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Member You - Your Management Policy - Does It Match Your Service Policy?
Growing up on a Delaware farm was a wonderful and rewarding experience for me.I grew up in an area where a couple of dozen families in an area of about hundred square miles had farmed, married
"But Rob," you say, "then everyone would take advantage of us!"<
Business relationships need to provide you with the business you need. Whether you use an alliance, a leads group or a Power Team, you need to make sure that you are dealing with someone that is reli
What you need to do is COORDINATE YOUR POLICIES. Overriding the very rules you put in place only makes your front line staff look bad. Either change the rules or stop changing them every time someone whines loud enough.
Now, I have no problem making the customer happy, but why have a policy you don't enforce? Would it not be better to drop the rules (since you don't enforce them anyway), and adopt a "make every customer happy" policy?
"But Rob," you say, "then everyone would take advantage of us!" Change Management In Six Sigma
Change is the only constant thing in the world and businesses are no exception to this universal principle. The aim of change is bringing about continuous improvement in the competitive world through
What you need to do is COORDINATE YOUR POLICIES. Overriding the very rules you put in place only makes your front line staff look bad. Either change the rules or stop changing them every time someone whines loud enough.
Now, I have no problem making the customer happy, but why have a policy you don't enforce? Would it not be better to drop the rules (since you don't enforce them anyway), and adopt a "make every customer happy" policy?
"But Rob," you say, "then everyone would take advantage of us!"<
Many Muslim Youth see themselves as fighting the Infidels or Western World and they have the opportunity to show their manhood and join in the cause of the Jihad. Becoming a Jihadist is a rather dang
What you need to do is COORDINATE YOUR POLICIES. Overriding the very rules you put in place only makes your front line staff look bad. Either change the rules or stop changing them every time someone whines loud enough.
Now, I have no problem making the customer happy, but why have a policy you don't enforce? Would it not be better to drop the rules (since you don't enforce them anyway), and adopt a "make every customer happy" policy?
"But Rob," you say, "then everyone would take advantage of us!"<
Have you ever come back from vacation, or from a business trip of more than a few days, to find an overstuffed e-mailbox containing a blow-by-blow account of everything that happened while you were a
Now, I have no problem making the customer happy, but why have a policy you don't enforce? Would it not be better to drop the rules (since you don't enforce them anyway), and adopt a "make every customer happy" policy?
"But Rob," you say, "then everyone would take advantage of us!"<
Advertising Specialties are usually small but useful products that carry the name and logo of the company. These everyday products could be caps, coffee mugs, mouse pads or pens for that matter. Adve
"But Rob," you say, "then everyone would take advantage of us!"
Not necessarily.
Yes, they may tell their friends about your fabulous return policy. But think about this: What happened when that complaining customer got what she wanted? She was happy. What do happy customers do? Tell others about their experience.
What would she do if you sent her away fuming? Tell others about her experience.
Which story would you rather have her tell her friends?
Like everything else when you are providing a service CONSISTENCY IS EVERYTHING. Everyone likes special treatment, unless it's not happening to them.
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