Member You - How To Pre-Qualify Lawn Care Customers Over The Phone For Your Lawn Care Business

A question came in from our forum member Gman. He asked ”I am always getting new customers, but then I lose one. There seems to be a big turnover all the time. Is this how it is in the lawn care business is? Just wondering if this is normal or am I doing something wrong."

"I think that I’m offering my lawn care services way too cheap for the amount of work that I’m doing for all my clients. When I’m there I am always doing an extra small landscaping job for every client to improve the yard and lawn. Nine out of ten times I’m not charging anything for the lawn care service. I was talking to another lawn care operator and he was telling me that I’m charging way to low for my landscaping services. He would charge a lot more than what I’m changing for the average lawn mowing.”

For answers on how to resolve this lawn care business issue we turned to our friend Troy Tiedeman owner of Tiedeman llc. a Central Michigan provider of environmentally responsible lawn care.

Troy responded by saying “perhaps you just have the wrong type of customers and it has nothing to do with you. Because of how low your price is you are attracting the price shoppers. Raise up your price and don’t be disappointed when a customer tells you that you’re too much. Don’t expect to land every single lawn care account. If you do land every account, then yes your prices are definitely too low.”

Troy went on to say "Let me throw you some examples of different phone conservations you might have with customers and in the conversations I am going to have what you SHOULD say and do."

C=Customer and G=You

Situation 1:
G: This is Gman lawn care how may I help you.

C: I am looking for someone to cut my lawn

G: Are you looking for a one cut or seasonal service?

C: I am just looking for a one time cut while my mower is serviced.

G: Well, I am sorry, we do not offer one time cuts. Sorry I couldn’t help you.

Conclusion: Do not take on one time mowers. You will gain nothing from it in the long run. All they want is a cheap fix, not a long term solution

Situation 2:
G: Hello, this is gman lawn service how may I help you

C: How much would it be to mow my lawn?

G: Well, I would have to come out and look at the property first to determine your price.
Real Estate Signs
Real estate signs are considered one of the oldest and best forms of advertising for homes available for sale. Real estate signs are mostly produced using vinyl, which is a long-lasting material available in specific colors. Vinyl graphics and lettering provide real estate signs that are affordable and of good quality. Unique colors can also be specially ordered to make real estate signs more attractive.A large number of national signboard companies provide people with 'coroplast' or aluminum sign blanks that make the real estate signs stand out from the others. Many people opt to buy sign bm our forum member Gman. He asked ”I am always getting new customers, but then I lose one. There seems to be a big turnover all the time. Is this how it is in the lawn care business is? Just wondering if this is normal or am I doing something wrong."

"I think that I’m offering my lawn care services way too cheap for the amount of work that I’m doing for all my clients. When I’m there I am always doing an extra small landscaping job for every client to improve the yard and lawn. Nine out of ten times I’m not charging anything for the lawn care service. I was talking to another lawn care operator and he was telling me that I’m charging way to low for my landscaping services. He would charge a lot more than what I’m changing for the average lawn mowing.”

For answers on how to resolve this lawn care business issue we turned to our friend Troy Tiedeman owner of Tiedeman llc. a Central Michigan provider of environmentally responsible lawn care.

Troy responded by saying “perhaps you just have the wrong type of customers and it has nothing to do with you. Because of how low your price is you are attracting the price shoppers. Raise up your price and don’t be disappointed when a customer tells you that you’re too much. Don’t expect to land every single lawn care account. If you do land every account, then yes your prices are definitely too low.”

Troy went on to say "Let me throw you some examples of different phone conservations you might have with customers and in the conversations I am going to have what you SHOULD say and do."

C=Customer and G=You

Situation 1:
G: This is Gman lawn care how may I help you.

C: I am looking for someone to cut my lawn

G: Are you looking for a one cut or seasonal service?

C: I am just looking for a one time cut while my mower is serviced.

G: Well, I am sorry, we do not offer one time cuts. Sorry I couldn’t help you.

Conclusion: Do not take on one time mowers. You will gain nothing from it in the long run. All they want is a cheap fix, not a long term solution

Situation 2:
G: Hello, this is gman lawn service how may I help you

C: How much would it be to mow my lawn?

G: Well, I would have to come out and look at the property first to determine your price.
Marketing Options For Cleaning Companies - Part Two
Part one looked at telesales, yellow pages and other directories, using mailing lists and advertising in local papers and journals. In this article I will be considering direct selling techniques, leaflet drops and internet advertising.1. Direct ApproachYou could simply cold call on a company and hope you can get to talk to somebody. My experience of this is that it is quite a daunting task and by and large relatively unsuccessful in gaining new business. A lot of time, effort and fuel can be wasted as well as damage to ones morale which could take quite a severe battering as you expeer lawn care operator and he was telling me that I’m charging way to low for my landscaping services. He would charge a lot more than what I’m changing for the average lawn mowing.”

For answers on how to resolve this lawn care business issue we turned to our friend Troy Tiedeman owner of Tiedeman llc. a Central Michigan provider of environmentally responsible lawn care.

Troy responded by saying “perhaps you just have the wrong type of customers and it has nothing to do with you. Because of how low your price is you are attracting the price shoppers. Raise up your price and don’t be disappointed when a customer tells you that you’re too much. Don’t expect to land every single lawn care account. If you do land every account, then yes your prices are definitely too low.”

Troy went on to say "Let me throw you some examples of different phone conservations you might have with customers and in the conversations I am going to have what you SHOULD say and do."

C=Customer and G=You

Situation 1:
G: This is Gman lawn care how may I help you.

C: I am looking for someone to cut my lawn

G: Are you looking for a one cut or seasonal service?

C: I am just looking for a one time cut while my mower is serviced.

