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    The Advantages and Disadvantages of Help Desk Outsourcing
    Help desk outsourcing for customer service or technical support is an option for many businesses, including internet businesses, which have a limited staff or wish to provide service and support twenty-four hours a day.Small businesses or home-based businesses that have a limited number of employees or no employees at all have special challenges when it comes to meeting their customers' needs and expectations.The complications are compounded when the nature of the business is one in which customers expect immediate service and s
    s are compatible any longer; I’m sure you’ve felt it too over the last couple of projects. However, I appreciate the relationship we’ve developed over the years and here are three freelancers/companies I highly recommend who will serve your needs professionally. If there’s anything I can do to help make this a smooth transition, please don’t hesitate to contact me.”

    Whatever you do, end the relationship professionally. People spread bad news twice as fast and to ten times as many people as good news. So, square that jaw, clench that tongue and act professionally!

    3. At the end of every year, examine your skill set. Sometimes, updating your skills can position you to take on more lucrative projects.

    For example,

    No Longer a Mother in Denial
    I'm ready to come clean. I've been feeling guilty for quite a while, but I'm ready to tell the world. I work from home. And I am a mom. But I am not a work-from-home-mom. My son goes to daycare while I work. There. I said it.In this world of accessibility, a trend has developed of mothers working from home so that they can spend time with their children. It may work for some, but not for me. My son is two,
    If you want to succeed to the point where you make freelancing and/or small business ownership a successful career -- not just a way to scratch out a living -- here are three things you can do to increase your income year after year.

    1. At the end of every year, examine your fee structure. While it is notoriously difficult to raise fees yearly –- you can change how you charge so that you maximize your time to bring in more dollars.

    For example, instead of charging by the hour, charge by the project. Clients tend to like this because of the set fee structure; eg, they know what they are going to be paying going in.

    If you’re a fast worker, you could increase your income on a project by 10, 15, 25 percent or more by simply implementing this method of charging. This works particularly well for projects you are comfortable with (eg, an annual report you’ve written for the same client for the last three years).

    NOTE: I only recommend this fee structure for freelancers who have a bit of experience. Why? Because you know your abilities better. If you are a newbie, I don’t care if you are extremely good at what you do, there is no way to know how the nuances of working with clients will impact how much time it will take you to complete a project. This can only be developed with time.

    For example, how will you handle rewrites, do-overs, extra research not mentioned up front, etc.? Even with years of experience, it can be difficult to work within this structure. However, if you’ve been freelancing for a while (at least a year full-time), then you’ve more than likely run across a few scenarios that you have learned learn from.

    2. At the end of every year, examine your client list. Determine who is “worth it” to keep. Some clients cost you –- in time, effort and sheer frustration. Ask yourself if the dollars you bring in from a pesky client is worth it in the time it takes away from other clients.

    Even if other clients pay less, but are relatively easy to deal with, it may be worth it to cut loose a time-consuming client and spend the hours you free up to market for more low-maintenance, high-paying clients.

    How do you end a relationship with a less than desirable client? You can raise prices on them, thereby making it worth your time to keep them on. Or, you can tell them you no longer offer so-and-so service. Or, you can tell them that you are contracting their work out to a trusted source because you just got a rather large project that’s going to take up the next quarter. Or, you can tell them you’re cutting back and are not taking on traditional work.

    Notice I have not said to tell them that they’re a pain in the carcass and you cannot and will not deal with them any longer. While the honest thing to do, I don’t think it’s the professional thing to do.

    However, if you want to get this point across, saying something to the effect of, “I don’t think our working styles are compatible any longer; I’m sure you’ve felt it too over the last couple of projects. However, I appreciate the relationship we’ve developed over the years and here are three freelancers/companies I highly recommend who will serve your needs professionally. If there’s anything I can do to help make this a smooth transition, please don’t hesitate to contact me.”

    Whatever you do, end the relationship professionally. People spread bad news twice as fast and to ten times as many people as good news. So, square that jaw, clench that tongue and act professionally!

