Member You - Business

Do you Feel Confident about Buying the Business?
After years of working for other people you decided it is time to take the plunge you feel it is time to purchase your own business. The model you are looking at seems to be perfect, however your gut instinct tells you there is something not quiet right. Generally speaking if your instincts tell you something is wrong, then you will find most of the time there is something missing, you should heed this instinct and show caution.Rushing a deal is never a good idea, even though like me most people are eager

than ever. Keeping the human touch is even more important now; it's dwindling both in and out of our industry. Using technology wisely allows us to focus human interaction to key parts of the guest experience. Embrace technology and allow it to make your job simpler. Doing so ensures you can spend more time on the parts of your business that matter most—the employees and guests. Leverage technology so you can be out with your guests more frequently, as well as spend more time training employees on the critical sizzle points of the guests' experiences. Why would they go anywhere else?

Replace old, tired phrases with these and watch as gu

Challenge Your Disbelief in New Possibilities to Break Through to Exponential Improvements
DISBELIEF: Overcome Limited Imagination and Blind SpotsThe disbelief stall is based on a valid experience, lack of relevant experience, or a previously established circumstance that no longer pertains. The bigger the new idea, the more likely it will boggle the minds of those involved.Consider this: Over a hundred years ago, Alexander Graham Bell supposedly offered his fledgling telephone business to Western Union for $100,000. Western Union reportedly turned him down cold, perceiving the telephone

Think many of our jobs can't be replaced by technology? Think again. Automated payment systems, drive-thru menuboard enhancements, and POS systems with the ability to customize and up-sell have already replaced (and in most cases enhanced) some cashier functions and provide a better guest experience. If your cashiers and drive-thru personnel simply go through a series of steps to take orders, they soon might be obsolete.

However, if you are training (and the employees are delivering) ‘hospitality,' guests won't allow those functions to go away. Guests today are demanding and like to be in control. If your cashiers or drive-thru attendants are simply spouting robotic, scripted phrases and pushing buttons on a register, many guests would simply prefer to do those functions themselves. Think it's crazy?

Walk into most grocery stores today, and certainly nearly all gas stations, and you can scan your own groceries and pay for them without ever having to interact with a cashier. People don't want to wait in line—they like control of their time. Self-service gas pumps and checkout lines allow that to happen, and the stores to save money.

It would take a short while for guests to become comfortable with ringing up their own transactions at a drive-thru or kiosk, but once they learn, watch out! No longer are cashiers needed. Think it's crazy? A short 6-8 years ago, hardly anyone purchased airline tickets online and now travel agents have nearly been replaced by technology.

Technology has replaced many of the mundane tasks that took us away the guests—inventory, ordering, tracking and so on. What are you doing with that extra time? If you don't want your cashiers and drive-thru attendants replaced by technology, ensure they are adding to the experience of the guest.

Hospitality is the emotional side of the service transaction. It's rare today. Make it a competitive advantage of yours. People pay for value. They want to be pampered and treated fantastic, even if it's a short 30-second transaction at the counter or in the drive-thru lane.

Where do guests still demand human interaction? SERVICE! Many people hate the phone systems where you can never talk to a real person or sending an email to ‘customer service' in hopes of getting a response. Customers still like to talk and interact with real people, whether face-to-face or through a speaker box as long as the person is adding value to the transaction.

Technology is a great thing if it's embraced and properly used. POS and menuboard enhancements allow us to serve more guests than ever. Keeping the human touch is even more important now; it's dwindling both in and out of our industry. Using technology wisely allows us to focus human interaction to key parts of the guest experience. Embrace technology and allow it to make your job simpler. Doing so ensures you can spend more time on the parts of your business that matter most—the employees and guests. Leverage technology so you can be out with your guests more frequently, as well as spend more time training employees on the critical sizzle points of the guests' experiences. Why would they go anywhere else?

