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In our society today, there is no question that everything is becoming more and more expensive over time. After paying off bills, college tuition for the kids and gas anymore, who has the money to spend on an expensive Gucci

ast four digits of my social security number, and I reply with my name as it appears on the card: Dr. Gary S. Goodman.

“How may I help you, today, Gary?” is the offending question.

Either the rep should use my name, as I gave it, or use Mr. along with my last name, or not use my name at all, b

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There is a memorable scene in the film, “In The Heat of The Night,” when Sidney Poitier’s character is tired of the guff he’s getting from his colleague, the Sheriff, portrayed by Rod Steiger.

To end the condescension, Poitier says: “Call me MISTER Tibbs!”

I can relate, as a customer, when I’m speaking to a CSR who has taken the liberty of using my first name, without permission.

I don’t know where or when the change happened in our society, “empowering” CSR’s, and others we meet in business, to be so familiar, so soon. In fact, when I grew up, I was taught to use a formal title when:

(1) Dealing with adults, and people of a more mature age;

(2) Dealing with people who have formal titles, or who are acting in a formal capacity; such as doctors, coaches, teachers, and the like;

(3) With customers; and

(4) With strangers of all kinds, upon first meeting them.

Of course, the exception is when we’ve been invited explicitly to use someone’s first name, or when he or she introduces herself with a first name, only.

Here’s the scene with which I have difficulty:

I call about my charge card, go through the voice prompts, and the CSR asks me for my name, last four digits of my social security number, and I reply with my name as it appears on the card: Dr. Gary S. Goodman.

“How may I help you, today, Gary?” is the offending question.

Either the rep should use my name, as I gave it, or use Mr. along with my last name, or not use my name at all, b

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speaking to a CSR who has taken the liberty of using my first name, without permission.

(1) Dealing with adults, and people of a more mature age;

(2) Dealing with people who have formal titles, or who are acting in a formal capacity; such as doctors, coaches, teachers, and the like;

(3) With customers; and

(4) With strangers of all kinds, upon first meeting them.

Of course, the exception is when we’ve been invited explicitly to use someone’s first name, or when he or she introduces herself with a first name, only.

Here’s the scene with which I have difficulty:

“How may I help you, today, Gary?” is the offending question.

Either the rep should use my name, as I gave it, or use Mr. along with my last name, or not use my name at all, b

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(1) Dealing with adults, and people of a more mature age;

(2) Dealing with people who have formal titles, or who are acting in a formal capacity; such as doctors, coaches, teachers, and the like;

(3) With customers; and

(4) With strangers of all kinds, upon first meeting them.

Of course, the exception is when we’ve been invited explicitly to use someone’s first name, or when he or she introduces herself with a first name, only.

Here’s the scene with which I have difficulty:

“How may I help you, today, Gary?” is the offending question.

Either the rep should use my name, as I gave it, or use Mr. along with my last name, or not use my name at all, b

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Of course, the exception is when we’ve been invited explicitly to use someone’s first name, or when he or she introduces herself with a first name, only.

Here’s the scene with which I have difficulty:

“How may I help you, today, Gary?” is the offending question.

Either the rep should use my name, as I gave it, or use Mr. along with my last name, or not use my name at all, b

CCTV Security Camera Systems
One camera does not a system make is the rule of thumb to remember when you consider what type of security camera system you need. A recent technological breakthrough that has been applied to home security systems is the CCTV

ast four digits of my social security number, and I reply with my name as it appears on the card: Dr. Gary S. Goodman.

“How may I help you, today, Gary?” is the offending question.

Either the rep should use my name, as I gave it, or use Mr. along with my last name, or not use my name at all, by simply asking, “How may I help you?”

I suspect the informality first crept into phone calls through technical support departments and spread to other sectors, from there.

Informality is great, but it has to be earned, or be voluntarily bestowed, but not used otherwise.

HTTP = HTML link (for blogs, profiles,phorums):
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I recently received an email from an IT contractor friend of mine, Alex, asking for advice on the tricks of the trade when dealing with recruitment agencies. He wanted to know the best way to get agencies to regularly update him and call him. This was my reply...

A general transcriptionist is not the same as a medical or legal transcriptionist. Those two fields are more specialized, but require similar skills. Many of the positions are full-time or part-time, instead of freelance work. But, there are many employers who like the benefits of using freelance, or contract, workers.

Good customer service is not rocket science. It is a blend of knowledge, proper phone etiquitte, and genuine interest in the customer you are servicing.

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