d up innocently. "I'm taking notes, darling. When this is over you won't remember a thing you said and you'll ask me and I won't remember either. Remember what the Chinese say, 'the palest ink is stronger than the strongest memory.'"

"So what did you write down?"

"Touch base a lot. Why do you think that worked?"

When John was promoted to his first management job, his boss gave him a book about twelve traits a leader must have. His father gave him a different book about the characteristics of great leaders. His sister sent him an article about the new leadership. And his brother-in-law sent him a different article on the same subject, but with different advice.

When John's wife, Susan, walked into the den that night, she found him grimly staring into space. The books and articles were scattered around him.

"I can't make sense of this," he groused, "One book is telling me that good bosses have integrity and values. The other one says that great leaders have vision. One article says that command and control is dead and I should let people control things but the other one talks about using technology to monitor behavior. I liked it better before I was promoted. Then, I knew what to do."

"Maybe that's the answer," offered Susan, "You've said you want to be a boss like Karen, the woman you worked for in your first job in marketing. What did she do?"

"Gosh," John paused and thought. "To start with, she was always touching base with us. Even when I was on the road, she was checking in to see how I was doing and if I needed anything and if I understood what she wanted. What are you doing?"

Susan looked up innocently. "I'm taking notes, darling. When this is over you won't remember a thing you said and you'll ask me and I won't remember either. Remember what the Chinese say, 'the palest ink is stronger than the strongest memory.'"

"So what did you write down?"

"Touch base a lot. Why do you think that worked?"

ith different advice.

When John's wife, Susan, walked into the den that night, she found him grimly staring into space. The books and articles were scattered around him.

"I can't make sense of this," he groused, "One book is telling me that good bosses have integrity and values. The other one says that great leaders have vision. One article says that command and control is dead and I should let people control things but the other one talks about using technology to monitor behavior. I liked it better before I was promoted. Then, I knew what to do."

"Maybe that's the answer," offered Susan, "You've said you want to be a boss like Karen, the woman you worked for in your first job in marketing. What did she do?"

"Gosh," John paused and thought. "To start with, she was always touching base with us. Even when I was on the road, she was checking in to see how I was doing and if I needed anything and if I understood what she wanted. What are you doing?"

Susan looked up innocently. "I'm taking notes, darling. When this is over you won't remember a thing you said and you'll ask me and I won't remember either. Remember what the Chinese say, 'the palest ink is stronger than the strongest memory.'"

"So what did you write down?"

"Touch base a lot. Why do you think that worked?"

vision. One article says that command and control is dead and I should let people control things but the other one talks about using technology to monitor behavior. I liked it better before I was promoted. Then, I knew what to do."

"Maybe that's the answer," offered Susan, "You've said you want to be a boss like Karen, the woman you worked for in your first job in marketing. What did she do?"

"Gosh," John paused and thought. "To start with, she was always touching base with us. Even when I was on the road, she was checking in to see how I was doing and if I needed anything and if I understood what she wanted. What are you doing?"

Susan looked up innocently. "I'm taking notes, darling. When this is over you won't remember a thing you said and you'll ask me and I won't remember either. Remember what the Chinese say, 'the palest ink is stronger than the strongest memory.'"

"So what did you write down?"

"Touch base a lot. Why do you think that worked?"

an you worked for in your first job in marketing. What did she do?"

"Gosh," John paused and thought. "To start with, she was always touching base with us. Even when I was on the road, she was checking in to see how I was doing and if I needed anything and if I understood what she wanted. What are you doing?"

Susan looked up innocently. "I'm taking notes, darling. When this is over you won't remember a thing you said and you'll ask me and I won't remember either. Remember what the Chinese say, 'the palest ink is stronger than the strongest memory.'"

"So what did you write down?"

"Touch base a lot. Why do you think that worked?"

d up innocently. "I'm taking notes, darling. When this is over you won't remember a thing you said and you'll ask me and I won't remember either. Remember what the Chinese say, 'the palest ink is stronger than the strongest memory.'"

"So what did you write down?"

"Touch base a lot. Why do you think that worked?"

John leaned back and stared at the ceiling. "Well, every time we connected I think we learned about each other. I could make sure I understood what she wanted. She asked about a lot of things. As I think about it, though, the conversations were different in the beginning."

"How so?"

"When I was new, there was a lot more instruction. She told me what to do and how to do it. Later we discussed things. And during the end of the time I worked for her, she'd just assign things to me. I never thought about that till just now. It was a gradual thing."

"What else?"

"You always knew what Karen wanted."

Susan broke in, "That's nothing special. I know what my boss wants, even though he never tells us."

"I think that's different." John was leaning forward now, gesturing with his hands. "Karen made a point of telling us, as a group and one at a time. We didn't have to guess. It was all out in the open."

"When I started working for her she sat me down laid out her expectations. There were her 'Three Rules' that we were never supposed to break. We joked a lot about them, but we all knew the rules and we followed them. She also told me how she liked to be briefed and how often. She gave me guidelines about how to know when I could make a decision on my own and when I should check in wi