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    Customer Service In Retail Stores-Are Your Customers Afraid To Do Business With You?
    Obstacles to buyingCustomers can be reluctant to do business with you for various reasons: fear of the unknown or of being cheated, concern about other people’s approval, and uncertainty about your competence as a sales professional. If you are aware of their concerns, then you can react accordingly to reassure them.Fear of the unknownThe first uncertainty new customers experience is the fear of doing business with an unknown company. They wonder who the company is exactly, whether its sales personnel is competent and honest, without being pushy, and whether its merchandise is of good quality. They have so many reasons to hesitate before even entering the store.Need for approvalCustomers are also concerned about meeting with disapproval because of their purchases. Imagine a female customer, for example, who comes into your health-food store complaining of fatigue and low energy levels. After consulting with you, she buys $100 worth of naturopathic remedies. Satisfied with her purchases,
    vancements in today’s global marketplace. What mattered in the past is not important now, including individual employees, whole departments, and entire processes. The new entrepreneur needs to control their own destiny, and will not place their fate in the hands of others. They will not risk Mr. Dithers handing them a pink slip. They believe that assessable risk is required to earn financial freedom. They also understand that the proper equation to assess risk includes both current profitability plus long-term asset creation.

    Of course, there must also be emotional attachment to the business at hand in order to optimize value. If the plan is to grow the business to maximize value, and there is emotional commitment to that plan, the results can be dramatic. How important is emotional attachment? I’ve stayed in hundreds and hundreds of hotels, and yet I’ve never seen anyone clean the toilet in their room. There’s simply no emotional attachment to the asset. I’ve never seen anyone wash their rental car either. Nurturing, prodding, improving, adjusting, and building, all take commitment in or

    10 Secrets for Women Leaders to Increase Visibility and Credibility
    Being a leader must be one of the most rewarding careers you can ever do.  Not only is the work interesting and challenging, but you are impacting the direction of many people and the direction of your company.  You are able to see that you are making a difference in something very big. In this report, you will learn key areas for women leaders to be aware of in order to achieve success inside organizations.  This condensed report provides general trends identified from research of women and men in the workplace.  As with any general trend, there are exceptions.  You may not align with some of the information provide, and you are invited to read with a curious mind to see what new ideas you might explore in your own development process. Secret #1 -- Build networks internally and externally This is important for both men and women.  This is one area that is a derailer for many mid-level management individuals who don’t take this seriously.  It is important to build networks internally to develop allies and externally to incre
    At an International Franchising Symposium in London, Peter Holt made the bold statement to his audience of Franchisors that they needed to understand that their business would fail, and in fact all businesses are bound for failure. Needless to say, there were a few shocked faces in the crowd. He was making the point that it really is just a matter of the number of calendar flips before time strangles any business. It’s a hard point to argue when you think that the Neanderthal Fortune 100 included Barney’s Dinosaur Obedience School. Not a lot of money in that these days.

    Evolutionary change would seem to indicate that we should all prepare for failure. Of course, if we do an extremely good job, perhaps our grandchildren’s grandchildren have the problem, and we can rest easy in the hammock for now. In a much more practical view of the calendars we get to flip ourselves, we should think about creating a successful Franchise business, maximizing the value, and realizing the optimum return with an appropriate exit strategy.

    The folly often lies in not considering this part of the equation at the very time that you are considering entry into the Franchise in the first place. That’s exactly the time when you need to give significant consideration to the value of the asset that can be created. Ongoing profitability, cashflow, and emotional fulfillment, are all important criteria in the process of making an informed business decision about becoming a Franchisee. But then so is the growth of the asset value you create, along with the ease of realizing that value at the time you intend to exit.

    Snagglepuss always knew it was ‘exit, stage left’, but that is not always so clear in the operation of a Franchised business. What is clear is that some dedicated thought needs to be applied at the time of entry so that appropriate strategic planning is put in play. Let’s consider a simple example to illustrate the importance of this consideration where you can increase the value of the business by $200,000 in five years, and there is a ready and willing market for the business at the end of that time. A straight-line application of the value increase, without considering the time value of money, would indicate that the real average annual earnings would be $40,000 over and above the net income of the business.

