Member You
#1 in Business Subscribe Email Print

You are here: Home > Business > Customer Service > Top Consultant Says Listening Problems Cost Restaurants Billions

Tags

  • resort
  • dollar
  • health
  • regular brewits
  • phrase before
  • wrong thinking

  • Links

  • Marketing With Signature Files
  • Why You Should Write Search Engine Friendly Copy
  • Ensure Easy Financial Life through Debt Management Plan
  • Member You - Top Consultant Says Listening Problems Cost Restaurants Billions

    Nursing – On-Line College Degrees for NursesNursing – On-Line College Degrees for Nurses
    Nursing is a great career which practically guarantees a future job security. Why? Because the Baby Boomers are retiring in droves. There just are not enough nurses and health care professionals to take care of them.So how do you become a nurse. especially if you are working at a day job to make ends meet? College
    Coke, no ice, and a slice of GREEN lime, please.”

    Once, a savvy waiter caught this and replied: “I thought limes only come in green!”

    Then, I regaled him with the back story about how often his colleagues get it wrong, thinking

    What is Owner's Draw in QuickBooks? How Does Owner's Draw Work?
    If you are a sole-proprietor, you may have wondered about the Owner’s Draw account and how it works. I’ll try to explain it in a way that makes sense to people who use QuickBooks.Owner’s Equity, Owner’s Investment, and Owner’s Draw - DefinedIf you open the Chart of Accounts in QuickBooks, scroll down
    “And what would you like to drink?” the perky server asks.

    “I’ll have a Diet Coke, no ice, and a slice of lime, please.”

    About five minutes later, our drinks arrive.

    Mine has ice, and there’s no lime.

    I may as well take a sip anyway; I’m parched.

    Hey, that’s too sweet to be a Diet Coke. I’ll bet she gave me the regular brew.

    It’s amazing that a restaurant’s server can make three errors when handling a simple soft drink order, but it happens to me all the time.

    Before you blame me for my misfortunes, thinking I mumble or something, I must tell you I’ve tried everything to help servers to get it right, from speaking S-L-O-W-L-Y to repeating the phrase before they scurry away:

    “Again, that’s a Diet Coke, no ice, and a slice of lime, please.”

    Still, more than 50% of the time I get either ice or a bright yellow LEMON, instead of the lime.

    I’ll even resort to redundancy: “I’ll have a Diet Coke, no ice, and a slice of GREEN lime, please.”

    Once, a savvy waiter caught this and replied: “I thought limes only come in green!”

    Then, I regaled him with the back story about how often his colleagues get it wrong, thinking

    Change Throwaways to Results Generators
    Chachkas (sp)…Freebies…Giveaways. Through the years, promotional items have taken on many names…most not very complimentary. We’ve all been on the receiving end of promotional items, and typically our overall impression is synonymous with throw away, little or no value, worthless, not an essential business tool. If you’
    take a sip anyway; I’m parched.

    Hey, that’s too sweet to be a Diet Coke. I’ll bet she gave me the regular brew.

    It’s amazing that a restaurant’s server can make three errors when handling a simple soft drink order, but it happens to me all the time.

    Before you blame me for my misfortunes, thinking I mumble or something, I must tell you I’ve tried everything to help servers to get it right, from speaking S-L-O-W-L-Y to repeating the phrase before they scurry away:

    “Again, that’s a Diet Coke, no ice, and a slice of lime, please.”

    Still, more than 50% of the time I get either ice or a bright yellow LEMON, instead of the lime.

    I’ll even resort to redundancy: “I’ll have a Diet Coke, no ice, and a slice of GREEN lime, please.”

    Once, a savvy waiter caught this and replied: “I thought limes only come in green!”

    Then, I regaled him with the back story about how often his colleagues get it wrong, thinking

    Ace Your Job Interview
    The key to getting the job you want is convincing your prospective employer that he needs you in the company. Your resume may not be as extraordinary as another applicant’s, but you always have the chance to convince your prospective employer by impressing him during your interview. In an interview, you will be selling
    ns to me all the time.