Replace old, tired phrases with these and watch as gu

Starting an E-Zine - 5 Questions to Ask when Deciding Whether Publishing an E-Zine is Right for You
These days there are over 90,000 ezines and newsletters on the internet. So how do you know whether you should add your own company ezine to the mix? This is a big question for many company CEOs and public relations experts as well as small business owners.An ezine is a time consuming commitment, one that must be kept in order to have positive results for your business. But if done correctly and with the right intentions an ezine can be a great asset.When making your decision, there are 5 questions

s are simply spouting robotic, scripted phrases and pushing buttons on a register, many guests would simply prefer to do those functions themselves. Think it's crazy?

Replace old, tired phrases with these and watch as gu

Putting Profitability Into The Service Equation
How would you like to see your Service Department? As a necessary but problematic resource drain or as a resource that provides a positive and healthy ROI? We think most executives would prefer the second option. In this article, we make the case that a centrally positioned service department can act as a catalyst across many other functions to improve the efficiency of your company’s product development lifecycle, while improving your profit margin as your product moves into the marketplace.By following t

they learn, watch out! No longer are cashiers needed. Think it's crazy? A short 6-8 years ago, hardly anyone purchased airline tickets online and now travel agents have nearly been replaced by technology.

Replace old, tired phrases with these and watch as gu

New Grads - Welcome!
5 Tips to Ensure You are Well Received by Your New Employer.Although you're throwing off the cap and gown and heading off to a corporate environment it doesn't mean you will no longer have to impress the ‘instructor' – so to speak. Now it's your boss you'll need to impress…wait a minute, not just the boss, but also a whole plethora of people in your new company.Pretty soon you'll be dreaming about the days you used to crawl out of the sack, throw on a sack and slip in to class just as things were s

or value. They want to be pampered and treated fantastic, even if it's a short 30-second transaction at the counter or in the drive-thru lane.

Replace old, tired phrases with these and watch as gu

Dressing Casual Should Not Be the Norm
By: Donald J. Eversdyk February 18, 2007The latest fashion trend that seems to be becoming the norm is the way people dress. Whether it is for work, daily activities, or a special event, people are lowering their standards. Seems everywhere I go lately either people don’t care what they look like, are just plain lazy, or a combination of both. I’d like to give you three examples that happened to me in the past month.A company was holding an open interview session for invited candidates for a numbe

Replace old, tired phrases with these and watch as guests frequent your restaurant:

FIZZLE

‘Any questions?'

‘Have you decided yet?'

‘Ready to order?'

‘For here or to-go?'

‘No problem' ‘My pleasure.'

‘Anything else?'

‘You don't want to upsize that, do you?'

SIZZLE

‘May I make a few suggestions?'

‘If you can't decide, I'd recommend the…'

‘Our most popular combo is the…'

‘Welcome back—great to see you again!'

‘We are featuring two great specials…'

‘We have two sizes of value meals, which do you prefer?

Other Sizzle points':

Checking back on the meal

Offering drink refills

Pre-bus the table (and suggest dessert)

HTTP = HTML link (for blogs, profiles,phorums):
<a href="http://www.memberyou.net/article/2530/memberyou-Think-Its-Crazy.html">Think It's Crazy?</a>

BB link (for phorums):
[url=http://www.memberyou.net/article/2530/memberyou-Think-Its-Crazy.html]Think It's Crazy?[/url]

Is your company exporting goods abroad? Read this article to learn about alternatives to finance your export company.

Long Beach shock absorbers play an integral role in your car's Long Beach suspension system. You need to replace the Long Beach shock absorbers when evident signs of wear become apparent, otherwise your safety and comfort in your car could become compromised.

If your business is at the stage where it needs to raise capital from investors or lenders, you must have all of your books and records in good order. Start early before you want to raise capital and get your books and records in good order to make the process go more smoothly. Your investors or lenders will want to see organized and complete records that they will review while doing their due diligence.

Tags

Links

Member You - Think It's Crazy?

Related Articles: