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Member You - 6 Creative Questions To Move From HOW Are You To WHO Are You
Although I am a firm believer in not making cold calls, I still believe the telephone is probably your most useful tool. We still need to interact with our prospects and customers.Once you have a prospect on the phone, you should be using this time strictly for one thing. You should be using your phone time to pre-qualify your prospect.However, many people struggle with this process. So, how do you qualify your prospect, so you don’t end up wasting his time, and especially your time? The only way I know of is to ask very direct questions about his ability and desire to move forward.You need to ask questions that will usually only ask for a yes or no answer. Once you have these answers, th
4) What part of your job do you enjoy the most?
This question is one of my all time favorites. It’s fun, positive and always puts a smile on someone’s face – because people love to talk about what they love.
Take my dad, for example. He’s worked in the closeout business for about 30 years as the president of the St. Louis based CWC Inventories (Closeouts with Class). When I asked him this question he said, “The Booth! I LOVE standing at our booth at those trade shows, talking to customer
Words in any language are meant to communicate meaning. Communication, in itself, is full of processes which can derail the intended communication. Words which are spoken or written by one person become distorted and filtered by the receiver. The filters the communication receiver uses are based on elements such as their upbringing, their mood and the sender's body language.However, when the words that the sender uses have become so overused in the vernacular that they assume the role of a label or a brand, the problems in communication multiply ten fold or more.A brand is in the eye of the beholder. Proof of this is in the following short test. Ask a person what is in a box labelled with three
Now what?
There comes a time in every conversation with someone you’ve just met when you must cross the chasm between “HOW are you?” and “WHO are you?” A helpful technique for doing so is by asking creative, open ended questions. These questions function as front porches, inasmuch as their ability to build rapport, spark creativity and invite people to share their experiences and preferences. What’s more, they show an interest in people’s opinions and insights.
The following list is an excerpt from my most recent book, The Power of Approachability, which has just been released and is available for sale on www.hellomynameisscott.com.
1) Who are some of your mentors?
Mentoring is a hot topic right now. In fact, some people make a living setting up mentoring programs for businesses and organizations! That’s awesome. People need more mentors. I know I’d be lost without mine. So, it’s a perfect topic to bring up with someone you’ve just met. And you can learn a great deal about your conversation partner when you ask this question.
My friend Michael, for example, has a life coach, business mentor and spiritual advisor! When I first learned these facts about him I gained a new insight into the type of person he was. As a result I felt more comfortable sharing those same insights about myself. That’s another beautiful thing about asking these types of questions: self-disclosure.
2) What’s the one book that’s been most influential on your business?
I go out of my way to ask this question to someone almost every day. It’s probably because I am an author and I love to read. But also, the books people read are partly responsible for creating who they are and how they do business.
I gave a speech a few days ago during which I asked the audience this question. The responses were excellent...and varied. People yelled titles ranging from The Bible to How to Win Friends and Influence People to The Yellow Pages (nice creative thinking on that last one!)
3) What’s the biggest mistake you made in your first year of business?
Admitting mistakes, embarrassing moments and errors you’ve made is a perfect way to invite someone into your heart. After all, a self-deprecating remark is one of the most effective forms of humor. And people love to know that the person they’re talking to is human, just like them. Talk about making an instant connection!
A few weeks ago I popped this question during the Q & A session of a National Speakers Association meeting. When I finished, the room “ooooohed.” It sounded like a studio audience of a sitcom! Then the panelist I addressed chuckled and offered his response, which was a story about a failed project he worked on a few years back. When he finished a few minutes later he said, “Thanks – that was a really great question!”
4) What part of your job do you enjoy the most?
This question is one of my all time favorites. It’s fun, positive and always puts a smile on someone’s face – because people love to talk about what they love.
Take my dad, for example. He’s worked in the closeout business for about 30 years as the president of the St. Louis based CWC Inventories (Closeouts with Class). When I asked him this question he said, “The Booth! I LOVE standing at our booth at those trade shows, talking to customers
“I Can Keep It in My Head”No you can’t! No matter what size your new business is or will be, you’ll need to set up a system to keep track of your financial status. This must be done to prove your income to the government for tax purposes at the end of the year, to prove your status to the bank when applying for a business loan and to show you your own profitability and where you might make improvements to it. As you grow and perhaps incorporate, it will become the law for you to keep good accounting records and have them regularly audited by certified accountants.For now you don’t need that, but you might as well start out right.The Very Least You Can Get Away WithIn some situat
1) Who are some of your mentors?