    That should tell you that a business that earns $80,000 per year in profit might actually be a better investment than a business that makes $100,000 per year, if the latter has significantly less realizable value at the time of exit. If the plan is succession to family members, then again, the value of the asset to be transferred is of paramount importance, and not just the annual income.

    Of course the timing of exit or liquidation will carry significant weight, and it’s not always in our control. Gilligan’s partnership share of Skipper’s Cruise Lines would have been much more valuable before he met Thurston and Lovey. That would indicate that we shouldn’t put the hen’s product all in one wicker carry case. The consideration should include both ongoing profitability, as well as ultimate asset value at the planned time of exit.

    The value of planning can’t be overstated. The Allies didn’t just decide to go for a boat ride across the English Channel to Normandy one sunny afternoon. The Miami Dolphins didn’t win three Super Bowls in a row in the 1970’s because they won the coin toss. They even withstood the infamous Garo Ypremian foibles, because their plan was tight and well executed.

    It certainly makes sense that a tight, and well executed, business plan would include both the profitability of the venture, and also the ultimate cash value at the end of the rainbow. The Franchisor should be able to provide you with pertinent information about asset growth, and the factors that will affect transition. If they are unwilling to discuss the matter, the solution is simple – run!

    All good Franchisors should be looking for Franchisees that wish to maximize the value of their business with a well laid out plan. That will only enhance the value of the Franchise system as a whole, which increases value for each individual stakeholder. For the Franchisee, it really should be a significant attraction to become involved in the business in the first place.

    The 21st century businessperson is the spawn of corporate hijinks and technological advancements in today’s global marketplace. What mattered in the past is not important now, including individual employees, whole departments, and entire processes. The new entrepreneur needs to control their own destiny, and will not place their fate in the hands of others. They will not risk Mr. Dithers handing them a pink slip. They believe that assessable risk is required to earn financial freedom. They also understand that the proper equation to assess risk includes both current profitability plus long-term asset creation.

    Of course, there must also be emotional attachment to the business at hand in order to optimize value. If the plan is to grow the business to maximize value, and there is emotional commitment to that plan, the results can be dramatic. How important is emotional attachment? I’ve stayed in hundreds and hundreds of hotels, and yet I’ve never seen anyone clean the toilet in their room. There’s simply no emotional attachment to the asset. I’ve never seen anyone wash their rental car either. Nurturing, prodding, improving, adjusting, and building, all take commitment in ord

    Online Recruitment - State-Of-The-Art Job Search Strategies
    History of Job Search Online recruitment started almost the same time in the USA and in England in the early 90’s with providers like Monster.com in the USA, Jobserve.com in the UK and Allstarjobs.ca (started in 1997). A job bank at that time merely had a few thousand of open job positions and the chance of putting employers in touch with jobseekers was quite remote.Since those early days, we have seen an explosion of job search sites and the technology has improved a lot for the benefit of both, recruiters and jobseekers. Nowadays, typing “Job Search” in search fields of Google or Yahoo, you get millions of pages dealing with this subject.Now we have a new problem: how not to get lost in this jungle of ultimate Career and Job Search Services (of which many require an inscription fee). What do we really want? Using the Internet in first place has the advantage of speed and the possibility to look in any geographical area for the required job that the candidate is qualified for, or aspires to. With the Internet installed at home
    n at the very time that you are considering entry into the Franchise in the first place. That’s exactly the time when you need to give significant consideration to the value of the asset that can be created. Ongoing profitability, cashflow, and emotional fulfillment, are all important criteria in the process of making an informed business decision about becoming a Franchisee. But then so is the growth of the asset value you create, along with the ease of realizing that value at the time you intend to exit.

    Snagglepuss always knew it was ‘exit, stage left’, but that is not always so clear in the operation of a Franchised business. What is clear is that some dedicated thought needs to be applied at the time of entry so that appropriate strategic planning is put in play. Let’s consider a simple example to illustrate the importance of this consideration where you can increase the value of the business by $200,000 in five years, and there is a ready and willing market for the business at the end of that time. A straight-line application of the value increase, without considering the time value of money, would indicate that the real average annual earnings would be $40,000 over and above the net income of the business.