    3. At the end of every year, examine your skill set. Sometimes, updating your skills can position you to take on more lucrative projects.

    For example,

    Due Diligence - Not As Scary As It Sounds
    If you’re at all like me (e.g. not a lawyer nor aspiring to be one), legal sounding words like “Due Diligence” go in one ear and out the other. You will, however, become intimately familiar with those dreaded words when you sell your company. Additionally, it makes sense to become familiar with them and incorporate them into your day to day business life – just in case you do have to sell your company when you least expect to. If something were to happen that would force a sale, you will want to have all your figurative ducks in a row.Due dil
    re by simply implementing this method of charging. This works particularly well for projects you are comfortable with (eg, an annual report you’ve written for the same client for the last three years).

    NOTE: I only recommend this fee structure for freelancers who have a bit of experience. Why? Because you know your abilities better. If you are a newbie, I don’t care if you are extremely good at what you do, there is no way to know how the nuances of working with clients will impact how much time it will take you to complete a project. This can only be developed with time.

    For example, how will you handle rewrites, do-overs, extra research not mentioned up front, etc.? Even with years of experience, it can be difficult to work within this structure. However, if you’ve been freelancing for a while (at least a year full-time), then you’ve more than likely run across a few scenarios that you have learned learn from.

    2. At the end of every year, examine your client list. Determine who is “worth it” to keep. Some clients cost you –- in time, effort and sheer frustration. Ask yourself if the dollars you bring in from a pesky client is worth it in the time it takes away from other clients.

    Even if other clients pay less, but are relatively easy to deal with, it may be worth it to cut loose a time-consuming client and spend the hours you free up to market for more low-maintenance, high-paying clients.

    How do you end a relationship with a less than desirable client? You can raise prices on them, thereby making it worth your time to keep them on. Or, you can tell them you no longer offer so-and-so service. Or, you can tell them that you are contracting their work out to a trusted source because you just got a rather large project that’s going to take up the next quarter. Or, you can tell them you’re cutting back and are not taking on traditional work.

    Notice I have not said to tell them that they’re a pain in the carcass and you cannot and will not deal with them any longer. While the honest thing to do, I don’t think it’s the professional thing to do.

    However, if you want to get this point across, saying something to the effect of, “I don’t think our working styles are compatible any longer; I’m sure you’ve felt it too over the last couple of projects. However, I appreciate the relationship we’ve developed over the years and here are three freelancers/companies I highly recommend who will serve your needs professionally. If there’s anything I can do to help make this a smooth transition, please don’t hesitate to contact me.”

    Whatever you do, end the relationship professionally. People spread bad news twice as fast and to ten times as many people as good news. So, square that jaw, clench that tongue and act professionally!

    3. At the end of every year, examine your skill set. Sometimes, updating your skills can position you to take on more lucrative projects.

    For example,

    Customize a Value Chain for Your Consumer
    If Value Chain analysis is so important, then why is it so few companies truly try to employ it in their day-to-day work?Of course, there are a variety of reasons, but one reason may be the very general nature of the Value Chain charts that Porter uses. To be valuable across a wide variety of industries, Porter constructed a diagram of his Value Chain that is very flexible. There are five “primary activities” and four “support activities”. This broad view of the elements of a Value Chain allows many different industries to use the Value Ch
    work within this structure. However, if you’ve been freelancing for a while (at least a year full-time), then you’ve more than likely run across a few scenarios that you have learned learn from.

    2. At the end of every year, examine your client list. Determine who is “worth it” to keep. Some clients cost you –- in time, effort and sheer frustration. Ask yourself if the dollars you bring in from a pesky client is worth it in the time it takes away from other clients.

    Even if other clients pay less, but are relatively easy to deal with, it may be worth it to cut loose a time-consuming client and spend the hours you free up to market for more low-maintenance, high-paying clients.

    How do you end a relationship with a less than desirable client? You can raise prices on them, thereby making it worth your time to keep them on. Or, you can tell them you no longer offer so-and-so service. Or, you can tell them that you are contracting their work out to a trusted source because you just got a rather large project that’s going to take up the next quarter. Or, you can tell them you’re cutting back and are not taking on traditional work.

