing on wh
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