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Member You - How to provide Superior Customer Service
We have seen the headlines in every country from time to time. If something is not done about "A" then the country will suffer the bad consequences "B". We see and hear a strident call from government to get behind a display of leadership to take a little pain so to get a lot of gain in a few years.We have all also probably experienced it at some time in organisations we work for; the call to arms that tells us of an impending doom if we do not change our ways. And yet, nine times out of ten, it seems to me, the call is heard for a short time and then falls quiet against the soundproofing walls of organisational and individual inertia.Why is it so? Why is it that when good men and women have analysed a situation, understood the cause and effect and with no little passion and clarity of argument determined that urgent and important solutions need to be implemented to a current or looming problem, that the passion dies, and alongside it, the clarity of argument?What is it that prevents good people from not only maintaining a sense of urgency about what must be done, but also leads them in a merry dance chasing sub-goals rather than the main goal? What is it that makes them forget the initial purpose of the call
As for all of you employees an
If you’re like most people, you’ve never written a press release to call attention to a success you’ve had.And rightly so.But some of you should be sending out press releases or encouraging your company to promote things that you and your group are doing because they are significant.And most of you can be doing the next best thing to a press release:The periodic noteAn old friend of mine would mail a note to all of her friends bring them up-to-date on the things that were going on in her life, her professional successes, accomplishments and, occasionally, the frustrations. It allowed her to stay in contact with lot of people who would offer her advice, suggestions and jobs.Today, with email, it is much easier than before.Every 6 months, send an email to all of your friends, acquaintances and former colleagues to bring them up-to-date. Skip the complaints about your boss. Former colleagues may be in contact with them and you don’t want to generate problems.It’s easy to add people to Outlook and other products like it; you can also use services like Plaxo (www.plaxo.com) that host your rolodex online and allow others to connect with you, too.Any way you look at it, sinc
When we work so hard for the money we have, why spend it at a business establishment (no matter what type of business) that provides you less than superior customer service? Does it really make sense to hand your money over that way? Still not clear... okay, let me present this to you in another way. You go to a restaurant and ask for a steak. The waitress brings you out a piece of chicken. You shrug your shoulders and say, "okay, that's fine." Furthermore, you eat the chicken and still leave the waitress a tip...would you really accept that? No, of course not! But that is the type of unacceptable customer service we are receiving in other places of business and just nodding our heads, and saying okay! STOP THE MADNESS PEOPLE!
For all you customers out there (which means everyone), it is time to reclaim your God given right to receive Great Customer Service. It's called Free Will people, and I'm going to use my free will to change the world's view on customer service. One of the ways I plan on doing this is by refusing to do business anywhere that I receive poor customer service. Are you willing to help me in this mission? All you have to do is this: stop doing business in places that don't appreciate your business. And, let them know that you are no longer going to do business there and why. Sometimes business owners or managers do not know there is a problem until you let them know, so make sure you tell them. Once we start changing our views on what we accept as customer service, the businesses will adapt to start pleasing us better. It makes sense, doesn't it!
As for all of you employees and
Aggressive business card marketing isn't about handing your business cards out to everyone you see.The card itself must have a new use, an innovative design, or something other than the usual contact information printed on it. To make your little card stand out, try these other ideas.Print something other than a business card on biz card-sized cardstock.You may have seen loyalty cards for "buy 10 get one free" offers; why not print one of your own? Print a frequent buyer card or other promotional offer on your card. The whole card can be a coupon for a free consultation, a discount, or a free gift with purchase. Remember include an expiration date on them! Then hand them out to all your customers.Print a short survey on a card.Offer an incentive for people to return the card to you with the survey answered--they can get a free gift or a discount just for answering a few simple questions. Then give them a new card with your contact information on it.Other things you might print on this size cardstock include: Hangtags Nametags Tickets to an event; or Tiny greeting cards you might attach to a gift basket or other gift.
For all you customers out there (which means everyone), it is time to reclaim your God given right to receive Great Customer Service. It's called Free Will people, and I'm going to use my free will to change the world's view on customer service. One of the ways I plan on doing this is by refusing to do business anywhere that I receive poor customer service. Are you willing to help me in this mission? All you have to do is this: stop doing business in places that don't appreciate your business. And, let them know that you are no longer going to do business there and why. Sometimes business owners or managers do not know there is a problem until you let them know, so make sure you tell them. Once we start changing our views on what we accept as customer service, the businesses will adapt to start pleasing us better. It makes sense, doesn't it!
