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Member You - The ABC of Superior Customer Service
Does good Customer Service make a meal taste better?I certainly think so and after this article, maybe you will too.I was on the road, “seminaring”, and staying at a hotel that had a restaurant and bar and grill on the premises.If you have traveled and stayed at these types of establishments, you know the type. It had a sp
F is for Feelings. As the Scottish Life advert says: “Make each customer feel li
Every company follows its own credit policy set by management. For some the credit period offered to the customer is a week while for other organizations it could be as long as a month. Problems start when payments are not forthcoming within the time agreed upon. This is when a company has to initiate the accounts receivable collection.
A is for Attention to Detail. Because when customers know you care passionately about the little things, they’ll know you care a great deal more about the big things.
B is for Benefits which is all your customer wants you to tell them.
C is for Complaints, your free marketing service.
D is for Dedicated staff, because when the team is fully engaged, customer loyalty goes up by two-thirds.
E is for Empowerment which means trusting and training your staff to do whatever it takes to thrill the customer.
F is for Feelings. As the Scottish Life advert says: “Make each customer feel li
How, in your own lives can you find and more importantly create opportunities?In the Chinese language, you have the character representing crisis and the character representing change. When these are combined you have the character representing opportunity. Now why is that? Why is it that when crisis and change merge you have opportunit
A is for Attention to Detail. Because when customers know you care passionately about the little things, they’ll know you care a great deal more about the big things.
B is for Benefits which is all your customer wants you to tell them.
C is for Complaints, your free marketing service.
D is for Dedicated staff, because when the team is fully engaged, customer loyalty goes up by two-thirds.
E is for Empowerment which means trusting and training your staff to do whatever it takes to thrill the customer.
F is for Feelings. As the Scottish Life advert says: “Make each customer feel li
Want to make a ton of money and have a fulfilling career? Well read on but be warned it’s tough. Actually it is fairly easy, I just wanted to get rid of all the namby-pamby’s. That’s right most people have actually stopped reading already.This is the one of the reasons it is easy to get a career that pays well, most people just do not f
B is for Benefits which is all your customer wants you to tell them.
C is for Complaints, your free marketing service.
D is for Dedicated staff, because when the team is fully engaged, customer loyalty goes up by two-thirds.
E is for Empowerment which means trusting and training your staff to do whatever it takes to thrill the customer.
F is for Feelings. As the Scottish Life advert says: “Make each customer feel li
I've got a confession to make... I was scammed by a company promising me I can stay at home and type data into forms and make over two hundred dollars a day.There are a lot of scams going on out there, these are just a couple of scams to be on the look out for.Scam #1 You Won The Lottery!This is an e-mail scam from a p
E is for Empowerment which means trusting and training your staff to do whatever it takes to thrill the customer.
F is for Feelings. As the Scottish Life advert says: “Make each customer feel li
Setting the StageThe startup environment is one in which feathers are flying and those involved are in perpetual motion (both mentally and physically). Often, in the course of developing products and/or services, chasing down funding and looking for those first precious customers, the concept of a customer service organization falls wa
F is for Feelings. As the Scottish Life advert says: “Make each customer feel like you’ve held the door open whilst laying your jacket across a puddle and then rescued their kitten from a tree.”
G is for Going Out Of Your Way, just like the engineer who took a 50-mile detour on his way home from work just to deliver a phone to a customer who had been waiting all day for it.
H is for Hi-Tech, Hi-Touch, because when things get complicated, that’s when people want the personal touch.
I is for Ichiban, the Japanese word for “wanting to be the best”.
J is for the customer Journey, which you must know every inch of.
K is for Kaizen, another Japanese word which means “continuo
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