    Before you blame me for my misfortunes, thinking I mumble or something, I must tell you I’ve tried everything to help servers to get it right, from speaking S-L-O-W-L-Y to repeating the phrase before they scurry away:

    “Again, that’s a Diet Coke, no ice, and a slice of lime, please.”

    Still, more than 50% of the time I get either ice or a bright yellow LEMON, instead of the lime.

    I’ll even resort to redundancy: “I’ll have a Diet Coke, no ice, and a slice of GREEN lime, please.”

    Once, a savvy waiter caught this and replied: “I thought limes only come in green!”

    Then, I regaled him with the back story about how often his colleagues get it wrong, thinking

    Opening a Dollar Store - How does Higher Fuel Cost Affect Your Store
    If you are like everyone else then increasing fuel prices are probably affecting you personally. Yet if you are opening a dollar store there are others things to examine other than the personal impact that higher fuel prices put on you and your lifestyle. You also need to consider the impact that higher fuel prices are h
    y away:

    “Again, that’s a Diet Coke, no ice, and a slice of lime, please.”

    Still, more than 50% of the time I get either ice or a bright yellow LEMON, instead of the lime.

    I’ll even resort to redundancy: “I’ll have a Diet Coke, no ice, and a slice of GREEN lime, please.”

    Once, a savvy waiter caught this and replied: “I thought limes only come in green!”

    Then, I regaled him with the back story about how often his colleagues get it wrong, thinking

    A Career In Medical Assisting
    My name is Danni R, and I am a certified medical assistant and online educator. I am writing this article to introduce you to an exciting career in the allied health profession that has existed for quite a long time but is just recently gaining the attention and recognition it deserves. I am talking about a career in med
    Coke, no ice, and a slice of GREEN lime, please.”

    Once, a savvy waiter caught this and replied: “I thought limes only come in green!”

    Then, I regaled him with the back story about how often his colleagues get it wrong, thinking lemons and limes are interchangeable. He smiled and nodded, knowingly.

    What are the results of these errors?

    (1) I send back the defective cola. This wastes everybody’s time, preventing the server from promptly assisting everyone at her station.

    (2) I don’t have time for dessert, nor the desire to reinforce a server whose skills are lacking, by ordering more.

    (3) The server’s tips suffer. My rule of thumb is it’s a buck-an-error, if I’m having dinner. Some waiters have lost five-spots this way. They earn less, quit more, restaurants have to recruit and train replacements, and more productivity and money are lost.

    (4) They don’t just blow it with Cokes. When my medium-rare steak is delivered, burnt, it goes back, and that is a pure loss for the establishment. Plus avoidable costs like these are reflected in higher prices for customers. We eat out less often.

    (5) Everyone grows irritated. Servers blame custo

    HTTP = HTML link (for blogs, profiles,phorums):
    <a href="http://www.memberyou.net/article/15143/memberyou-Top-Consultant-Says-Listening-Problems-Cost-Restaurants--Billions.html">Top Consultant Says Listening Problems Cost Restaurants Billions</a>

    BB link (for phorums):
    [url=http://www.memberyou.net/article/15143/memberyou-Top-Consultant-Says-Listening-Problems-Cost-Restaurants--Billions.html]Top Consultant Says Listening Problems Cost Restaurants Billions[/url]

    Related Articles:

    Converting Casual Contacts into Business Contracts

    Selling Your Business - What Would Sam Zell Do?

    Career Success with Contribution, Confidence, Creativity, Courage and Commitment

    Bookmark it: del.icio.us digg.com reddit.com netvouz.com google.com yahoo.com technorati.com furl.net bloglines.com socialdust.com ma.gnolia.com newsvine.com slashdot.org simpy.com shadows.com blinklist.com