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Member You - Improve Customer Service by Being Honest with Your Customers
Today's Online Nursing School Programs ed, said that they had more than enough staff to cover the dinner crowd and picked up the bill. Shortly thereafter my waitress came by and attempted to put the blame for the poor service on the kitchen help while keeping herself blamelessEarning a Nursing Degree Online is becoming more and more popular. Online courses offer students flexibility that standard colleges are just not able to. Today students who want to earn a degree in nursing are able to do so over the Internet by completing courses offered by accredited colleges.Only the non cl Think Twice Before Signing A Background Check Consent With all the headlines about corruption in business and government, many believe that honesty is allusive. However, honesty can improve your customer service. This past week I realized the power of honesty specific to customer service. Let me share two real examples to illustrate this point.In today’s job market you must sign a consent form for a background check prior to employment. Employers have widespread availability to information on the Internet and put it to good use given all the events of security compromises in the workplace. Employers are responsible for the well being of their employees During a return from a meeting with a client, I stopped in a national restaurant chain where I have consistently experienced good food and fast service no matter how busy the restaurant was. After placing the order, I watched others being seated and then noticed that they were receiving their food orders while I was still awaiting. Finally, I asked for my waitress and then the manager suddenly appeared with my order. He asked if everything was OK and I took him at his word and responded "No." Then, I shared with him that I had been waiting over 20 minutes and watching others who were seated after me enjoy their meals. The manager quickly apologized, said that they had more than enough staff to cover the dinner crowd and picked up the bill. Shortly thereafter my waitress came by and attempted to put the blame for the poor service on the kitchen help while keeping herself blameless. How to Create a Procedures Manual for Your Cleaning Company et me share two real examples to illustrate this point.While most companies have specific policies and a printed procedure manual written up for employees to follow, your cleaning business may have started on a part-time basis with you doing everything. Most likely, nothing was put in writing. With many different tasks pulling you in a thousand directions, putting your During a return from a meeting with a client, I stopped in a national restaurant chain where I have consistently experienced good food and fast service no matter how busy the restaurant was. After placing the order, I watched others being seated and then noticed that they were receiving their food orders while I was still awaiting. Finally, I asked for my waitress and then the manager suddenly appeared with my order. He asked if everything was OK and I took him at his word and responded "No." Then, I shared with him that I had been waiting over 20 minutes and watching others who were seated after me enjoy their meals. The manager quickly apologized, said that they had more than enough staff to cover the dinner crowd and picked up the bill. Shortly thereafter my waitress came by and attempted to put the blame for the poor service on the kitchen help while keeping herself blameless Nine Essentials Tips for Hiring Good Employees staurant was. After placing the order, I watched others being seated and then noticed that they were receiving their food orders while I was still awaiting. Finally, I asked for my waitress and then the manager suddenly appeared with my order. He asked if everything was OK and I took him at his word and responded "No." Then, I shared with him that I had been waiting over 20 minutes and watching others who were seated after me enjoy their meals. The manager quickly apologized, said that they had more than enough staff to cover the dinner crowd and picked up the bill. Shortly thereafter my waitress came by and attempted to put the blame for the poor service on the kitchen help while keeping herself blamelessThere are never any guarantees that you will always hire the right employee. However, there are ten important areas that you must cover that will give you the best information to use in your hiring decisions. We will assume that you have posted the open position, and you have some applicants that seem suitable fo Dress to Get Hired der. He asked if everything was OK and I took him at his word and responded "No." Then, I shared with him that I had been waiting over 20 minutes and watching others who were seated after me enjoy their meals. The manager quickly apologized, said that they had more than enough staff to cover the dinner crowd and picked up the bill. Shortly thereafter my waitress came by and attempted to put the blame for the poor service on the kitchen help while keeping herself blamelessDressing down, business casual and the like, which are sometimes described as benefits by companies, are not appropriate for job interviews. Many of the “rules” established nearly three decades ago in business literature still apply when it comes to interview attire. Whether what one wears to an interview should mat 9 Mantras For Effecting Change - When Previous Attempts Have Failed ed, said that they had more than enough staff to cover the dinner crowd and picked up the bill. Shortly thereafter my waitress came by and attempted to put the blame for the poor service on the kitchen help while keeping herself blameless. She asked me to come back and I said that I would continue to frequent this particular chain, but not at this location. Her service received less than a 10% tip and with my realization that she probably doesn't even know why.Change is always for the better. And I enjoy effecting change in organizations. It gives me a great amount of satisfaction to see the machinery - that includes people and processes - change to achieve a better level of operat Later during that week, I visited another national chain after the lunch hour rush. The service was good until I asked for the bill. After waiting 10 minutes and having another wait staff person locate my server, she appeared with the check and apologized for the wait. Then she said, "I was reading an Avon catalog and lost track of time." A 20% plus tip rewarded her honesty. How many times is honesty supplemented with a convenient, less than forthright response? The fear of being wrong or being viewed as incompetent takes precedence over the simple truth. Putting the responsibility and personal accountability on someone else's shoulder has become sadly a way of life. If you truly wish to improve
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