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  • Member You - B.l.a.s.t.ing Your Customers

    Hot Career Prospects In SEO And SEM
    With all the cutbacks, right-sizing and outplacement occurring in today’s corporate world, career change is very difficult. Many blindlessly list their resumes on Monster or Career Builder hoping for a quick interview and job offer. However, my best advice, provided during career training sessions in my role as a career coach, is to seek out budding career fields with a dearth of highly qualified candidates. One such field is SEO (Search Engine Optimization) and SEM
    siness, such incidents can be prevented from becoming a big deal. Managing customer complaints do not have to be that messy. Instead, it should be met as a challenge to turn an otherwise negative situation into somet
    How to Get the Job You Want in Any Economy... Act Like a Headhunter
    Having spent the last few years of my career in the staffing and recruiting industry, I’m asked all the time by friends and relatives if I can help them find a more desirable job. I’ve helped my fianc? get a job, helped my college buddies get jobs after graduation, and even helped a few high school buddies find jobs having not seen them for years. It’s a real joy in recruiting when you can help someone find a job that positively impacts their life. But the fact of t
    You have opened a new restaurant, and things are working out great. You are thinking that the world is good, and customers kept pouring in, customers that are more than happy to unload their extra money on the foods you serve. Then all of a sudden you receive a phone call from an irritated customer telling you what a lousy restaurant you operate. Your first reaction is to be become defensive and support your business’ name. Then all of sudden, you are deep in arguments, and the two of you are cursing each other. Soon, that belligerent customer will tell more people who will tell more people who will tell their friends that you operate a lousy restaurant. And you lose money and customers. Over what? Over one situation that if handled carefully and skillfully could have been prevented from blowing out of proportion.

    Although this can happen to any business, such incidents can be prevented from becoming a big deal. Managing customer complaints do not have to be that messy. Instead, it should be met as a challenge to turn an otherwise negative situation into someth

    Giving out Free Bonuses, your Pathway to Success
    Giving out Free Bonuses, your Pathway to SuccessDon’t you feel good when someone gives you something free for making a purchase? Doesn’t it make you feel great about the product when you get an additional something besides what you actually paid for? Well, most people feel that way as well. This shows what a great way it is to add to your customer satisfaction by just throwing in a free gift or bonus. Further more, some people might even purchase your product
    you serve. Then all of a sudden you receive a phone call from an irritated customer telling you what a lousy restaurant you operate. Your first reaction is to be become defensive and support your business’ name. Then all of sudden, you are deep in arguments, and the two of you are cursing each other. Soon, that belligerent customer will tell more people who will tell more people who will tell their friends that you operate a lousy restaurant. And you lose money and customers. Over what? Over one situation that if handled carefully and skillfully could have been prevented from blowing out of proportion.

    Although this can happen to any business, such incidents can be prevented from becoming a big deal. Managing customer complaints do not have to be that messy. Instead, it should be met as a challenge to turn an otherwise negative situation into somet

    The Automotive Industry, Interactive Games & Advertising
    Ferrari have announced an alliance with SCEE which means that finally you can drive a Ferrari in Gran Turismo! More importantly it underlines how seriously the automotive manufacturers are about leveraging an ever growing audience. With 45 million copies of the game sold it’s a bit of a no brainer that a marque like Ferrari is now involved.Licensing has traditionally been a complex area Find Out Which Data Entry Companies Will Hire You
    Who Are the Data Entry Companies?Data entry companies are out there, if you know where to find them. Come learn where to find the companies that will hire you for a data entry job.Today, there is a huge demand on work provided by data entry companies as the business world is always in a state of flux. There will always be innovations, variations and reinventions of the traditional workplace environment. This should not come as a surprise as the world m
    y restaurant. And you lose money and customers. Over what? Over one situation that if handled carefully and skillfully could have been prevented from blowing out of proportion.

    Although this can happen to any business, such incidents can be prevented from becoming a big deal. Managing customer complaints do not have to be that messy. Instead, it should be met as a challenge to turn an otherwise negative situation into somet

    The Truth About Word Of Mouth Promotion - Some Things You Might Not Know
    We all know word of mouth is one of the most powerful forms of advertisement available to a business of any size. But there is more to the word of mouth concept than many business owners know.As a business owner some of your best leads have likely been referred by previous customers. Positive feedback from one consumer to another is one of the most powerful forms of free advertisement on the planet.But did you know you can actually have more control ov
    siness, such incidents can be prevented from becoming a big deal. Managing customer complaints do not have to be that messy. Instead, it should be met as a challenge to turn an otherwise negative situation into something positive that can further promote your business. How? Through an excellent customer service and the knowledge of B.L.A.S.T. This skill should be passed to the employees so that they can handle customer complaints properly. B.L.A.S.T. is the contraction of Believe, Listen, Apologize, Satisfy, and Thank. It does not sound too hard to do, but it can mean the whole world to any business.

    · BELIEVE

    It is imperative that you appreciate that customers believe that your business has aggrieved them. They might lie about it as it is a possibility, but it does not mean that you have to question them immediately. This is the keystone of managing customer complaints.

    · LISTEN

    Although it is every man’s instinct to defend themselves when cornered or confronted, but in businesses, this instinct should not rule you. Instead, sto

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