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Member You - Hey, Billy Goat Gruff! Are Ya' Sayin' What Yur Sayin'?
Marketing, brand awareness and advertising has long been the domain of the multinational companies. Everybody reading this article is familiar with brand names such as Coca-Cola or Microsoft, and this is no accident. Advertising gurus allocate millions to familiarise us with their products.But then Google came along. Another household name and another multi-billion Dollar organisation, but they sparked an advertising revolution with their Google Adwords concept. For those unaware of Google Adwords, it’s a very simple notion. On the right-hand side of your computer screen once you’ve entered a search term on Google.com, you will see
The problem was not with Mildred, but with the message. She gave
I don't wear eye glasses, at least not yet. Even though I don't wear them, I still understand how glasses affect your sight. I will occasionally put some on, just to see how strange it looks through them. In my case, what I see is all distorted and blurry, but if you talk to people about when they first begin to wear glasses they smile and talk about how clear things became for them once they put on those glasses.Our eye sight changes gradually and our eyes are able to compensate for some time. We begin to accept things being blurry in the distance; thinking that is the natural way for things that are far away. We begin to accept those c
I called a support number the other day—I got the message! A recorded female voice said that I must call during a certain time period and "goodby."
My first impression was: My this lady hates working for a living—and me!
Then I thought: She can't be that bad—just not properly trained.
Maybe she should listen to the telephone message systems of big corporations:
"Thank you for calling Big Corporation. Your call is very important to us. If you speak English, press one. Si usted habla espa?ol, toca dos"
This may go on for French, Italian, German, Japanese and Chinese. In fact, you could swim to China by the time you get to a live person. But still, your call is important to them so you sit there listening to music you hate, waiting, waiting…
I Called the Lady Back to See What She Was Really Like
Finally, I got the person who made the recording. Her name was Mildred. She was 75 years old and as sweet as a President Reagan Jelly Belly®.
Mildred was not a rude person that intentionally turns customers away. Yet I'm sure that some get her telephone message and never call back. I'm sure that some drop their affiliation with the company.
The problem was not with Mildred, but with the message. She gave
Mortgage Brokers interested in adding equipment financing to their revenues can do so by following 3 easy steps.Starting a commercial equipment financing business can be a doubly successful endeavour for mortgage brokers because it can generate a new income stream as well as open up more doors for building their existing mortgage business. Also, financing equipment can be a good stepping stone for a mortgage broker into the more complicated world of project & commercial property finance. With good commissions available, this area should be of interest to the expanding mortgage broker's business.While the thought of
Then I thought: She can't be that bad—just not properly trained.
Maybe she should listen to the telephone message systems of big corporations:
"Thank you for calling Big Corporation. Your call is very important to us. If you speak English, press one. Si usted habla espa?ol, toca dos"
This may go on for French, Italian, German, Japanese and Chinese. In fact, you could swim to China by the time you get to a live person. But still, your call is important to them so you sit there listening to music you hate, waiting, waiting…
I Called the Lady Back to See What She Was Really Like
Finally, I got the person who made the recording. Her name was Mildred. She was 75 years old and as sweet as a President Reagan Jelly Belly®.
Mildred was not a rude person that intentionally turns customers away. Yet I'm sure that some get her telephone message and never call back. I'm sure that some drop their affiliation with the company.
The problem was not with Mildred, but with the message. She gave
Planning and preparing before you begin to send out resumes could save you some embarrassing moments when you receive that unexpected call.You just never know when that phone is going to ring. Let's say the phone rings just as you are about to sit down for dinner, but this time it's not a pesky telemarketer -- it's a company recruiter calling. The voice on the other end of the phone says she is calling about a resume you sent in six weeks ago. 'What -- six weeks ago? I sent out 40 resumes in the past six weeks? Who exactly are you and what was the job you are calling about?' You've been caught off-guard!The telephone 'scr
This may go on for French, Italian, German, Japanese and Chinese. In fact, you could swim to China by the time you get to a live person. But still, your call is important to them so you sit there listening to music you hate, waiting, waiting…
I Called the Lady Back to See What She Was Really Like
Finally, I got the person who made the recording. Her name was Mildred. She was 75 years old and as sweet as a President Reagan Jelly Belly®.
Mildred was not a rude person that intentionally turns customers away. Yet I'm sure that some get her telephone message and never call back. I'm sure that some drop their affiliation with the company.
The problem was not with Mildred, but with the message. She gave
Whether you love them or hate them, at some point in our lives, all of us have to go through the dreaded job search. Have you noticed how difficult it becomes finding work as you get older too? I found myself unemployed at 39 and thought I’d walk into another job within a couple of weeks. Well, there were plenty of vacancies around but despite my carefully prepared resume and well written cover letter, I got but 1 reply to 25 applications over a 3 month period and that was just a simple thanks but no thanks.Of course, this was a good few years ago now and the medium for finding new work was via the employment agencies, the local rags,
I Called the Lady Back to See What She Was Really Like
Finally, I got the person who made the recording. Her name was Mildred. She was 75 years old and as sweet as a President Reagan Jelly Belly®.
Mildred was not a rude person that intentionally turns customers away. Yet I'm sure that some get her telephone message and never call back. I'm sure that some drop their affiliation with the company.
The problem was not with Mildred, but with the message. She gave
When was the last time you took a customer out for coffee?I know. You're busy. You might have trouble remembering when you last had a real lunch break. You're managing a store, and there is always something that needs to be done yesterday.If you are not regularly spending time with customers, you're missing the boat. And I don't mean just helping customers on the sales floor. I mean getting to know them better and asking for feedback about your store.Independent retailers, like you, have the advantage of being close to the consumer. Often you know many of your customers personally. One of the most important th
The problem was not with Mildred, but with the message. She gave the facts about the hours and the fax machine, but she didn't say it like the "Big Boys." She could have said:
Thank you for calling. Your call is very important to us. However, we offer telephone service only between 1.00 AM and 3:00 PM Pacific Time. Please call back during our telephone hours. Thanks again for calling!
Up Thar' in Canada
We were camping north of Montreal years ago when the owner of the camp said that we had parked our camper in the wrong spot during the night. He was, as they say, rude, crude, and unattractive.
What did we do? We packed up, drove to the office,, paid the bill, and moved to another camp. He lost a week's rent because of his rude behavior, and we easily found another camp that actually had numbers on the camping sites.
Forgiven Them For They Know Not What They Do
Here, I'm talking about perfectly innocent working people who don't realize that when dealing with the public (your customers), they come over as being rude, short (curt), even obnoxious. Haven't you noticed that some employees even av
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