Member You - Business

Toss the Corporation Before It Tosses You
The days of 40-hour work weeks with benefit packages and retirement shares are quickly going the way of dinosaurs, phonograph records and VCR’s… and remember 8-track tapes? You see it at Home Depot, libraries, and grocery stores – self checkout lanes, and no help to be found in the aisles when you’re looking for a particular si

the challenge of creating a more loyal client rather than just disappointed that someon

Doing Business In Singapore
The Businessman's Best Bet - Singapore's economic prowess is aptly embodied in its name: the lion city. With an economic infrastructure fit to rival even the best of Europe, Singapore is frequented by a healthy number of business travelers and global investors year-round. Its strategic location, amazing connectivity, grea

Some of the best advice I’ve ever received is that when a client complains it gives you the best opportunity to make a vastly more loyal client. This was a hard concept for me to initially get my head around – because the first step was for me to stop dreading complaints. I had to change my mindset so that if a complaint came in, I was excited by the challenge of creating a more loyal client rather than just disappointed that someone

The Myth of the General Resume
Many professionals believe that their resumes are ignored because they are “missing” critical skills that an employer is seeking, and therefore they should pack every detail into the document. This kind of thinking leads job seekers to use a "general resume" because they don't want to limit themselves to only one job type. the best opportunity to make a vastly more loyal client. This was a hard concept for me to initially get my head around – because the first step was for me to stop dreading complaints. I had to change my mindset so that if a complaint came in, I was excited by the challenge of creating a more loyal client rather than just disappointed that someon

The Cost of Being a Perfectionist or a Workaholic for Attorneys
Are you a perfectionist and/or a workaholic? In today’s world most attorneys and other professionals are working long hours. Doing a good job of course is essential to winning and keeping clients but some people go a bit overboard. Do you attend to the smallest detail yourself, work at your desk through lunch and stay at work

e to initially get my head around – because the first step was for me to stop dreading complaints. I had to change my mindset so that if a complaint came in, I was excited by the challenge of creating a more loyal client rather than just disappointed that someon

Forget About Customer Service & Satisfaction: Pursue Customer VALUE
For the longest time I have been uncomfortable with the various labels we place on our customer facing activities. They are referred to as:Customer ServiceCustomer CareCustomer SupportCustomer Relationship ManagementClient ServicesClient Relations.Most of these titles and designat

omplaints. I had to change my mindset so that if a complaint came in, I was excited by the challenge of creating a more loyal client rather than just disappointed that someon

Why It Is Impossible To Raise Your Standard Of Living Working A Job
Everything in nature has been endowed with what it needs to survive. There is no living thing that isn't inherently equipped with the skills and abilities it needs to secure its continued existence. Whether through instinct, size, camouflage or speed, no gazelle, lion or giraffe has to go to trade school to learn how to survive

the challenge of creating a more loyal client rather than just disappointed that someone was unhappy.

You see, when a client is satisfied – they won’t give you negative feedback, they won’t make complaints, but they also won’t be so inspired by you that they’ll be out there doing your marketing for you by talking you up to everyone they meet.

On the other hand – if a client complains – you’ve got a dissatisfied client rig

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Internal Training - 5 Ideas To Make It Work

In his follow up article Ken O'Brien suggests that internal training can be just as effective and highlights a number of ways in which an organisation can implement it.

Time-Out

When young children misbehave, many parents, teachers and caregivers insist on a time-out. Think how much better your workplace would be if you initiated the same approach. No, not for your boss or coworkers, but for yourself.

Change at the Speed of Light

There is a general belief that getting people to change their behaviour is difficult and takes a long time. I can understand this belief when there are so many examples of this being the case. Yet I am aware that we like to defend our beliefs and look for evidence to support them. We know that whatever we believe we will seek to make true. TV debating programmes are based upon this principle and it’s what causes so many arguments between people and groups. So what stops people from changing quickly and easily? Is it their deep in-grained habits, or their beliefs? Or perhaps a mix of the two?

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