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Member You - Oh, Thank Goodness, You Sound Nice!
January 30th, 2007A recent online study by Deloitte and Touche uncovered that two thirds of store visits during the 2006 holiday season were not influenced by holi
Now, here’s a suggestion, with regard to starting a phone con
There is an interesting recent article in EE Times called “Are ESL and DFM false hopes?” Richard Goering poses the question whether Electronic System Level Design (ESL) a
How can you encourage CSR’s to give you their best efforts, to go out of their way, to make exceptions?
Let me give you a hint: You can’t force them, despite the fact that they are, ostensibly here for us, and should do most of these things as a matter of course.
I’ll tell you what works: You need to appeal to THEIR individuality; to the fact that they’re unique and exceptional.
In a phrase, if you want better treatment, you need to treat them as if they are YOUR customers.
I know, this sounds odd, but people who consistently get better help, better customer care, are the ones who turn the tables in this way.
Now, here’s a suggestion, with regard to starting a phone con
It has happened again, and again in a very big way. I am sure you have heard the news that General Motors has announced they are closing plants and letting some 30,000 p
Let me give you a hint: You can’t force them, despite the fact that they are, ostensibly here for us, and should do most of these things as a matter of course.
I’ll tell you what works: You need to appeal to THEIR individuality; to the fact that they’re unique and exceptional.
In a phrase, if you want better treatment, you need to treat them as if they are YOUR customers.
I know, this sounds odd, but people who consistently get better help, better customer care, are the ones who turn the tables in this way.
Now, here’s a suggestion, with regard to starting a phone con
So you want to sell drugs and make a lot of money? And you want to drive a nice car while selling drugs without getting arrested? Well, there’s a way that you can, lega
I’ll tell you what works: You need to appeal to THEIR individuality; to the fact that they’re unique and exceptional.
In a phrase, if you want better treatment, you need to treat them as if they are YOUR customers.
I know, this sounds odd, but people who consistently get better help, better customer care, are the ones who turn the tables in this way.
Now, here’s a suggestion, with regard to starting a phone con
Gum removal in hotels is one of the more important tasks set for hotel cleaning crews. This is because the presence of chewing gum pollution in hotels greatly detracts fr
I know, this sounds odd, but people who consistently get better help, better customer care, are the ones who turn the tables in this way.
Now, here’s a suggestion, with regard to starting a phone con
There are a lot of different careers available to anyone with the right skills. What about those of us that tend to be more creative and just can't stand the thought of
Now, here’s a suggestion, with regard to starting a phone conversation with a CSR, from whom you need to get something special, like a waiver of finance charges.
After they answer the phone, say, almost under your breath, in a tone of relief:
“Oh, thank goodness, you sound nice…”
Then, carry on with the rest of the conversation, as if you never said this.
You will have set an expectation in the mind of the CSR for acting better than usual.
You said, quite economically: You’re nicer, better, a stroke of good luck, and I’m happy I reached YOU, instead of anybody else.
Now, it’s up to her to leap over the higher bar that you
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