Declaring your position begins with creating a Positioning Statement. It is a no nonsense statement of how you want to be perceived. It provides direction and focuses around your claim of expertise. It answers the questions:

- What do you do, and for whom?
- What is your niche?
- What makes you different from the competition?
- What is the customer benefit of that difference?

9 Steps for Coaching Call Center Agents
The call record method is, in my opinion, one of the best approaches to coaching agent phone calls and ensuring quality. Here’s a 9-step plan for effectively coaching call center agent phone calls: 1. Randomly record 2 –3 telephone calls. Random recording is important. Do not record 3 calls back to back or on the same day, as your employee may be having a bad day and this may be reflected in all of one afternoon’s calls, but is not necessarily reflective of their typical performance. 2. Review the calls and note strengths and opportunities. Before meeting with your employee, listen to the calls and note what they did we

a consistent dialogue with prospects and guide them at every stage of the relationship building process.

Declaring your position begins with creating a Positioning Statement. It is a no nonsense statement of how you want to be perceived. It provides direction and focuses around your claim of expertise. It answers the questions:

- What do you do, and for whom?
- What is your niche?
- What makes you different from the competition?
- What is the customer benefit of that difference?

Time Management & The Home-Based Business - Daily Habits Every Effective Leader Should Know
I had worked for someone else as an employee for my entire former career. I would wake up early in the morning, drive to work, put in 8, 9 or more hours, with an hour for lunch in the middle, and then come home. My day was scheduled out for me. I did this each day by habit. I was accountable to my boss, who expected me to be there at a certain time and perform my assigned duties. Not so for the home business entrepreneur.You started a home-based business to be personally and financially successful. Perhaps, like me, you were looking for some time freedom, desiring more time for yourself and family. As a home business entrepreneur, you are the

ion begins with creating a Positioning Statement. It is a no nonsense statement of how you want to be perceived. It provides direction and focuses around your claim of expertise. It answers the questions:

- What do you do, and for whom?
- What is your niche?
- What makes you different from the competition?
- What is the customer benefit of that difference?

Customer Service Managers: Are You Going to Make Your Troops March?
In an ideal world, each person would find his highest and best uses to society and apply himself to them.He’d be paid in a manner that is precisely commensurate to his contributions.He’d happily dispatch himself to work on time because he would appreciate how blissful it is to be well matched to one's job.As a manager, you wouldn’t have to push him or cajole or entreat him to do his best, because he’d gladly give 100% all of the time, finding joy in challenges, while embracing change.It sounds like a fairy tale world that I’m painting, doesn’t it?But how different is this vision from that of organizational developm

ction and focuses around your claim of expertise. It answers the questions:

- What do you do, and for whom?
- What is your niche?
- What makes you different from the competition?
- What is the customer benefit of that difference?

10 Top Traits Hiring Managers Drool Over!
Want to rise far above the other 99 candidates interviewing for that dream job? When you focus on developing the traits listed below, you’ll be able to land a top notch career in just about any field.Here are 10 top traits guaranteed to win over almost any hiring Manager and put you on the top of his or her hiring wish list.1. Ambition. Employers are looking for someone who can hit the ground running, unless of course you’re applying for an entry level position. They look for an individual with the potential to produce quick results. In your resume and during your interview tell them how you’ve taken action and produced bottom-line r

- What is your niche?
- What makes you different from the competition?
- What is the customer benefit of that difference?

Writing one is a very useful exercise. It requires you to identify, and then articulate in a concise and brief statement your distinct value to your prospect in relation to your competitors.

What Business You’re In

The first part of your statement describes your ideal client. Lets say you’re focused on servicing agents in a geographic area. The beginning could say, “John Smith, a member of ABC Mortgage, services agents in Beverly Hills.”

On the other hand, ma