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  • Member You - Leaders Make Decisions: It's Not Part of the Job; It Is the Job

    Are You Creating A Lack Of Excellence In Your Business?
    If you are suffering and losing customers you definitely want to take in the tips in creating an excellent company. These tips won’t break the bank, after all they are just for shoe string budgets only.In creating excellence in your business, isn’t about what your office d?cor looks like or your address or how new your vehicle is. It’s about… YOUR CUSTOMERS & EMPLOYEES.Why isn’t everyone using these ideas to create a better
    s to be done: keep advancing and take the village. The attack came and as soon as the platoon came under fire, the lieutenant froze and gave confusing orders to his men. The advance was stopped.

    The captain took another lieutenant from another platoon and sent him as a replacement in the thick of the battle to bring order to the attack and finish the advance. Within minutes they took the village.

    Now, of course, sometimes it is better to

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    I was watching one of my favorite television mini-series, HBO’s Band of Brothers, and I came across a forgotten viewpoint from the production.

    Although the program centered around the time immediately following the Battle of the Bulge and the besieged 101st Airborn during World War II, part of the drama focused on the leadership of a lieutenant and his platoon. This lieutenant would simply leave his men and wander off for a walk . . . to talk to regiment . . . to get help . . . or god knows what. He was never there to set direction, to discuss operations, to counsel, or even to listen. One scene has him asking questions of a soldier in a foxhole. The soldier answers and then asks the officer a question, but the soldier is talking to thin air. The officer had already turned his back and faded away . . . as if he had never been there at all.

    The officer should never have commanded a combat team. He was possibly put there to gain experience, while seeking further advancement. He was shown with an academy ring. The implication being that he was part of a “good old boy” network. This is not unusual in business or the military. The minor sin was that he received command from favoritism or preferential treatment. The major sin was that he assumed command without proper training.

    The First Sergeant described the situation exactly: he wasn’t a bad leader because he made bad decisions, he was a bad leader because he made no decisions. A bad leader is worse than no leader. A leader has responsibilities and the people under that leader should have expectations of ability. When an attack was imminent by the platoon, the sergeant complained to an officer up the chain of command. There was no one else to send, but the captain took aside the lieutenant and explained exactly what was to be done: keep advancing and take the village. The attack came and as soon as the platoon came under fire, the lieutenant froze and gave confusing orders to his men. The advance was stopped.

    The captain took another lieutenant from another platoon and sent him as a replacement in the thick of the battle to bring order to the attack and finish the advance. Within minutes they took the village.

    Now, of course, sometimes it is better to

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    The Cost of Business Many service companies (e.g. plumbing, air conditioning) compete in very competitive markets. These companies focus on maximizing revenues while controlling costs. However, the nature scheduling work orders is chaotic and presents hurdles for companies when controlling costs.Call centers schedule work orders as they come in. These work orders are not in a specific order or a specific loc
    to regiment . . . to get help . . . or god knows what. He was never there to set direction, to discuss operations, to counsel, or even to listen. One scene has him asking questions of a soldier in a foxhole. The soldier answers and then asks the officer a question, but the soldier is talking to thin air. The officer had already turned his back and faded away . . . as if he had never been there at all.

    The officer should never have commanded a combat team. He was possibly put there to gain experience, while seeking further advancement. He was shown with an academy ring. The implication being that he was part of a “good old boy” network. This is not unusual in business or the military. The minor sin was that he received command from favoritism or preferential treatment. The major sin was that he assumed command without proper training.

    The First Sergeant described the situation exactly: he wasn’t a bad leader because he made bad decisions, he was a bad leader because he made no decisions. A bad leader is worse than no leader. A leader has responsibilities and the people under that leader should have expectations of ability. When an attack was imminent by the platoon, the sergeant complained to an officer up the chain of command. There was no one else to send, but the captain took aside the lieutenant and explained exactly what was to be done: keep advancing and take the village. The attack came and as soon as the platoon came under fire, the lieutenant froze and gave confusing orders to his men. The advance was stopped.

    The captain took another lieutenant from another platoon and sent him as a replacement in the thick of the battle to bring order to the attack and finish the advance. Within minutes they took the village.

    Now, of course, sometimes it is better to

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    ombat team. He was possibly put there to gain experience, while seeking further advancement. He was shown with an academy ring. The implication being that he was part of a “good old boy” network. This is not unusual in business or the military. The minor sin was that he received command from favoritism or preferential treatment. The major sin was that he assumed command without proper training.

    The First Sergeant described the situation exactly: he wasn’t a bad leader because he made bad decisions, he was a bad leader because he made no decisions. A bad leader is worse than no leader. A leader has responsibilities and the people under that leader should have expectations of ability. When an attack was imminent by the platoon, the sergeant complained to an officer up the chain of command. There was no one else to send, but the captain took aside the lieutenant and explained exactly what was to be done: keep advancing and take the village. The attack came and as soon as the platoon came under fire, the lieutenant froze and gave confusing orders to his men. The advance was stopped.

    The captain took another lieutenant from another platoon and sent him as a replacement in the thick of the battle to bring order to the attack and finish the advance. Within minutes they took the village.

    Now, of course, sometimes it is better to

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    y: he wasn’t a bad leader because he made bad decisions, he was a bad leader because he made no decisions. A bad leader is worse than no leader. A leader has responsibilities and the people under that leader should have expectations of ability. When an attack was imminent by the platoon, the sergeant complained to an officer up the chain of command. There was no one else to send, but the captain took aside the lieutenant and explained exactly what was to be done: keep advancing and take the village. The attack came and as soon as the platoon came under fire, the lieutenant froze and gave confusing orders to his men. The advance was stopped.

    The captain took another lieutenant from another platoon and sent him as a replacement in the thick of the battle to bring order to the attack and finish the advance. Within minutes they took the village.

    Now, of course, sometimes it is better to

    Computer Consulting: Start With This Template
    Before you open your computer consulting business you need to have a plan. Don't just think you'll remember a plan in your head. You are much more likely to accomplish your goals if you write them down.Computer Consulting: The First StepThink of all the things you need to do before you start your computer consulting business, prioritize them and write them down. Some ideas might be choosing a name for your business, getting
    s to be done: keep advancing and take the village. The attack came and as soon as the platoon came under fire, the lieutenant froze and gave confusing orders to his men. The advance was stopped.

    The captain took another lieutenant from another platoon and sent him as a replacement in the thick of the battle to bring order to the attack and finish the advance. Within minutes they took the village.

    Now, of course, sometimes it is better to make no decision, while you survey the job, the market, the industry, or your employees, but when decisions are needed, the leader must step up and make decisions. In the case of the lieutenant, his indecision cost lives, including his own.

    “Leadership is action. In its most basic form, leadership involves moving people from one place to another, either physically or figuratively. And if you’re going to get people moving, you’d better be sure you know where you’re headed. You have to make decisions about your desired destination and how you’re going to get there. You need to make the right decisions, you need to make them stick, and you need to accept the consequences.”
    -- John Baldoni from his book 180 Ways to Walk the Leadership Talk

    You could say the lieutenant accepted the consequences and died, but he didn’t even do that. He merely shut down. He died as a consequence, but didn’t really accept the consequences.

    A leader needs to make decisions, and he should be trained to make them. There is nothing wrong with a bad decision based on sound judgment (unless it becomes a pattern), but no decisions based on no judgment, is unforgivable. No decisions can cost time; cost money; and can even cost lives.

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