    That should tell you that a business that earns $80,000 per year in profit might actually be a better investment than a business that makes $100,000 per year, if the latter has significantly less realizable value at the time of exit. If the plan is succession to family members, then again, the value of the asset to be transferred is of paramount importance, and not just the annual income.

    Of course the timing of exit or liquidation will carry significant weight, and it’s not always in our control. Gilligan’s partnership share of Skipper’s Cruise Lines would have been much more valuable before he met Thurston and Lovey. That would indicate that we shouldn’t put the hen’s product all in one wicker carry case. The consideration should include both ongoing profitability, as well as ultimate asset value at the planned time of exit.

    The value of planning can’t be overstated. The Allies didn’t just decide to go for a boat ride across the English Channel to Normandy one sunny afternoon. The Miami Dolphins didn’t win three Super Bowls in a row in the 1970’s because they won the coin toss. They even withstood the infamous Garo Ypremian foibles, because their plan was tight and well executed.

    It certainly makes sense that a tight, and well executed, business plan would include both the profitability of the venture, and also the ultimate cash value at the end of the rainbow. The Franchisor should be able to provide you with pertinent information about asset growth, and the factors that will affect transition. If they are unwilling to discuss the matter, the solution is simple – run!

    All good Franchisors should be looking for Franchisees that wish to maximize the value of their business with a well laid out plan. That will only enhance the value of the Franchise system as a whole, which increases value for each individual stakeholder. For the Franchisee, it really should be a significant attraction to become involved in the business in the first place.

    The 21st century businessperson is the spawn of corporate hijinks and technological advancements in today’s global marketplace. What mattered in the past is not important now, including individual employees, whole departments, and entire processes. The new entrepreneur needs to control their own destiny, and will not place their fate in the hands of others. They will not risk Mr. Dithers handing them a pink slip. They believe that assessable risk is required to earn financial freedom. They also understand that the proper equation to assess risk includes both current profitability plus long-term asset creation.

    Of course, there must also be emotional attachment to the business at hand in order to optimize value. If the plan is to grow the business to maximize value, and there is emotional commitment to that plan, the results can be dramatic. How important is emotional attachment? I’ve stayed in hundreds and hundreds of hotels, and yet I’ve never seen anyone clean the toilet in their room. There’s simply no emotional attachment to the asset. I’ve never seen anyone wash their rental car either. Nurturing, prodding, improving, adjusting, and building, all take commitment in or

    Managing Your Business When One Client Takes Alot of Your Time
    How often has your schedule been thrown out of whack because of a client’s needs?I try to live by the 80/20 rule: working from my home office 80% of the time and working onsite with clients 20% of the time. But, the past week has been the exact opposite.I had a demanding onsite project. I had to drive halfway across town and give up my weekend to help my client meet their deadline. Yeah, I know. It’s time to get me some cheese to go with my whine.You could think of this as “drowning in success”. It’s an interesting image. You’re surrounded by good fortune – your clients need you, you’re doing rewarding work, and, of course, you’re getting paid. But, at the same time, you feel like you’re drowning. You’re so focused on how you’re going to get through this stretch that it’s easy to lose sight of your larger business goals.When this happens, I have to put my situation in perspective. The following are 4 steps that help me to see the bigger picture.1. Discuss your upcoming schedule with your business partner(s) and/or family members. You may h
    of money, would indicate that the real average annual earnings would be $40,000 over and above the net income of the business.

    That should tell you that a business that earns $80,000 per year in profit might actually be a better investment than a business that makes $100,000 per year, if the latter has significantly less realizable value at the time of exit. If the plan is succession to family members, then again, the value of the asset to be transferred is of paramount importance, and not just the annual income.

    Of course the timing of exit or liquidation will carry significant weight, and it’s not always in our control. Gilligan’s partnership share of Skipper’s Cruise Lines would have been much more valuable before he met Thurston and Lovey. That would indicate that we shouldn’t put the hen’s product all in one wicker carry case. The consideration should include both ongoing profitability, as well as ultimate asset value at the planned time of exit.

