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Member You - Why The Extra Mile Never Has A Traffic Jam
If you’ve been in business very long, you’ve likely heard it all! You know, the irate customer who is going to sue you over the nineteen dollar product that they claim is bogus; the one that’s going to “shut your business down” because they conjure up in their minds that you might have breeched your privacy policy, or the one
When you are tired, frustrated and wondering if your new venture will ever succeed is the most important time to deliver above and beyond what your custome
Employers are learning the hard way! More and more organizations are acknowledging a critical fact . . . Finding ways to retain valuable employees must begin before an experienced and talented worker is entertaining an offer from someone else.And things aren’t getting any easier for employers. A recent Harris and Assoc
If you are starting a business in today’s hyper competitive marketplace, you should realize this acceptance of poor customer service as a real sales opportunity.
If people’s service expectations are low and you can provide excellent customer service, you can expect your business to grow. The real question becomes are you willing to do what it takes to provide this level of customer service?
Starting a new business is frustrating and hard. The emotional roller coaster ride can be brutal. Committing your organization to achieving outstanding customer service is easy when you are starting out. The hard part comes when things are not necessarily going your way and you begin to encounter many of the frustrations new entrepreneurs often face.
When you are tired, frustrated and wondering if your new venture will ever succeed is the most important time to deliver above and beyond what your customer
It hangs from the ceiling above your bed while you toss through the night hours. It waits inside the door of every employment office you enter. It dogs your footsteps as you pound the job search pavement. It lounges in an empty chair as you crawl through another desultory interview. It sits on your shoulder while you balance yo
If people’s service expectations are low and you can provide excellent customer service, you can expect your business to grow. The real question becomes are you willing to do what it takes to provide this level of customer service?
Starting a new business is frustrating and hard. The emotional roller coaster ride can be brutal. Committing your organization to achieving outstanding customer service is easy when you are starting out. The hard part comes when things are not necessarily going your way and you begin to encounter many of the frustrations new entrepreneurs often face.
When you are tired, frustrated and wondering if your new venture will ever succeed is the most important time to deliver above and beyond what your custome
Typically, doing a tradeshow isn't an inexpensive proposition. There's a great deal of investment of money in your setup and materials, as well as the time you and your employees invest in staffing the booth. If you're working solo, you're doing the bulk of the preparation and staffing alone, which adds to the anxiety and ten
Starting a new business is frustrating and hard. The emotional roller coaster ride can be brutal. Committing your organization to achieving outstanding customer service is easy when you are starting out. The hard part comes when things are not necessarily going your way and you begin to encounter many of the frustrations new entrepreneurs often face.
When you are tired, frustrated and wondering if your new venture will ever succeed is the most important time to deliver above and beyond what your custome
Both Liquid Paper and Snugli were invented by moms as new solutions to old problems. Leveraging their ideas into successful products took different paths. Be smart about that business you’re cooking up at home.Liquid Paper was invented by Bette Nesmith Graham to fix the smudges she made trying to erase typing errors at
When you are tired, frustrated and wondering if your new venture will ever succeed is the most important time to deliver above and beyond what your custome
I am regularly amazed by brand new facilities that are obviously user-unfriendly. Huge investments of time and money...but who are they designing it for?!A new airport in the Middle East is an impressive and expensive building. It’s huge, packed with stainless steel and halogen lights and lots of fancy gold.But it
When you are tired, frustrated and wondering if your new venture will ever succeed is the most important time to deliver above and beyond what your customers are expecting. Often times, many entrepreneurs call this “going the extra mile.”
Recently, one of our customers purchased a membership from our dating website for golfers. During the registration process, he had selected the buy now button twice and his credit card was mistakenly double billed. He called the contact number on our website and was pleased to speak with a real person regarding his concern. Within 15 minutes, we had issued a refund and personally called him to let know what we had done.
Needless to say, many consumers are still somewhat leery of purchasing something online. This personal follow up with customers can help your company get to that extra mile. Keep doing this and your business will grow.
Our customer was very pleased with our quick follow up. He expressed his gratitude by saying he would have
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