Negotiate for More Money and Power
Even as today’s professional women have succeeded in becoming highly respected members of the workforce and have achieved some parity, fairness in compensation has remained a sticking point, according to PINK magazine. Many of my clients have concerns and apprehensions about moving themselves to the next level in their organizations and are not demanding the money and recognition they deserve. One of the basic questions is, “How do I manage my boss and influence the politics to get a promotion or raise?5 Things to Consider1. Have you initiated a conversation in the last year with your boss to gain agreement on what you want from him/her in support of your growth? A great way to get a raise or pro

Do I Need Experience To Be a Mystery Shopper?
You don’t need any specific kind of experience to be a Mystery Shopper. However, before you take the plunge to become one, you should carefully introspect and evaluate your skills.Certain personal qualities are instrumental in becoming a good mystery shopper:Good communication skills both verbal and written. You need written skills to report your experiences in a comprehensible manner and verbal skills to carry on basic conversation with the employees of the businesses you visit. You should have the ability to meet deadlines and commitments .Remember, Mystery Shopping Companies want reliable and responsible shoppers. You should be good with e-mail and attachments, a

Absent without Leave - Managing Absence in the Workplace
According to the Institute of Psychiatry (April 2005), for the first time, stress, anxiety and depression have overtaken physical ailments as the most common cause of long-term absence from work. With sickness absence reportedly costing employers an average of ?522 per employee per year (or an average of 10 lost working days), there are good reasons to look closely at the root causes of absenteeism and, where possible, provide early intervention to support employees in regaining their health.Short-term absenceShort-term absence is usually defined as a period of absence of less than ten consecutive working days, and will usually be as a result of the employee suffering from a minor medical condition.uter services. I let her talk as she vented her anger.

I reintroduced myself and let her know that I would personally appreciate her sharing her customer service concerns with me. I also let her know we valued her as a customer and wanted her business and that I would do whatever it took to make her happy with our company. She then let me know that someone better "make her happy" by the end of the day or we could forget about doing business again with Chase Manhattan Bank. I let her know I personally could see her in one hour, and she agreed to the meeting.

I put together the solution and took the #4 subway line to Wall Street to meet at her office. As I waited in the lobby of her building for an elevator, five women gathered around me to also wait for the elevator. The elevator arrived and we all walked into the elevator. I took the initiative and greeted the group of women and commented on the weather. This opened up the conversation between all of us and soon, with additional exchanges, we were laughing about our day.

I left the elevator, and one of the women also got off on the same floor. I asked her where the Senior Vice President's office was located, and she said she would be glad to take me to the office. We continued our engaging conversation along the way and, before I knew it, we were at the Senior Vice President’s office door.

I was about to thank the woman for escorting me, when she walked around and behind the Senior Vice President's desk and announced that she was Senior Vice President and how could she help me. Let's say I was surprised. I introduced myself, we both paused for a moment, and then we both laughed.

To say the least, we had a very productive meeting, which led to a great customer relation with Chase Manhattan Bank and her for many years and with the bank even beyond her retireme

Manhattan Bank. I let her know I personally could see her in one hour, and she agreed to the meeting.

I put together the solution and took the #4 subway line to Wall Street to meet at her office. As I waited in the lobby of her building for an elevator, five women gathered around me to also wait for the elevator. The elevator arrived and we all walked into the elevator. I took the initiative and greeted the group of women and commented on the weather. This opened up the conversation between all of us and soon, with additional exchanges, we were laughing about our day.

I left the elevator, and one of the women also got off on the same floor. I asked her where the Senior Vice President's office was located, and she said she would be glad to take me to the office. We continued our engaging conversation along the way and, before I knew it, we were at the Senior Vice President’s office door.

I was about to thank the woman for escorting me, when she walked around and behind the Senior Vice President's desk and announced that she was Senior Vice President and how could she help me. Let's say I was surprised. I introduced myself, we both paused for a moment, and then we both laughed.

To say the least, we had a very productive meeting, which led to a great customer relation with Chase Manhattan Bank and her for many years and with the bank even beyond her retireme

opened up the conversation between all of us and soon, with additional exchanges, we were laughing about our day.

I left the elevator, and one of the women also got off on the same floor. I asked her where the Senior Vice President's office was located, and she said she would be glad to take me to the office. We continued our engaging conversation along the way and, before I knew it, we were at the Senior Vice President’s office door.

I was about to thank the woman for escorting me, when she walked around and behind the Senior Vice President's desk and announced that she was Senior Vice President and how could she help me. Let's say I was surprised. I introduced myself, we both paused for a moment, and then we both laughed.

To say the least, we had a very productive meeting, which led to a great customer relation with Chase Manhattan Bank and her for many years and with the bank even beyond her retireme

hank the woman for escorting me, when she walked around and behind the Senior Vice President's desk and announced that she was Senior Vice President and how could she help me. Let's say I was surprised. I introduced myself, we both paused for a moment, and then we both laughed.

To say the least, we had a very productive meeting, which led to a great customer relation with Chase Manhattan Bank and her for many years and with the bank even beyond her retirement. She was so impressed with her positive experience that day that she became my biggest advocate to other senior management within the bank, which led to new customers and millions in additional business.

What, then, are the secrets to customer retention and winning back an angry customer so that the situation becomes an outstanding customer service experience?

The following are six customer service secrets for winning back customers, increasing customer satisfaction, and increasing your bottom line:

1. Start with a Positive Attitude – Look at any customer service situation as a challenge and an opportunity to learn and grow, and take care of the customer's needs. Start with a positive attitude that says, "I want to help you and, together, we will find a solution." I always say, "You never know who is watching you, so always give them your best face.” Because I had a positive attitude in the above situation, I put on my best face when interacting with the women in the elevator, and this led to a positive impression of me with the senior vice president."
2. Listen with Empathy – Put yourself in the customer's shoes, experience his/her pain, and communicate to the customer you understand the pain. You can communicate your understanding of their pain by saying, "Thank you for sharing your concerns with me. If I were in your shoes, I would feel the same way."
3. Take Ownership – Don't make excuses for what happened with the customer. Apologize and take ownership for what happened with the customer. The sooner you take ownership of the customer service challenge, the sooner you can take ownership of the customer service solutions.
4. Communicate Your Plan of Action – Let the customer know what you are willing to do t