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Member You - Managing by Fact - Values and Concepts of the Malcolm Baldrige Criteria Part 8
The problem with most folks (and I include myself here) is that they are dreamers when it comes to working overseas. Often these armchair traveler's have expeditions planned for far away places, but they remain secretly hidden in the fantasy of the own minds. How many of us have dreamt of backpacking our way around the world stopping off at the occasional tropical location to do a bit of work in order to bump up the funds before moving on to pastures new? Most of us at some time or another I bet!Well folks, if Mohamed won't come to the mountain then the mountain will just have to come to Mohamed. Ever thought about working on a cruise
Case Study on Management by Fact
The companies I worked with have comprehensive sets performance indicators such as Investment and Financial indicators, key market indicators. To some, key operation indicators are included. Many still lack appropriate indicators for overall business process, operation issues, Human Resource, and other support processes.
Since indicators or data are not available for many areas, decision making are base
The following are five career advice secrets for being the perfect, motivated employee that everyone wants on their team, putting your career on the fast track, and creating great relationship with management:1. Be Enthusiastic Be known as an employee who has a great attitude and is enthusiastic about his/her job and work. Enthusiasm is contagious and spreads quickly in the workplace. Just the opposite, constantly whining and complaining deplete valuable resources of energy in the workplace. Think of people you know at work and ask the following questions:* Who energizes me at work? Who has a can do attitude?
To recap, below are the Eleven Core Values and Concepts of Baldrige Criteria:-
- Visionary Leadership
- Customer-Driven Excellence
- Organizational and Personal Learning
- Valuing Employees and Partners
- Agility
- Focus on the Future
- Managing for Innovation
- Management by Fact
- Public Responsibility and Citizenship
- Focus on Results and Creating Value
- Systems Perspective
Articulated Managing by Fact
Organizations rely on measurement and analysis data to view their performance for decision making. Appropriate measure and analysis should derived from business strategies. It should provide an insight about data and information about business processes, operation processes, customer and market data, competitor or other form of comparative data, Financial performance, benchmark data etc.
For the purpose of improvement or trouble shooting, data should be broken down into various level meaningful for decision making. Such data should include market segmentation, market share by region, loss of accounts, new market entry, product profiles, Cost of production, reject rate, time to market etc. Appropriate tools for analysis should be used to provide different set of scenarios for comparison.
Performance indicator for comparison should be taken from best practices, better competitors, Customer preference, Voice of customer etc. And these should be evaluated and used for target setting for improvement initiatives.
Case Study on Management by Fact
The companies I worked with have comprehensive sets performance indicators such as Investment and Financial indicators, key market indicators. To some, key operation indicators are included. Many still lack appropriate indicators for overall business process, operation issues, Human Resource, and other support processes.
Since indicators or data are not available for many areas, decision making are based
Over the years I have discovered that many organizations have a variety of policies, products, services, positions, techniques and even people that are what I refer to as 'sacred cows'. In other words - don't mess with them. The people are protected because of their relationship to or with a certain manager or founder or because of their longevity. Many policies or products/services are the creation and of a long-time manager or department and are untouchable.I have not yet worked with or seen an organization that didn't have some sacred cows that need to be re-visited, eliminated or re-designed. I'll bet if you look closely you can
Articulated Managing by Fact
Organizations rely on measurement and analysis data to view their performance for decision making. Appropriate measure and analysis should derived from business strategies. It should provide an insight about data and information about business processes, operation processes, customer and market data, competitor or other form of comparative data, Financial performance, benchmark data etc.
For the purpose of improvement or trouble shooting, data should be broken down into various level meaningful for decision making. Such data should include market segmentation, market share by region, loss of accounts, new market entry, product profiles, Cost of production, reject rate, time to market etc. Appropriate tools for analysis should be used to provide different set of scenarios for comparison.
Performance indicator for comparison should be taken from best practices, better competitors, Customer preference, Voice of customer etc. And these should be evaluated and used for target setting for improvement initiatives.
Case Study on Management by Fact
The companies I worked with have comprehensive sets performance indicators such as Investment and Financial indicators, key market indicators. To some, key operation indicators are included. Many still lack appropriate indicators for overall business process, operation issues, Human Resource, and other support processes.