    Notice I have not said to tell them that they’re a pain in the carcass and you cannot and will not deal with them any longer. While the honest thing to do, I don’t think it’s the professional thing to do.

    However, if you want to get this point across, saying something to the effect of, “I don’t think our working styles are compatible any longer; I’m sure you’ve felt it too over the last couple of projects. However, I appreciate the relationship we’ve developed over the years and here are three freelancers/companies I highly recommend who will serve your needs professionally. If there’s anything I can do to help make this a smooth transition, please don’t hesitate to contact me.”

    Whatever you do, end the relationship professionally. People spread bad news twice as fast and to ten times as many people as good news. So, square that jaw, clench that tongue and act professionally!

    3. At the end of every year, examine your skill set. Sometimes, updating your skills can position you to take on more lucrative projects.

    For example,

    DOD Contractor Dumping Practices and Tactics
    There are anti-dumping laws in the United States but still it occurs, as one company enters a new market they will lower prices in a price war prone position and take it in the sorts just to get their butts in the door. Where is the most common market for this to occur?Well in Department of Defense contracting of course. But why? The United States Defense Department pays top dollars for its hammers right? Well not exactly, but yes sometimes. What are you talking about you ask?Well here is how it works; the US Military needs to upgrade
    ss than desirable client? You can raise prices on them, thereby making it worth your time to keep them on. Or, you can tell them you no longer offer so-and-so service. Or, you can tell them that you are contracting their work out to a trusted source because you just got a rather large project that’s going to take up the next quarter. Or, you can tell them you’re cutting back and are not taking on traditional work.

    Notice I have not said to tell them that they’re a pain in the carcass and you cannot and will not deal with them any longer. While the honest thing to do, I don’t think it’s the professional thing to do.

    However, if you want to get this point across, saying something to the effect of, “I don’t think our working styles are compatible any longer; I’m sure you’ve felt it too over the last couple of projects. However, I appreciate the relationship we’ve developed over the years and here are three freelancers/companies I highly recommend who will serve your needs professionally. If there’s anything I can do to help make this a smooth transition, please don’t hesitate to contact me.”

    Whatever you do, end the relationship professionally. People spread bad news twice as fast and to ten times as many people as good news. So, square that jaw, clench that tongue and act professionally!

    3. At the end of every year, examine your skill set. Sometimes, updating your skills can position you to take on more lucrative projects.

    For example,

    Small Business Branding - You Can't Avoid It
    Tips on Brand Management for Small BusinessYou can't avoid branding, so make it work for you, not your competitors. Many business owners believe branding is only for the big guns, for major companies with large marketing budgets. People that run small and medium sized businesses often have a reluctance to invest in branding. But branding isn't about what you believe. It's what your customers and potential customers believe.EWO Consulting can help you build and promote your brand to your strategic advantage. We have graphic designers i
    s are compatible any longer; I’m sure you’ve felt it too over the last couple of projects. However, I appreciate the relationship we’ve developed over the years and here are three freelancers/companies I highly recommend who will serve your needs professionally. If there’s anything I can do to help make this a smooth transition, please don’t hesitate to contact me.”

    Whatever you do, end the relationship professionally. People spread bad news twice as fast and to ten times as many people as good news. So, square that jaw, clench that tongue and act professionally!

    3. At the end of every year, examine your skill set. Sometimes, updating your skills can position you to take on more lucrative projects.

    For example, medical and technical editing and writing generally pays more than general editing and writing. So, taking a class on the dynamics of medical and/or technical editing can add a skill set to your professional profile.

    NOTE: It takes a while to move into a new discipline and start acquiring clients. Initially you will probably have to take on lower-paying projects to get some experience under your belt. But, if you’re freelancing for the long haul, it will pay off over time.

    Remember: In order to get something (more money), you often have to sacrifice something (dry spells, returning to the classroom, letting go of old clients, etc.). Good luck!

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