As for all of you employees an
Closed circuit TV systems have been available for many years, they have also undergone some almost miraculous transformations in recent years. What used to be very expensive, cumbersome and hard to configure systems are now very reasonable, easy to configure , and easy to maintain, and they provide much more versatility and usefulness than just a few years ago.When choosing system components the first decision you need to make is what are you using it for. The primary uses for CCTV systems are surveillance, traffic control, theft, shoplifting, employee theft, and/or robbery deterrence, and identification. Surveillance and traffic control probably do not require color cameras, black & white may actually provide better resolution. However theft, shoplifting and/or robbery deterrence and identification may require color cameras, if there is an arrest and prosecution a court will require color to make positive identification, on a black & white recording a red sweatshirt would appear to be gray.Next you need to decide what exactly do you want to see, how far away is it, what are the lighting conditions, is it indoor or outdoor, how wide a viewing angle is desired? The answers to these questions will help you choose the
For all you customers out there (which means everyone), it is time to reclaim your God given right to receive Great Customer Service. It's called Free Will people, and I'm going to use my free will to change the world's view on customer service. One of the ways I plan on doing this is by refusing to do business anywhere that I receive poor customer service. Are you willing to help me in this mission? All you have to do is this: stop doing business in places that don't appreciate your business. And, let them know that you are no longer going to do business there and why. Sometimes business owners or managers do not know there is a problem until you let them know, so make sure you tell them. Once we start changing our views on what we accept as customer service, the businesses will adapt to start pleasing us better. It makes sense, doesn't it!
As for all of you employees an
Today everyone knows at least one person who has lost their job to down-sizing, right-sizing, cut-backs, production reduction or a mean, vicious “bogus leader” who could care less about your family, your life or your existence at the company. This may sound a bit overboard, but everyone has probably experienced the manager, supervisor or company leader from hell, and if you haven’t just stick around.It is this type of leadership that is taking companies down the path of death and destruction. So what’s a jobless person to do? First you must get organized and do a serious self examination. Look at the things you love to do, your gifts and talents. This is not fluff, you may be at the best time of your life if you are willing to get real and do some serious work. You cannot expect others to do this for you, you have to own the unemployment label, and decide where you want to go from here. Leave the pity party for later.Do you have a charismatic personality? Have you ever done sales? Can’t live knowing that your life depends on you getting a commission? Try it. Yes, that’s easy for me to say, but “nothing ventured nothing gained” and you should always have more faith in yourself than a “bogus leader.” It is
As for all of you employees an
At every talk I give, I ask the audience to tell me the reasons why people don't change careers. The most common answer given each time is "lack of money." So many people have such an exaggerated fear about money that they will not even take the time to determine how much they will need to do work they love in the first place!Does this sound like you? Do you feel stuck where you are, trapped by your own perceptions?It's time to pull your head out of the sand and get a handle on your finances! There are five things you can do starting right now to financially prepare yourself for a new career.1. Stop worrying about the future and fix what's broken right now. If you're living beyond your means today but yet you worry that your dream career won't pay you enough, you're missing the mark. It's time to live in the present and make it great. Address any and all outstanding financial issues so that you can move ahead with a clean slate.2. Keep your day job. Unless you're financially independent or have someone else supporting you, don't quit your job in haste as you change careers. It's a huge financial stress that will only hurt you as you make your transition.3.
As for all of you employees and employers out there, there are certain steps you can take to make sure your customers receive the best customer service around. And, when you start providing that type of customer service, your customers will keep coming back for more. In fact, if you provide them with the best service they can get anywhere and with a little flair, they will come back more often because they can't get enough of it.
So, what are the steps? Follow these certain steps to assure your customers will be coming back for more: (I have broken this down into two stages. One for employers and one for employees please read both!)
Employers
- Provide training to your employees on how to treat your customers. If you are unsure of how this should be done, please visit my blog at what-customer-service.blogspot.com and email me and I will set up a training class for you. Think of it this way... what do your customers' expect to get from your business. This is obviously different for every business and also depends on the type of business you have. But put yourself in your customer's shoes...If you were the customer, what would you expect to see in terms of customer service? Once you have clearly defined that, you can then train the employees on how to provide it.
- Set the standards high for your employees and make sure they stick to it. However, don't just use this as a tool to "write up" or "fire" your employees. Let me be clear... if you have an employee who you need t
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