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Member You - Tips To Deal With Unhappy Clients, From Your Strategic Thinking Business Coach
Making Great First and Last Impressions Over the Telephone
1. Greet the customer enthusiastically. Put a smile on your face and energy in your voice. Intentionally sound fun, interesting, friendly, and conversational. When you do these simple things, you will find that you are quickly establishing rapport with callers and that customers enjoy speaking with you. 2. Listen without interrupting. It can be tempting to interrup
What did you do? 1. Greet the customer enthusiastically. Put a smile on your face and energy in your voice. Intentionally sound fun, interesting, friendly, and conversational. When you do these simple things, you will find that you are quickly establishing rapport with callers and that customers enjoy speaking with you. 2. Listen without interrupting. It can be tempting to interrup
Why You Need an Answering Service
The integral role played by the telephone as a business communication tool accounts for the growing importance of answering service businesses. All businesses, whether a physician's private practice, a small construction company, or a conglomerate, rely on the telephone as one of the fastest and most reliable communication tool in their businesses.Anyone with a busy schedule and a
How many of you have ever had to deal with an unhappy client or customer? What did you do? The integral role played by the telephone as a business communication tool accounts for the growing importance of answering service businesses. All businesses, whether a physician's private practice, a small construction company, or a conglomerate, rely on the telephone as one of the fastest and most reliable communication tool in their businesses.Anyone with a busy schedule and a
What's in a Name?
Product naming is a key aspect of branding. The name you ultimately choose will reflect who you are, your company’s personality and vision. But more importantly, it must unforgettably embody the promise of your product’s main benefit to your potential customers. It can dovetail generically with your competition, but ideally, it should stand out from the crowd. Where to begin? Here are
ve ever had to deal with an unhappy client or customer? What did you do? Product naming is a key aspect of branding. The name you ultimately choose will reflect who you are, your company’s personality and vision. But more importantly, it must unforgettably embody the promise of your product’s main benefit to your potential customers. It can dovetail generically with your competition, but ideally, it should stand out from the crowd. Where to begin? Here are
Sun Zi Art of War - Securing Loyalty Before Punishment
When the men are punished before their loyalty is secured, they will be rebellious and disobedient. If disobedient and rebellious, it is difficult to deploy them. When the loyalty of the men is secured, but punishments are not enforced, such troops cannot be used either. Thus, the general must be able to instruct his troops with civility and humanity and unite them with rigorous train
with an unhappy client or customer? What did you do? When the men are punished before their loyalty is secured, they will be rebellious and disobedient. If disobedient and rebellious, it is difficult to deploy them. When the loyalty of the men is secured, but punishments are not enforced, such troops cannot be used either. Thus, the general must be able to instruct his troops with civility and humanity and unite them with rigorous train
Fundraising, A Revolutionary New Method!
One of the biggest obstacles faced by non-profit organizations on a regular basis is – you guessed it – fundraising. We’re all aware of the most basic and common fundraisers since we see them all the time; carwashes, bake sales, dinners, raffles, and the list goes on. Isn’t there a better alternative? Read on…
lient or customer? What did you do? One of the biggest obstacles faced by non-profit organizations on a regular basis is – you guessed it – fundraising. We’re all aware of the most basic and common fundraisers since we see them all the time; carwashes, bake sales, dinners, raffles, and the list goes on. Isn’t there a better alternative? Read on…
Finding The Perfect Corporate Business Gift
We have all been there, at one time or other, wondering just what to get that miserable boss!Miserable in the sense that he or she has to put up with you all year long. The corporate world works both ways so take some pity, show your boss or bosses how much you appreciate their tenacity, tolerance and iron-will persistence. Give that 'never say die' boss an unique token of
What did you do? Did you feel prepared to deal with the unhappy client or customer? Yes, s
We have all been there, at one time or other, wondering just what to get that miserable boss!Miserable in the sense that he or she has to put up with you all year long. The corporate world works both ways so take some pity, show your boss or bosses how much you appreciate their tenacity, tolerance and iron-will persistence. Give that 'never say die' boss an unique token of
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