Tags |
|
|
Links |
|
|
Member You - Customer Service Actions Speak Louder than Words!
When you think of the NFL season, you think autumn through to early spring. However, it's possible to profit from the NFL the whole 12 months of the year, and I'm going to cover 3 methods.I'll go over the pros and cons, including the method I use.The NFL is a
For example, there is an internet book service I use regularly which informs me when my books have been dispatched and provides an estimated delivery date. Each time the package turns up a co
Just recently I was asked to do a talk for my good friend and co-author of our best-selling book in Singapore titled Get Rich Now: 15 Strategies from a Self-made Millionaire, Dr Dennis Wee. (Dr Wee is one of Singapores most celebrated entrepreneurs. Despite not having
What impression does the appearance of your staff give customers? Many traditional businesses still have strict rules on suitable clothes for work they know their staff are more likely to be taken seriously in formal dress than in jeans and T shirts. Conversely, creative and high-tech companies encourage casual clothing.
Similarly, absolutely everything which represents your business must convey a coherent message, whether it be your premises, vehicles, packaging or equipment. Any small glitch in the message, such as a dirty van with cigarette packets strewn on the floor, or poorly-maintained tools, can sow the seed of doubt in your customer's mind about your professionalism or integrity.
Body language can belie the words we are saying to customers. How much faith do you have in a sales assistant who avoids making eye contact? Would you happily approach them for help if they stood glaring at you with their arms crossed?
Your own attitude to your job influences the messages customers are picking up from you are they going to feel valued if you are having a bad day, or will they sense your distraction and impatience and take it personally?
The actions your business takes are the ultimate communication with its customers. If you have promised delivery by noon and nothing has turned up, it will be very hard to convince them that customer service is important to you. Better to under-promise and over-deliver.
For example, there is an internet book service I use regularly which informs me when my books have been dispatched and provides an estimated delivery date. Each time the package turns up a cou
"The person who constantly angers you or frustrates you...controls you." Colleen KettenhofenDo you know any difficult people? Have you ever worked or lived with a difficult person? Are YOU a difficult person?! It's amazing how many participants in my leadership trai
Similarly, absolutely everything which represents your business must convey a coherent message, whether it be your premises, vehicles, packaging or equipment. Any small glitch in the message, such as a dirty van with cigarette packets strewn on the floor, or poorly-maintained tools, can sow the seed of doubt in your customer's mind about your professionalism or integrity.
Body language can belie the words we are saying to customers. How much faith do you have in a sales assistant who avoids making eye contact? Would you happily approach them for help if they stood glaring at you with their arms crossed?
Your own attitude to your job influences the messages customers are picking up from you are they going to feel valued if you are having a bad day, or will they sense your distraction and impatience and take it personally?
The actions your business takes are the ultimate communication with its customers. If you have promised delivery by noon and nothing has turned up, it will be very hard to convince them that customer service is important to you. Better to under-promise and over-deliver.
For example, there is an internet book service I use regularly which informs me when my books have been dispatched and provides an estimated delivery date. Each time the package turns up a co
The discussion with your client on how they want to handle the process will be after you have completed your work. For smaller clients you may actually print the bills, mall them, collect the payments and make the deposits. Although the most common means of payment process i
Body language can belie the words we are saying to customers. How much faith do you have in a sales assistant who avoids making eye contact? Would you happily approach them for help if they stood glaring at you with their arms crossed?
Your own attitude to your job influences the messages customers are picking up from you are they going to feel valued if you are having a bad day, or will they sense your distraction and impatience and take it personally?
The actions your business takes are the ultimate communication with its customers. If you have promised delivery by noon and nothing has turned up, it will be very hard to convince them that customer service is important to you. Better to under-promise and over-deliver.
For example, there is an internet book service I use regularly which informs me when my books have been dispatched and provides an estimated delivery date. Each time the package turns up a co
Small business is hardly small when it involves 5.6 million enterprises, employs more than 60,000,000 and accounts for 80% of new job creation. Small business is the heart and lifeblood of our economy.Great democratic and capitalist experiments worldwide continue to p
Your own attitude to your job influences the messages customers are picking up from you are they going to feel valued if you are having a bad day, or will they sense your distraction and impatience and take it personally?
The actions your business takes are the ultimate communication with its customers. If you have promised delivery by noon and nothing has turned up, it will be very hard to convince them that customer service is important to you. Better to under-promise and over-deliver.
For example, there is an internet book service I use regularly which informs me when my books have been dispatched and provides an estimated delivery date. Each time the package turns up a co
Yes, Ive made an entire career out of wearing a nametag.(I know. Sometimes I still dont believe it myself!)Still, many of my readers and audience members continue to ask the obvious question: How?I wish I had a short answer for you. I really do. have promised delivery by noon and nothing has turned up, it will be very hard to convince them that customer service is important to you. Better to under-promise and over-deliver.
For example, there is an internet book service I use regularly which informs me when my books have been dispatched and provides an estimated delivery date. Each time the package turns up a couple of days early. The result customer satisfaction and repeat orders, not to mention glowing recommendations to friends.
In the end, any customer will tell you that clever mission statements and expensive advertising are meaningless if the goods are not delivered or the sales assistant is offhand.
HTTP = HTML link (for blogs, profiles,phorums):
<a href="http://www.memberyou.net/article/15360/memberyou-Customer-Service--Actions-Speak-Louder-than-Words.html">Customer Service Actions Speak Louder than Words!</a>
BB link (for phorums):
[url=http://www.memberyou.net/article/15360/memberyou-Customer-Service--Actions-Speak-Louder-than-Words.html]Customer Service Actions Speak Louder than Words![/url]
Related Articles:
Choosing a Hotel Whilst On Business
How To Formulate A Private Investigator Business Plan
Bookmark it:
|