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Member You - How To Write A Better Resume
Customer Service Warning-What to Watch For: Indications We Have a Customer Service Problem Education
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ReferencesDo you frequently hear that customers are unhappy about something, and sometimes they are downright frustrated.Yet, what you hear from your employees is, “Stupid customers! They just don’t understand how to use the product”?As the owner, or manager, what has been your response? Has it been to back up your employees, or do you go find out what the customer is really saying?WARNING: you’ve been given an indicator of what is going on in the organization. The customers aren’t getting what they thought they paid for, and the employees are actually blocking access to what the customer wants.Let’s look at it from the customer’s view: You’ve just bought a new XYZ that is critical to your business operation. You get it back to the office, and can’t make it work as advertised. You call customer support, with hope that it is just something that can be quickly fixed. After waitin THE COMBINATION RESUME - A combination resume is what it sounds like: a combination of the chronological and functional formats. It tends to be slightly more useful than the functional resume, as that format sometimes makes an employer suspicious that you’re hiding something (such as a lack of experience). The combination resume is comprised of: Qualifications summary Education (especially if it’s a particularly strong area for you) Employment history (in reverse order as the chronological resume) Optional section MLM Leads – How To Generate Hot Leads For Your MLM Business Opportunity To most people, hearing the word “resume” induces panic attacks and beads of sweat across the forehead.Everyday network marketers are desperately searching for new sources to buy leads from, but they don’t realize that 99% of the time they get ripped off. Being able to generate your own mlm leads is the key to success. But how do you do it? Well, it’s actually not as complicated as many of you might think. You need three things to successfully start generating mlm leads: lead capture page, website traffic, and expert status.What is a lead capture page?Lead capture page captures your prospect’s name, email address, and possibly phone number. It includes autoresponder system that follows up with your prospect with series of emails prewritten by you. Each email should tell your prospect more about the opportunity, how is the opportunity going to change their life, and how they can join you.Your lead capture page could be enhanced with creatives like audio or video to increa Writing a resume is hard work. You must write your resume correctly; it must be perfect! Any blunders in your resume could cost you the job. The entire resume-writing process can be confusing. We’ve all asked ourselves these questions: “Which information goes in?” “Which stays out?” “How exactly should I format my resume?” If you jumped into a pile of books and articles on how to write the perfect resume, you’d drown in words, sentences and advice that all sound the same. So what in the world will make your resume leap out of the pile and scream out, “Grab me! I am the person you want to hire!” Writing a resume is an art and a science. We need to know a successful formula of words, sentences and phrases to convey our selling points. The following tips are shortcuts to write a stellar resume for whatever sort of job you desire. FORMAT WITH CAUTION Your professional history will strongly dictate your resume format. We must choose one of three basic resume types: chronological, functional or combination. THE CHRONOLOGICAL RESUME - This is the most common type of resume, the one that comes to mind when the word is mentioned. A chronological resume is appropriate if you’ve had steady work experience with little to no breaks, have kept each of your jobs for long periods of time, or have industry-related experience that shows your working toward a specific goal. The Chronological Resume is comprised of: Objective (which we’ll discuss in a few paragraphs) Employment history (starting from your most recent job) Education Optional section (for things such as military experience or any special skills/interests that may pertain to the job at hand) References THE FUNCTIONAL RESUME - A variation of the chronological resume, a functional resume intends to highlight skills found outside of work experience; it’s useful if you’re in the process of changing careers, have little to no work experience or have held several, seemingly unrelated jobs. This sort of resume is comprised of: Qualifications summary (a bulleted list of achievements or interests that qualify you for the job for which you’re applying). Employment history Education Optional section References THE COMBINATION RESUME - A combination resume is what it sounds like: a combination of the chronological and functional formats. It tends to be slightly more useful than the functional resume, as that format sometimes makes an employer suspicious that you’re hiding something (such as a lack of experience). The combination resume is comprised of: Qualifications summary Education (especially if it’s a particularly strong area for you) Employment history (in reverse order as the chronological resume) Optional section R What is Company Fraud and How Do You Stop It? (Part 2 of 2) sound the same. So what in the world will make your resume leap out of the pile and scream out, “Grab me! I am the person you want to hire!”In the first article of this series, I defined fraud, discussed