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Member You - Crisis Management Essentials - How to Communicate Effectively During a Crisis, Emergency or Disaster
Language in International Business
The way that we use language reflects cultural preferences for some types of communicative behaviour while discouraging others. Culture will affect, for example, the extent to which we speak loudly and animatedly or quietly, whether we use lots of ‘I’ statements, whether we choose very explicit language or whether we are indirect. Intercultural, or cross-cultural, pragmatics is the contrastive or comparative study of such communicative norms aiming to reach a better understanding of the cultural value or values that underpin them and it is a field we can all learn from.When we help prepare managers to relocate we might usefully consider the role of communicative styles as part of the familiarisation process. The awareness raising could involve styles of communication: for example, t
hirty years ago, and looking outside to see youThe way that we use language reflects cultural preferences for some types of communicative behaviour while discouraging others. Culture will affect, for example, the extent to which we speak loudly and animatedly or quietly, whether we use lots of ‘I’ statements, whether we choose very explicit language or whether we are indirect. Intercultural, or cross-cultural, pragmatics is the contrastive or comparative study of such communicative norms aiming to reach a better understanding of the cultural value or values that underpin them and it is a field we can all learn from.When we help prepare managers to relocate we might usefully consider the role of communicative styles as part of the familiarisation process. The awareness raising could involve styles of communication: for example, t
Selection Criteria - KSAs - Addressing The Expression
The number one mistake made by applicants is not addressing selection criteria (we’ll save that for another article!) but for those who do address criteria, a common theme emerges, and unfortunately there are generally more things wrong with statements addressing criteria than there are things right. Important points can be easily overlooked when you have a number of criteria to write against and you are concentrating on using exactly the right words and grammar and trying to sound intelligent. More important than trying to sound impressive however is making sure you’re address the right things. An applicant who does not address a criterion correctly will often be eliminated before the interview stage due to “poorly substantiated claims.”(1) Before you address th
A crisis, emergency or disaster can happen at anytime and anywhere.The number one mistake made by applicants is not addressing selection criteria (we’ll save that for another article!) but for those who do address criteria, a common theme emerges, and unfortunately there are generally more things wrong with statements addressing criteria than there are things right. Important points can be easily overlooked when you have a number of criteria to write against and you are concentrating on using exactly the right words and grammar and trying to sound intelligent. More important than trying to sound impressive however is making sure you’re address the right things. An applicant who does not address a criterion correctly will often be eliminated before the interview stage due to “poorly substantiated claims.”(1) Before you address th
Just ask the residents of Darwin in Australia's Northern Territory.
Imagine a late afternoon on Christmas Eve thirty years ago, and looking outside to see your
Six Sigma Requires a Substantial Commitment from “Informal” Leaders
An awful lot has been said lately about Six Sigma and its abilities to bring out the full potential in any business or organization. However, the aspect – other than money – that most frequently causes a company to stop in its tracks when confronted with the option of taking on a Six Sigma strategy is the fact that it requires such a substantial leadership commitment.This being said, leadership doesn’t just mean the people at the top of the company hierarchy. Leadership commitment in this sense is required by all leaders in the business, whether they be presidents, CEO’s, team leaders, or “informal” leaders.In fact, it is these informal leaders who are being recognized as among the most highly influential in the success of Six Sigma implementation in a business. Such infor
nytime and anywhere.An awful lot has been said lately about Six Sigma and its abilities to bring out the full potential in any business or organization. However, the aspect – other than money – that most frequently causes a company to stop in its tracks when confronted with the option of taking on a Six Sigma strategy is the fact that it requires such a substantial leadership commitment.This being said, leadership doesn’t just mean the people at the top of the company hierarchy. Leadership commitment in this sense is required by all leaders in the business, whether they be presidents, CEO’s, team leaders, or “informal” leaders.In fact, it is these informal leaders who are being recognized as among the most highly influential in the success of Six Sigma implementation in a business. Such infor
Just ask the residents of Darwin in Australia's Northern Territory.
Imagine a late afternoon on Christmas Eve thirty years ago, and looking outside to see you
Managing Teams: Who is in Their Right Mind?