    The value of planning can’t be overstated. The Allies didn’t just decide to go for a boat ride across the English Channel to Normandy one sunny afternoon. The Miami Dolphins didn’t win three Super Bowls in a row in the 1970’s because they won the coin toss. They even withstood the infamous Garo Ypremian foibles, because their plan was tight and well executed.

    It certainly makes sense that a tight, and well executed, business plan would include both the profitability of the venture, and also the ultimate cash value at the end of the rainbow. The Franchisor should be able to provide you with pertinent information about asset growth, and the factors that will affect transition. If they are unwilling to discuss the matter, the solution is simple – run!

    All good Franchisors should be looking for Franchisees that wish to maximize the value of their business with a well laid out plan. That will only enhance the value of the Franchise system as a whole, which increases value for each individual stakeholder. For the Franchisee, it really should be a significant attraction to become involved in the business in the first place.

    The 21st century businessperson is the spawn of corporate hijinks and technological advancements in today’s global marketplace. What mattered in the past is not important now, including individual employees, whole departments, and entire processes. The new entrepreneur needs to control their own destiny, and will not place their fate in the hands of others. They will not risk Mr. Dithers handing them a pink slip. They believe that assessable risk is required to earn financial freedom. They also understand that the proper equation to assess risk includes both current profitability plus long-term asset creation.

    Of course, there must also be emotional attachment to the business at hand in order to optimize value. If the plan is to grow the business to maximize value, and there is emotional commitment to that plan, the results can be dramatic. How important is emotional attachment? I’ve stayed in hundreds and hundreds of hotels, and yet I’ve never seen anyone clean the toilet in their room. There’s simply no emotional attachment to the asset. I’ve never seen anyone wash their rental car either. Nurturing, prodding, improving, adjusting, and building, all take commitment in or

    Declining A Job Offer: Reasons For Rejecting A Job Offer
    Declining a job offer is something you might consider during your career.Sometimes, a job offer doesn’t look as good as you’d hoped, sometimes things change in your situation that make the potential job less desirable, maybe it’s something else.Here are some common reasons for turning down a job offer that you’ve received: Inadequate compensation, benefits, vacation, bonus, stock options, etc. A disagreement over job title and/or job responsibilities A change of heart either regarding your current employer or the potential new employer A gut feeling that “something just isn’t right” with the new employer You receive another job offer that you prefer to this one. A change in your personal situation that just makes the new job less attractive or impossible to accept. The thing to remember when turning down a job offer is that you will most likely burn your bridges with the particular company you are rejecting.No hiring manager likes to have people dec
    rmandy one sunny afternoon. The Miami Dolphins didn’t win three Super Bowls in a row in the 1970’s because they won the coin toss. They even withstood the infamous Garo Ypremian foibles, because their plan was tight and well executed.

    It certainly makes sense that a tight, and well executed, business plan would include both the profitability of the venture, and also the ultimate cash value at the end of the rainbow. The Franchisor should be able to provide you with pertinent information about asset growth, and the factors that will affect transition. If they are unwilling to discuss the matter, the solution is simple – run!

    All good Franchisors should be looking for Franchisees that wish to maximize the value of their business with a well laid out plan. That will only enhance the value of the Franchise system as a whole, which increases value for each individual stakeholder. For the Franchisee, it really should be a significant attraction to become involved in the business in the first place.

    The 21st century businessperson is the spawn of corporate hijinks and technological advancements in today’s global marketplace. What mattered in the past is not important now, including individual employees, whole departments, and entire processes. The new entrepreneur needs to control their own destiny, and will not place their fate in the hands of others. They will not risk Mr. Dithers handing them a pink slip. They believe that assessable risk is required to earn financial freedom. They also understand that the proper equation to assess risk includes both current profitability plus long-term asset creation.