Mentoring is a hot topic right now. In fact, some people make a living setting up mentoring programs for businesses and organizations! That’s awesome. People need more mentors. I know I’d be lost without mine. So, it’s a perfect topic to bring up with someone you’ve just met. And you can learn a great deal about your conversation partner when you ask this question.
My friend Michael, for example, has a life coach, business mentor and spiritual advisor! When I first learned these facts about him I gained a new insight into the type of person he was. As a result I felt more comfortable sharing those same insights about myself. That’s another beautiful thing about asking these types of questions: self-disclosure.
2) What’s the one book that’s been most influential on your business?
I go out of my way to ask this question to someone almost every day. It’s probably because I am an author and I love to read. But also, the books people read are partly responsible for creating who they are and how they do business.
I gave a speech a few days ago during which I asked the audience this question. The responses were excellent...and varied. People yelled titles ranging from The Bible to How to Win Friends and Influence People to The Yellow Pages (nice creative thinking on that last one!)
3) What’s the biggest mistake you made in your first year of business?
Admitting mistakes, embarrassing moments and errors you’ve made is a perfect way to invite someone into your heart. After all, a self-deprecating remark is one of the most effective forms of humor. And people love to know that the person they’re talking to is human, just like them. Talk about making an instant connection!
A few weeks ago I popped this question during the Q & A session of a National Speakers Association meeting. When I finished, the room “ooooohed.” It sounded like a studio audience of a sitcom! Then the panelist I addressed chuckled and offered his response, which was a story about a failed project he worked on a few years back. When he finished a few minutes later he said, “Thanks – that was a really great question!”
4) What part of your job do you enjoy the most?
This question is one of my all time favorites. It’s fun, positive and always puts a smile on someone’s face – because people love to talk about what they love.
Take my dad, for example. He’s worked in the closeout business for about 30 years as the president of the St. Louis based CWC Inventories (Closeouts with Class). When I asked him this question he said, “The Booth! I LOVE standing at our booth at those trade shows, talking to customer
Anything that lets managers achieve their managerial objectives is a winner.It’s a bullseye when the right public relations alters individual perception leading to changed behaviors among key outside audiences.How that comes about is the story of the day!As a business, non-profit or association manager, you’ve got to do something positive about the behaviors of those important external audiences of yours that most affect your operation. Especially so when you persuade those key outside folks to your way of thinking, then move them to take actions that allow your department, group, division or subsidiary to succeed.As it turns out, the trail has been blazed befor
2) What’s the one book that’s been most influential on your business?
I go out of my way to ask this question to someone almost every day. It’s probably because I am an author and I love to read. But also, the books people read are partly responsible for creating who they are and how they do business.
I gave a speech a few days ago during which I asked the audience this question. The responses were excellent...and varied. People yelled titles ranging from The Bible to How to Win Friends and Influence People to The Yellow Pages (nice creative thinking on that last one!)
3) What’s the biggest mistake you made in your first year of business?
Admitting mistakes, embarrassing moments and errors you’ve made is a perfect way to invite someone into your heart. After all, a self-deprecating remark is one of the most effective forms of humor. And people love to know that the person they’re talking to is human, just like them. Talk about making an instant connection!
A few weeks ago I popped this question during the Q & A session of a National Speakers Association meeting. When I finished, the room “ooooohed.” It sounded like a studio audience of a sitcom! Then the panelist I addressed chuckled and offered his response, which was a story about a failed project he worked on a few years back. When he finished a few minutes later he said, “Thanks – that was a really great question!”
4) What part of your job do you enjoy the most?
This question is one of my all time favorites. It’s fun, positive and always puts a smile on someone’s face – because people love to talk about what they love.
