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Member You - Working Class vs Entrepreneur: 4 Ways Your Friends, Family and Neighbors Don't Understand You
Bad Customer Service does not happen overnight. It is a combination of several controllable and predictable circumstances involving policies, procedures, training, management and personnel.Bad Customer Service is not from bad customers, poorly made product, high prices, poor location, voodoo or moon phases. (I have personally blamed angry customers on the phases of the moon, have you?)Let’s take a moment and examine the items that influence Customer Service.Policies have a major influence in how you are allowed to treat your organizations Customers. I have worked in and consulted with organizations that have written policies regarding everything from starting time to break time to quitting time and everything thing in between, including greeting techniques, phone manners, dress code, computer use and what time
Some continue on to further education as the market demands but pretty much stay within the above description no matter what work, education or skill level they may fall in. These people do have worries however. The single most worry, at any level, even you
Document shredding. Document Shredder. Paper Protection. You must have frequently heard such terms thrown about on the subject of document security and destruction and you are wondering just what the big deal is anyway about paper shredding. You have never done it before and you don’t see why you should either. Paper shredders and their ilk, shredding methods like centre line document shredding, Carleton document shredding and others are just an unnecessary expense. Or so you think. Well, think again!In an era that’s becoming increasingly marked by a proliferation of information, the competitive advantages that an individual or a business entity enjoys today could so easily vanish tomorrow should this information be lax in being protected, i.e. no document protection either real or virtual. Each day newspapers are abound wit
Many of my clients, business associates and friends run their own businesses. Some of them work from home, as I do. We all have something in common. As we continue and prosper as entrepreneurs we are continually getting more distant between our friends, family and neighbors that have jobs. Don’t know what I mean? Let me explain.
Most of the population of any country is what we call in America, “working class”. Which I’m further defining as “working for someone”. In America, those with university degrees, even Master’s degree and some business experience are considered “working class”. People get this confused with “middle-class” which refers to an income level not occupation level. Working class people put in their hours, get their vacation (usually paid), get their sick days (usually paid), get their health insurance and get raises or bonuses almost like clockwork. When they need a job they draft a resume, they send it out, and they interview.
Some continue on to further education as the market demands but pretty much stay within the above description no matter what work, education or skill level they may fall in. These people do have worries however. The single most worry, at any level, even you
Big companies and corporations have lost the human touch. The question is, when will humanity catch on, or like robotic sheep will we do whatever the business shepherds tell us, no matter how bad we are treated? I am talking from firsthand interaction here. Aren’t you tired of having to talk to machines and sit waiting in queues that may not even really exist, while horrible music repeats itself over and over for eternity? How about having to talk to person after person as they try to find someone else who ‘can’ do the task that you need done? What about the machine that tells you to speak into the phone but can never properly interpret what you are saying? Or pushing buttons, how many numbers have you had to push before finally being told that the section you are looking for is vacant? Vacant, how about the humans you do finally g
Many of my clients, business associates and friends run their own businesses. Some of them work from home, as I do. We all have something in common. As we continue and prosper as entrepreneurs we are continually getting more distant between our friends, family and neighbors that have jobs. Don’t know what I mean? Let me explain.
Most of the population of any country is what we call in America, “working class”. Which I’m further defining as “working for someone”. In America, those with university degrees, even Master’s degree and some business experience are considered “working class”. People get this confused with “middle-class” which refers to an income level not occupation level. Working class people put in their hours, get their vacation (usually paid), get their sick days (usually paid), get their health insurance and get raises or bonuses almost like clockwork. When they need a job they draft a resume, they send it out, and they interview.
Some continue on to further education as the market demands but pretty much stay within the above description no matter what work, education or skill level they may fall in. These people do have worries however. The single most worry, at any level, even you
Whether you want a flier or a brochure to publicize your products and services, wish to communicate with other people through a newsletter or in-house magazine or want to publish a magazine as a commercial prospect, printing is the technology that becomes the most essential factor. Commercial printing is a highly technical task and most people, not familiar with the processes, are easily overwhelmed by the many parameters involved. Printing is not just putting words on paper. It involves the choice of text design, images (either photographs or graphics or a combination of both), the quality of paper the final output is produced on as also the packaging in terms of folding, lamination or binding.To ensure that the end product is of the same quality as you had desired, the various stages of the printing process must be underst
Most of the population of any country is what we call in America, “working class”. Which I’m further defining as “working for someone”. In America, those with university degrees, even Master’s degree and some business experience are considered “working class”. People get this confused with “middle-class” which refers to an income level not occupation level. Working class people put in their hours, get their vacation (usually paid), get their sick days (usually paid), get their health insurance and get raises or bonuses almost like clockwork. When they need a job they draft a resume, they send it out, and they interview.
Some continue on to further education as the market demands but pretty much stay within the above description no matter what work, education or skill level they may fall in. These people do have worries however. The single most worry, at any level, even you
What is it that has set the great leaders and entrepreneurs of the world apart from the rest of the world? You know what I’m talking about- the truly remarkable ones that have made their mark on the world. Sam Walton didn’t create the Wal-Mart Empire overnight, and he certainly didn’t do it alone. He had a group of quality employees working for him, a group that both respected and admired Mr. Walton and of his accomplishments. He is a prime example of possessing the right leadership styles and skills to get the job done, and created and kingdom in the process.Of course, success means different things to different people; therefore the personal definition of leadership must also be different. The dictionary lists the word “leadership” as the ability to or the activity of leading. Ronald Reagan, one of the most respected pres
Some continue on to further education as the market demands but pretty much stay within the above description no matter what work, education or skill level they may fall in. These people do have worries however. The single most worry, at any level, even you
This is the third article of a three-part series. I'm illustrating the marketing challenges of PrescottWeddings.com, a small business.If you don't remember anything else about marketing, remember this: Frequency is king.The more often you can get your name in front of your potential and current customers, the more likely you will make a sale.Depending on what study you look at, people need to see your message anywhere from three to 27 times before they act upon it.And, if you want to brand your business, then you need to get it in front of your customers as often as possible.How do you think Ivory Soap, Campbell Soup and Tide all built their brands so deeply into our minds? Through years and years of repeatedly advertising. That's why those brands pop into our head when we th
Some continue on to further education as the market demands but pretty much stay within the above description no matter what work, education or skill level they may fall in. These people do have worries however. The single most worry, at any level, even you “investment bankers that underwrite Billion dollar loans”, will downsizing, market change or just plain company policy get me canned, fired or out on the street?
Let’s just look at 4 ways your family, friends and neighbors that have jobs don’t understand your business as an entrepreneur.
Schedule:
This seems very rudimentary but it is probably the biggest divide you could imagine. As an entrepreneur you are totally separate from the normal 9-5 work schedule. In fact, your neighbors, friends and family may not know it but there are days you work nearly 24 hours. But somehow because you don’t wake up at 5am get ready for a commute put in 8 hours and commute back they think you don’t work. They actually think of you as a spare “driver” or baby sitter. “Well, Ken is home. He could pick so & so up from the airport.” Because I work all day Saturday, Sunday, and actually start work sooner and end later than they do I work double the amount of time they do in a week. I work from home so it seems like I don’t work as much to the neighbors with jobs. In addition, while they are telling me about their weekends in Las Vegas or their holiday trips, I’m at work plugging away. No vacations for me until I earn it. So I leave on holiday
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