    Of course, there must also be emotional attachment to the business at hand in order to optimize value. If the plan is to grow the business to maximize value, and there is emotional commitment to that plan, the results can be dramatic. How important is emotional attachment? I’ve stayed in hundreds and hundreds of hotels, and yet I’ve never seen anyone clean the toilet in their room. There’s simply no emotional attachment to the asset. I’ve never seen anyone wash their rental car either. Nurturing, prodding, improving, adjusting, and building, all take commitment in or

    Choosing a Job for the Long Haul
    Early in a worker's career, he or she normally moves among jobs fairly regularly, picking up new experience and technologies and figuring out what she enjoys doing. Think of this as the "dating" stage, when every job brings exciting new possibilities and challenges and it's always worth looking to see what's over the next hill.But in the middle of her career, the job-hopping becomes wearing and she wants to settle down into a job where she can develop a long, deep relationship and make a significant contribution to the company. To continue the metaphor, she's ready to move from dating to marriage (or at least a long-term relationship). And at this point, some programmers get confused and a little scared. Lately I've been coaching several workers and managers in this phase - they're not worried so much about getting another job, but they don't know how to pick one they can stay with and grow in for a decade or more. The usual question is something like this:"I've outgrown this job and I'm ready to move on, but I really want a job that will make me happy for a l
    vancements in today’s global marketplace. What mattered in the past is not important now, including individual employees, whole departments, and entire processes. The new entrepreneur needs to control their own destiny, and will not place their fate in the hands of others. They will not risk Mr. Dithers handing them a pink slip. They believe that assessable risk is required to earn financial freedom. They also understand that the proper equation to assess risk includes both current profitability plus long-term asset creation.

    Of course, there must also be emotional attachment to the business at hand in order to optimize value. If the plan is to grow the business to maximize value, and there is emotional commitment to that plan, the results can be dramatic. How important is emotional attachment? I’ve stayed in hundreds and hundreds of hotels, and yet I’ve never seen anyone clean the toilet in their room. There’s simply no emotional attachment to the asset. I’ve never seen anyone wash their rental car either. Nurturing, prodding, improving, adjusting, and building, all take commitment in order to be the creator of the ultimate value.

    Like a baboon picking fleas, each business opportunity has to be examined carefully. The asset value of some service-based businesses will often hold value, and in fact increase in redeemable value as each new client is added to the business. The exit strategy of a retail location should include an assessment of the initial investment required, real estate values, competition, and demographic factors. The history of increases in Franchise Fees should also be considered to predict future minimum transfer value.

    I experienced a good case in point about Franchise Fees. In 1972, a good friend and I decided that March break was best spent at Daytona Beach, as all good first-year college students conclude. We found this new restaurant there that had line-ups around the block - literally. It was called McDonalds. When we returned to campus, we went to the library to do some research because we were told that McDonalds might entertain building one more restaurant for the right person. The cost at the time was $25,000. If we could have figured out how to raise the money, we would have become partners in a McDonalds Franchise, and my bet is we would have at least doubled our money.

    Portability of transfer, able & willing marketplace, skills & training required for entry into the business, and predicted brand value at the time of anticipated transfer are all part of the equation. Flexibility of the Franchisor to address new market opportunities will create new markets for the Franchise. In addition, expansion plans of the Franchisor need consideration. Static doesn’t cut it. A plan to continue to bring in new and vibrant Franchisees well into the future will increase brand value, and nurture the market for the product or service of the Franchise system.

    O.K., I didn’t say it would be easy to assess. There’s a lot to think about. What I am saying is that it would be foolish to avoid the issue. The timing of exit may be 10 years down the road, or 15, or even 25, but at the very least, it should be considered as a part of a long-term strategic plan. Daniel Hudson Burnham said “Make no little plans; they have no magic to stir men’s blood.” So plan. Plan to profit. Plan to nurture and build. And plan to exit.

    The factors listed above must be assessed and ranked in order of importance before understanding the true value of the anticipated business venture. The maintenance and growth of asset value, as well as portability on transfer will ultimately determine the real return on investment.

    Even though Barney was on the bleeding edge when he invented the dinosaur biscuit to reinforce good behavior, his target market ultimately went with the cats and dogs option. Of course, there wasn’t a big market for VoIP and Blogs in that digitally deprived age, when zeros and ones referred to the near death experiences of that particular day. Oh yeah, and it wasn’t that long ago, when McDonald was an old farmer.

    The real message is that Barney should have had a plan to find a buyer before Rin Tin Tin and Sylvester showed up on his neighbor’s doorstep.

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