how it can occur in a company, and provided some real-life examples of when and how it has occurred in the corporate world. In this - the second - article, we get down to nuts and bolts; how do you minimize fraud in YOUR company?There are two main steps required to stop fraud in your company: Step 1 - identify your fraud risks; Step 2 - implement corporate expense management software controls to minimize those risks.STEP 1 - Identify Your Fraud RisksIs your company vulnerable to any of the following?Variances between hardcopies and computerized reports; Departure and return airfare on different dates but with no corresponding hotel expenses; Meals on weekends or in non-work locations; Poor descriptions and incomplete documentation such as a missing boarding pa Writing a resume is an art and a science. We need to know a successful formula of words, sentences and phrases to convey our selling points. The following tips are shortcuts to write a stellar resume for whatever sort of job you desire. FORMAT WITH CAUTION Your professional history will strongly dictate your resume format. We must choose one of three basic resume types: chronological, functional or combination. THE CHRONOLOGICAL RESUME - This is the most common type of resume, the one that comes to mind when the word is mentioned. A chronological resume is appropriate if you’ve had steady work experience with little to no breaks, have kept each of your jobs for long periods of time, or have industry-related experience that shows your working toward a specific goal. The Chronological Resume is comprised of: Objective (which we’ll discuss in a few paragraphs) Employment history (starting from your most recent job) Education Optional section (for things such as military experience or any special skills/interests that may pertain to the job at hand) References THE FUNCTIONAL RESUME - A variation of the chronological resume, a functional resume intends to highlight skills found outside of work experience; it’s useful if you’re in the process of changing careers, have little to no work experience or have held several, seemingly unrelated jobs. This sort of resume is comprised of: Qualifications summary (a bulleted list of achievements or interests that qualify you for the job for which you’re applying). Employment history Education Optional section References THE COMBINATION RESUME - A combination resume is what it sounds like: a combination of the chronological and functional formats. It tends to be slightly more useful than the functional resume, as that format sometimes makes an employer suspicious that you’re hiding something (such as a lack of experience). The combination resume is comprised of: Qualifications summary Education (especially if it’s a particularly strong area for you) Employment history (in reverse order as the chronological resume) Optional section The Attraction Factor - Do you want to Attract the Best Clients? Why do people become attracted to your business? Why is it some days, new client opportunities seem to grow on trees and you ask yourself, what did I do to open these floodgates? Is it just a fad or something that will last for a while? I often think this well will dry up one day; however the flow never seems to slow down.What are some of the factors new clients are attracted to you? I personally believe professionalism in what you do is extremely important; you must be professional in your dealings with your clients. However being professional doesn’t mean you can’t have fun. When you have fun and enjoy what you do, your staff, colleagues and most importantly your clients pick up on and feed off of your excitement for the services you offer. Being professional and fun loving is the most important key to attracting the best clients. It is true, people are not attracted to others who THE CHRONOLOGICAL RESUME - This is the most common type of resume, the one that comes to mind when the word is mentioned. A chronological resume is appropriate if you’ve had steady work experience with little to no breaks, have kept each of your jobs for long periods of time, or have industry-related experience that shows your working toward a specific goal. The Chronological Resume is comprised of: Objective (which we’ll discuss in a few paragraphs) Employment history (starting from your most recent job) Education Optional section (for things such as military experience or any special skills/interests that may pertain to the job at hand) References THE FUNCTIONAL RESUME - A variation of the chronological resume, a functional resume intends to highlight skills found outside of work experience; it’s useful if you’re in the process of changing careers, have little to no work experience or have held several, seemingly unrelated jobs. This sort of resume is comprised of: Qualifications summary (a bulleted list of achievements or interests that qualify you for the job for which you’re applying). Employment history Education Optional section References THE COMBINATION RESUME - A combination resume is what it sounds like: a combination of the chronological and functional formats. It tends to be slightly more useful than the functional resume, as that format sometimes makes an employer suspicious that you’re hiding something (such as a lack of experience). The combination resume is comprised of: Qualifications summary Education (especially if it’s a particularly strong area for you) Employment history (in reverse order as the chronological resume) Optional section Know How to Hold 'Em - Attracting and Keeping Top Performers experience or any special skills/interests
that may pertain to the job at hand)