Take my dad, for example. He’s worked in the closeout business for about 30 years as the president of the St. Louis based CWC Inventories (Closeouts with Class). When I asked him this question he said, “The Booth! I LOVE standing at our booth at those trade shows, talking to customer
Have you ever worked in a business, which had two types of clientele? One, which was their standard locals and one, which was a massive rush clientele during certain nights, such as Friday or Saturday?Well, recently I interviewed a gentleman going into the restaurant business and sure enough he worked in a restaurant as a manager, which did $800,000 in sales it first year and it was a rather small chain. But each of their steakhouses were across the street from stadiums, you know baseball, football and basketball stadiums.The local crowd was dismal during the week, hardly anyone there actually, but it is growing now. Yet, after the big events everyone was there as in 2500 people or more and they
3) What’s the biggest mistake you made in your first year of business?
Admitting mistakes, embarrassing moments and errors you’ve made is a perfect way to invite someone into your heart. After all, a self-deprecating remark is one of the most effective forms of humor. And people love to know that the person they’re talking to is human, just like them. Talk about making an instant connection!
A few weeks ago I popped this question during the Q & A session of a National Speakers Association meeting. When I finished, the room “ooooohed.” It sounded like a studio audience of a sitcom! Then the panelist I addressed chuckled and offered his response, which was a story about a failed project he worked on a few years back. When he finished a few minutes later he said, “Thanks – that was a really great question!”
4) What part of your job do you enjoy the most?
This question is one of my all time favorites. It’s fun, positive and always puts a smile on someone’s face – because people love to talk about what they love.
Take my dad, for example. He’s worked in the closeout business for about 30 years as the president of the St. Louis based CWC Inventories (Closeouts with Class). When I asked him this question he said, “The Booth! I LOVE standing at our booth at those trade shows, talking to customer
The purpose of the Delivery phase to design, develop, test, implement and hand over the solution identified in Phase 2, the Feasibility Study Phase.Key Players - The key players within the Delivery Phase are:the Business Sponsor who is responsible for providing overall direction of the project and for ensuring that periodic reviews or health checks are performed; the Sponsor's Representative who is responsible for representing the Business Sponsor on day-to-day matters and issues; the Project Manager I addressed chuckled and offered his response, which was a story about a failed project he worked on a few years back. When he finished a few minutes later he said, “Thanks – that was a really great question!”
4) What part of your job do you enjoy the most?
This question is one of my all time favorites. It’s fun, positive and always puts a smile on someone’s face – because people love to talk about what they love.
Take my dad, for example. He’s worked in the closeout business for about 30 years as the president of the St. Louis based CWC Inventories (Closeouts with Class). When I asked him this question he said, “The Booth! I LOVE standing at our booth at those trade shows, talking to customers we’ve had for 20 years, showing them new deals. That’s the best part about my job.”
If you only used one question from this article, this should be the one. Ask it today. And just watch how the dynamic of your conversation partner’s persona changes. It’s beautiful.
5) What quotations or motivational phrases do you live by?
The challenging, impromptu nature of this question stumps a lot of people. However, no better reflection of one’s values shines like the words they live by. One of the valuable activities I do during various speeches is to have people write one of their “words to live by” on the bottom of their nametags. Then they have to share it with as many people as possible in the next five minutes. The room fills with laughter, smiles and instant connections! People discover CPI’s (Common Points of Interest) and get to know each other on a new level.
Next time you have a meeting or a group session, try this activity out. And just watch the connections spark.
6) What’s your preferred method of getting the news?
I enjoy asking this last question because it’s a generation mirror. Whether you obtain your news from Larry King, CNN, Paul Harvey, USA Today, Yahoo, Google, Newsgroups, List Serves, Talk Radio or your local news station, each medium offers insight about:
A great benefit of this question is its leveraging ability. Say your friend is obsessed with talk radio, and you come across a great new program on your local station. Well…call him up! Tell him you heard about this great new show and say “I thought you might like this.” It will make his day!
What’s more, he’ll KNOW you were taking an interest during that initial conversation when you learned this information. He’ll REMEMBER how you engaged with him. And he’ll FEEL the transition from HOW are you to WHO are you. After all, that’s what unforgettable communication is all about.
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