Since indicators or data are not available for many areas, decision making are base
One of the biggest challenges female executives and senior managers will face is returning to work after a break to learn the new role of being a parent. You are just about there and have learnt the art of multi tasking at a level you had never thought was possible when a letter drops through the letter box asking when you are coming back to work. This may be something that horrifies you or delights you and one thing is sure you will have challenges ahead. Some of these challenges will be expected, for example arranging good child care or dealing with the emotional side of leaving baby while you go to work. Others may not be expected for ex
For the purpose of improvement or trouble shooting, data should be broken down into various level meaningful for decision making. Such data should include market segmentation, market share by region, loss of accounts, new market entry, product profiles, Cost of production, reject rate, time to market etc. Appropriate tools for analysis should be used to provide different set of scenarios for comparison.
Performance indicator for comparison should be taken from best practices, better competitors, Customer preference, Voice of customer etc. And these should be evaluated and used for target setting for improvement initiatives.
Case Study on Management by Fact
The companies I worked with have comprehensive sets performance indicators such as Investment and Financial indicators, key market indicators. To some, key operation indicators are included. Many still lack appropriate indicators for overall business process, operation issues, Human Resource, and other support processes.
Since indicators or data are not available for many areas, decision making are base
Before you consider your next job change or even career change, it's crucial that you look at the kind of lifestyle you want today and in the future. As you determine the course of your career path, you’ll discover that other facets of your life will enter into the picture as well—where you life, how you spend your money, how you spend your free time. This career-planning time is also time to think about life planning. When I meet with my clients for the first time, before I ask them what they want to do, I ask them what kind of life they want to live.Even in carefree Hawaii, there’s an expression – Pau Hana—meaning “after work,” Until
Performance indicator for comparison should be taken from best practices, better competitors, Customer preference, Voice of customer etc. And these should be evaluated and used for target setting for improvement initiatives.
Case Study on Management by Fact
The companies I worked with have comprehensive sets performance indicators such as Investment and Financial indicators, key market indicators. To some, key operation indicators are included. Many still lack appropriate indicators for overall business process, operation issues, Human Resource, and other support processes.
Since indicators or data are not available for many areas, decision making are base
Take command of your career and don’t rely on others to manage it for you.The Internet has made it very easy for job searchers to rely on other people to manage their careers, usually with limited results.Here are some suggestions to ensure you take command of your career:1. Don’t rely on other people to run your job search for you.A recruiter doesn’t work for you, they work for any client company that pays them to find staff. A recruiter isn’t paid to get you a job, they are paid to find someone to take a job that their client has available.Similarly, while it’s good to get advice from trusted
Case Study on Management by Fact
The companies I worked with have comprehensive sets performance indicators such as Investment and Financial indicators, key market indicators. To some, key operation indicators are included. Many still lack appropriate indicators for overall business process, operation issues, Human Resource, and other support processes.
Since indicators or data are not available for many areas, decision making are based on past experience and judgment. Due to lack of accuracy, some decisions are not favorable hence resulted in changes to the decisions. If data are available, time spend to collect them became a burden due to lack of infrastructure to support it etc. lack of the use in computerized data capturing system. In many cases, manual data collection into log sheet is widely practices in many companies. As data collation is done manually, its accuracy is way done the drain.
Opportunity for Improvement
There is saying: “You cannot measure, you cannot manage”. I fully subscribed to this statement. Organization should serious look into selecting a comprehensive set of indicators and data that is needed to use for decision making or day to day operation. Data collection should be made easy and accurate that calls for a different way of data collection. As much as possible, it should be human dependant to reduce error.
Once data is made available, data analysis should be performed to ensure data accuracy, relevance. Analysis of these data should be performed to provide difference scenarios. Where possible, data should be tested for its accuracy and value-add. Analyzed data should be reviewed at various level of the management hierarchy. Use if Information Technology for data sharing and updating should be explored. Meanwhile, employee should be trained in data base software such as Ms. Excel to ease the compilation and analysis of data
In summary, having understood the Management by Fact in Values and Concepts of Malcolm Baldrige, it should be taken as a strategic issue rather than operational. Leaders might benchmark their CEO of Baldrige Winners on their TQM successes in this value. My next article will articulate the next Core Values and Concepts in Public Responsibility and Citizenship
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