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Member You - Customer Service, Italian Style
Raising capital to start a new business may seem like a daunting task, but it need not be overwhelming if you follow a few basic business practices. If you have a viable idea that will net a return for your investors and prepare a compelling business plan the chances are good that you can find investors to join you.If you're thinking abou
The following article relates not only to nurses but also to those aspiring to enter the noble profession of nursing. We hope you will get some insight into this field.Although we have used the female reference for nurses throughout this article ("she", "her"), this is done purely for convenience and in no way reflects the gender status
The Customer Always Comes First: When you patronize a retail store or restaurant in Italy, it is almost always the owner of the business that takes care of you. It’s not that there aren’t other employees; other staff members are usually busy straightening inventory or dealing with deliveries. But dealing with customers is simply too important a task to be delegated.
Product Knowledge Is King: Remember your last retail shopping experience, where you had to ask three different sales people to get an answer to a simple question about a product? Not in Italy. Every salesperson we dealt with was a product expert, whether it was about the kind of material used in a garment, the amount of warmth that various types of glove leather would provide, or how a piece of gold jewelry was
What one thing, if you do it on a regular basis, will have a direct effect on your bottom line? Many business owners find themselves in a cycle of working such long hours, and under such stress, that taking care of themselves is the lowest thing on their list of priorities.Here are 5 reasons why your own health should be
The Customer Always Comes First: When you patronize a retail store or restaurant in Italy, it is almost always the owner of the business that takes care of you. It’s not that there aren’t other employees; other staff members are usually busy straightening inventory or dealing with deliveries. But dealing with customers is simply too important a task to be delegated.
Product Knowledge Is King: Remember your last retail shopping experience, where you had to ask three different sales people to get an answer to a simple question about a product? Not in Italy. Every salesperson we dealt with was a product expert, whether it was about the kind of material used in a garment, the amount of warmth that various types of glove leather would provide, or how a piece of gold jewelry wa
To level the job search playing field women learn to express themselves assertively in their business relationships. This is especially true when they are in the job market.It’s all part of strategizing a successful job campaign in advance of sitting down with a prospective employer. As EEI points out in its innovative job search system
Product Knowledge Is King: Remember your last retail shopping experience, where you had to ask three different sales people to get an answer to a simple question about a product? Not in Italy. Every salesperson we dealt with was a product expert, whether it was about the kind of material used in a garment, the amount of warmth that various types of glove leather would provide, or how a piece of gold jewelry wa
At 8.30 am a wealthy client (on his way to make a presentation to the local council at 9 am) walked into a store that sells photocopiers. They also provide a copy service. He wanted to make a back-up copy of his lengthy presentation.The shop appeared to be open - doors unlocked, lights on, etc but the young lady who met him said she could
Product Knowledge Is King: Remember your last retail shopping experience, where you had to ask three different sales people to get an answer to a simple question about a product? Not in Italy. Every salesperson we dealt with was a product expert, whether it was about the kind of material used in a garment, the amount of warmth that various types of glove leather would provide, or how a piece of gold jewelry wa
If you could have the secret recipe and all the manufacturing facilities of Coca Cola but not the Coca Cola brand—or have its famous brand but no facilities—which would you choose? It’s not a trick question. But it demonstrates the power of the brand. Walk into any bank and say “hi I’m Coca Cola, how about a loan”!Let me ask another way.
Be Proud Of What You Offer: Retail specialty stores in Italy typically offer goods in a wide range of prices to suit every budget. But you’ll never catch a shop owner steering you toward their expensive wares by denigrating the quality of their less expensive merchandise. If it’s good enough for them to sell, it’s good enough for you to buy.
No Job Is Too Small Or Unimportant: Every morning, the streets of Florence were filled with shopkeepers sweeping their sidewalks, or polishing their doorways or cleaning their display windows. And, when there aren’t customers to serve, there are shelves to be organized, merchandise to be tidied and stock to be added. These are important tasks that, no matter how menial they appear, help to create a positive business image with the customer.
Competitors Are Not Your Enemies: More than once, we were referred to another shop when the one that we were visiting did not have
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