Thinking style is a primary factor in communicating, information processing, judgement, problem solving and interaction with others. An individual's thinking preference has far reaching influence over leadership, decision making, relationship building, negotiating and influencing.Understanding our own thinking style preference and that of people and teams that we work with is important because it allows us take advantage of the strengths we each bring to team environments.Research by the 1981 Nobel Prize for Medicine winner, Roger Sperry and other researchers notably Ned Hermann and Kobus Neethling, who built on that work, identified that the brain has four thinking styles. The thinking styles are labelled by the quadrant of the brain that controls the thinking style. That is
s of Darwin in Australia's Northern Territory.Thinking style is a primary factor in communicating, information processing, judgement, problem solving and interaction with others. An individual's thinking preference has far reaching influence over leadership, decision making, relationship building, negotiating and influencing.Understanding our own thinking style preference and that of people and teams that we work with is important because it allows us take advantage of the strengths we each bring to team environments.Research by the 1981 Nobel Prize for Medicine winner, Roger Sperry and other researchers notably Ned Hermann and Kobus Neethling, who built on that work, identified that the brain has four thinking styles. The thinking styles are labelled by the quadrant of the brain that controls the thinking style. That is
Imagine a late afternoon on Christmas Eve thirty years ago, and looking outside to see you
How To Deal Effectively With Grievances
Dictionary definitions of grievance are:• Grounds for complaint• A cause of grief• DistressA grievance might originate from any one of a number of sources. As a manager, you need to be able to listen actively to grievances. It will help if you appreciate the following key facts.Key Facts About GrievancesGrievances are often below the surface – they are the moans and groans that provide fodder for the grapevine. They are the hygiene factors of the Hertzberg view of motivation: those issues that need to be cleaned up to maintain a sense of order.They include such items as:• Working conditions• Supervision• Interpersonal relationships• Company policies and how they are administered• Money•
p>Dictionary definitions of grievance are:• Grounds for complaint• A cause of grief• DistressA grievance might originate from any one of a number of sources. As a manager, you need to be able to listen actively to grievances. It will help if you appreciate the following key facts.Key Facts About GrievancesGrievances are often below the surface – they are the moans and groans that provide fodder for the grapevine. They are the hygiene factors of the Hertzberg view of motivation: those issues that need to be cleaned up to maintain a sense of order.They include such items as:• Working conditions• Supervision• Interpersonal relationships• Company policies and how they are administered• Money•
Imagine a late afternoon on Christmas Eve thirty years ago, and looking outside to see you
Direct Mail – Not What it Used to Be
The number of businesses using direct mail marketing now compared to how many used this medium 10 to 15 years ago is staggeringly higher. More and more marketers understand its effectiveness and are on the bandwagon - especially Mortgage Brokers.Years back the novelty of receiving an advertisement in your mailbox was such that any direct mail pieces were not only looked at but mulled over. Not so anymore. The term ‘junk mail’ was coined sometime since then and I’m sure you’ve thrown out your fair share of unread pieces enough to understand why. So, what can you do about it as a marketer? How can you ensure you get the biggest bang for your direct mail dollar? Now more than ever, you have to understand how to put together a direct mail piece. More than ever you have to really targ
hirty years ago, and looking outside to see your street cloaked by heavy low cloud and your windows being rattled by ever stronger rain squalls and wind gusts.The number of businesses using direct mail marketing now compared to how many used this medium 10 to 15 years ago is staggeringly higher. More and more marketers understand its effectiveness and are on the bandwagon - especially Mortgage Brokers.Years back the novelty of receiving an advertisement in your mailbox was such that any direct mail pieces were not only looked at but mulled over. Not so anymore. The term ‘junk mail’ was coined sometime since then and I’m sure you’ve thrown out your fair share of unread pieces enough to understand why. So, what can you do about it as a marketer? How can you ensure you get the biggest bang for your direct mail dollar? Now more than ever, you have to understand how to put together a direct mail piece. More than ever you have to really targ
Two-hours after an eerie tropical sunset another check shows the winds ar
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