ReferencesOne of the biggest challenges companies are facing is the attraction and retention of top performers. The World Future Society predicted that the greatest test of durability for companies in the next five years would be the ability to get and keep good people. In some industries such as the homebuilding industry there is a phenomenon of merry-go-round employees where employees jump ship within the industry and companies are recycling employees. In the finance industry the big question to a top performer is "Where did you jump from?"One executive management client had left a specific financial institution because a competitor wooed her. Once there, she wasn't as happy as she thought would be and was wooed back again to the original employer. She did this back and forth thing two more times! This is very common in specific industries as the fight for good people continues. So how do we attrac THE FUNCTIONAL RESUME - A variation of the chronological resume, a functional resume intends to highlight skills found outside of work experience; it’s useful if you’re in the process of changing careers, have little to no work experience or have held several, seemingly unrelated jobs. This sort of resume is comprised of: Qualifications summary (a bulleted list of achievements or interests that qualify you for the job for which you’re applying). Employment history Education Optional section References THE COMBINATION RESUME - A combination resume is what it sounds like: a combination of the chronological and functional formats. It tends to be slightly more useful than the functional resume, as that format sometimes makes an employer suspicious that you’re hiding something (such as a lack of experience). The combination resume is comprised of: Qualifications summary Education (especially if it’s a particularly strong area for you) Employment history (in reverse order as the chronological resume) Optional section Believing the Plan Education
Optional section
ReferencesMary had a delivery service business. Her idea was to market to senior citizens who couldn’t get out every day. She came to me as a SCORE counselor because her business was struggling and she thought she needed marketing help. She had been marketing to seniors for more than a year and was frustrated by her results. She hoped I would have the silver bullet that would change everything.My first question to Mary was had she written a business plan. I wanted to see her marketing plan and forecast of sales. Mary told me she had written one before she started but she said she “just didn’t believe it.” A business counselor had worked on the cash flow section with her but the forecast was much more optimistic than she really believed possible.It always astonishes me that people go into business with a business plan that seems impossible to them. If the business owner doesn’t believe THE COMBINATION RESUME - A combination resume is what it sounds like: a combination of the chronological and functional formats. It tends to be slightly more useful than the functional resume, as that format sometimes makes an employer suspicious that you’re hiding something (such as a lack of experience). The combination resume is comprised of: Qualifications summary Education (especially if it’s a particularly strong area for you) Employment history (in reverse order as the chronological resume) Optional section References RETHINK YOUR OBJECTIVE Many books and articles extol the virtues of an objective; it is, after all, a great way to position yourself within a job and show an employer what you want and how willing you are to get it. A lot of job-seekers have been ditching the objective in favor of a qualifications summary, and employers seem to be responding well. The reason for this is simple: objectives are, by nature, focused heavily on you and not the employer. Your potential employer, while certainly interested in what you want, is far more concerned with your qualifications and what you can do for the company. The idea isn’t all bad, though. It just needs a little tweaking. Instead of an objective, try creating a positioning statement.; it functions on the same way as an objective but puts the focus on you. Take a look at these examples: Objective: To become an associate editor of children’s books at a major publishing house. Positioning Statement: Children’s book editor with 10 years of experience in publishing. These are loose examples, of course, but you get the idea; put the focus on you and the employer will take notice. THE DEVIL IS IN THE DETAIL Be specific about what exactly you’ve done. Your former job responsibilities and achievements are excellent selling points in your resume. Avoid being vague, unless you want your resume to read like everyone else’s. Think about your previous jobs: what exactly did you do and how does that qualify you for a new position? For instance, don’t write that you “assisted the senior editor with a number of editorial duties.” Instead, write “contributed to editorial copy and content editing, cover design and overall concept of several major projects.” Detailing your specific job duties and accomplishments show the employer what you’re capable of and what he or she can expect from you as an employee. SHOW THEM WHAT YOU CAN DO It’s tempting to outline your responsibilities to save some space and not appear overly conceited, but remember -- you’re here to sell to yourself. You have one shot to make an impression. Chances are good that the employer will already know a bit about the duties of your last job (especially if it’s linked to this job), so they need to read about wh
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