G: Well, I am sorry, we do not offer one time cuts. Sorry I couldn’t help you.

Conclusion: Do not take on one time mowers. You will gain nothing from it in the long run. All they want is a cheap fix, not a long term solution

Situation 2:
G: Hello, this is gman lawn service how may I help you

C: How much would it be to mow my lawn?

G: Well, I would have to come out and look at the property first to determine your price.
Visions on Change And Then the First Step - An Example From (Internet) Telephony
Technology provides often a source for change. But also, technology is responsible for the fact that changes do not happen as swiftly as possible. And one main ingredient in this dilemma is that existing technology is still suitable. Like the pair of shoes that are still valuable to use, they are only out of fashion.When thinking about introducing a change and when elaborating a vision about one, you are facing a similar dilemma that is to do with the first step you have to take. Basically there are two options: one is where you bridge from a current situation to a new one, the other is where and don’t be disappointed when a customer tells you that you’re too much. Don’t expect to land every single lawn care account. If you do land every account, then yes your prices are definitely too low.”

Troy went on to say "Let me throw you some examples of different phone conservations you might have with customers and in the conversations I am going to have what you SHOULD say and do."

C=Customer and G=You

Situation 1:
G: This is Gman lawn care how may I help you.

C: I am looking for someone to cut my lawn

G: Are you looking for a one cut or seasonal service?

C: I am just looking for a one time cut while my mower is serviced.

G: Well, I am sorry, we do not offer one time cuts. Sorry I couldn’t help you.

Conclusion: Do not take on one time mowers. You will gain nothing from it in the long run. All they want is a cheap fix, not a long term solution

Situation 2:
G: Hello, this is gman lawn service how may I help you

C: How much would it be to mow my lawn?

G: Well, I would have to come out and look at the property first to determine your price.
Ten Things About Your Career Development
There are some tactics you can action whatever you wish for from your career. Whatever you might think right now, you have all the tools you need for a career which give you joy and fulfilment. You might not think that possible, or that it will leave you cash poor. But that's not usually the case. Your life can change within your control.Those who are the best at Career Development...Recognise UneaseThey see within themselves that they are not as happy as they should be and take steps to find out why.Get CreativeThrough the murk and confune cut or seasonal service?

C: I am just looking for a one time cut while my mower is serviced.

G: Well, I am sorry, we do not offer one time cuts. Sorry I couldn’t help you.

Conclusion: Do not take on one time mowers. You will gain nothing from it in the long run. All they want is a cheap fix, not a long term solution

Situation 2:
G: Hello, this is gman lawn service how may I help you

C: How much would it be to mow my lawn?

G: Well, I would have to come out and look at the property first to determine your price.

C: Can’t you give me a ballpark over the phone

G: No, Sorry I can not.

Conclusion: Do not take on a customer that wants an estimate over the phone. Now if they ask you that they would like you to come over and give them an estimate, then that is a different story.

Situation 3:
G: Hello, this is gman lawn service, how may I help you?

C: I would like an estimate for lawn maintenance.

G: Now this is for the entire season, correct?

C: Yes

G: Great. I will just take down your address for I can meet with you for the estimate and to talk about the contract

C: Contract? I am not signing a contract.

G: I am sorry, but all lawn maintenance accounts are required to sign a contract.

C: Forget it then

Conclusion: Why would they want to refuse to sign a contract? More than likely they probably would not be a good customer that would try to stiff you out of money.

Situation 4:
G: Hello, this is gman lawn service, how many I help you?

C: I need an estimate for lawn maintenance.

G: Not a problem, I would be more than happy to give you an estimate for seasonal weekly mowing.

C: No, I just need it mowed every 2 weeks.

G: I am sorry, but we only offer weekly mowing services.

Conclusion: This weeds out any bi-weekly customers lawns that may get super tall and super thick in which you would waste time and money on in the long run.

Thanks Troy for the great insight you have to share with us. Sometimes reading some real world applications of business lessons can really help us grow faster. This specific lawn care business example was also spotlighted in our lawn care industry entrepreneur business show, GopherHaul episode 10. You can watch our many episodes of GopherHaul to improve your business skills and educate yourself.

HTTP = HTML link (for blogs, profiles,phorums):
<a href="http://www.memberyou.net/article/14309/memberyou-How-To-PreQualify-Lawn-Care-Customers-Over-The-Phone-For-Your-Lawn-Care-Business.html">How To Pre-Qualify Lawn Care Customers Over The Phone For Your Lawn Care Business</a>

BB link (for phorums):
[url=http://www.memberyou.net/article/14309/memberyou-How-To-PreQualify-Lawn-Care-Customers-Over-The-Phone-For-Your-Lawn-Care-Business.html]How To Pre-Qualify Lawn Care Customers Over The Phone For Your Lawn Care Business[/url]

Related Articles:

Investing and Financing

Most of the businesses these days borrow money either in short terms or long terms basis. The majority of cash flow statements illustrate the increase and decrease of the earnings of the short term debt only. It does not report the total amount that are either borrowed or paid. On the other hand, when illustrating a long term debt, the total amount and the reimbursements of the long term debt must be indicated in the cash flow statement on a yearly basis. The figures on these cash flow statements are illustrated on gross not net figures.

Eldercare Abuse Is Often Due To Negligent Hiring

Although most eldercare abuse occurs domestically, a large proportion also occurs in care facilities such as rest homes, nursing homes and similar establishments. Eldercare abuse can take many forms from physical assault to mental and emotional abuse.

Find a Job Opportunity Online

It's true, the internet has opened new doors for finding jobs and careers, including full time and part time positions. Job search is incredibly easy compared to how it used to be, but that doesn't mean securing a job is easier, as the competition has also increased. So just what is the best online method of finding employment?

Bookmark it: