What's a High Performing Organization?
Dr. Norton and Dr. Kaplan have found the key to having it all in The Balanced Scorecard by leading people and managing organizations better you will have a higher performing organization.By using a definite set of measures for employee well being and employee ability to be competent in their positions will drive the strategic execution. It is a cause and effect in how human capital and other intangible assets are linked together to create a process, customer and financial results.To create a healthy strategy a “Harvard Business Review by Dr. Norton and Dr. Kaplan convey the value of a strategy map, which they have called *The Balanced Scorecard.” Their recommendations are:1. A well being index for the quality of Work, Life and Leadership.2. When the index improves they can expect improvement in the HR outcomes such as employee turnover, absenteeism, grievances and illness rates as well as improvements in customer results.3. We can expect improvements in HR outcomes when one stamps out bureaucracy, (the red tape) employee satisfaction improves dramatically. 4. When HR improves the financial results will follow.• Traditional direct costs are reduced such as WCB, drug costs, short and long term disability. Indirect costs such as replacing employees or the cost of equipment damage from an accidents.• Opportunity costs are also reduced, thus more business. This is where the undiscovered value of a healthy organization lies.”The Balanced Scorecard is not a static tool, but an evolving process. Just like peeling an onion, as leaders address the pressing issues, other issues will surf