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  • Member You - The Lemon Motor Home - Lots of Misery, Damn Little Recreation

    Sleight of Brand
    You can create great relationships by name dropping. You may say that most people do not like those that are constantly dropping names. If it is done discretely, you will find that it can bring you more business and help to make more business relationships. For example, I had a customer that was struggling with their own identity and wanted to develop their own brand. The problem was that they were doing too many things to concentrate on the one brand. One day they came across a product that was being sold in Europe and not in North America, even though most people in America knew of its existence. They decided to be the distributor for this product in their state and capitalize on the fact that the product was already a brand name. They were able to successfully sell the new product under the brand and piggy back their own company name along with it as the "exclusive" distributor. In this way, they were able to use someone else's brand to create their own. This is only one of several ways that you can use a "sleight of brand" to create your own. Just be creative if you do not hav
    me again. The manufacturer does the right business thing. They innovate; they put their creative people to work developing neat things to catch the buyer’s interest. This is a good business approach to take. It is how American businesses stay ahead of the competitive curve. They send out their survey people to discover what the consumer wants and then do their damndest to provide it. Now, with the latest innovation in hand, the designers meet the production people. Often these meetings resemble, human meets bug-eyed alien. The innovators are high on how cool it all is, and production is thinking, "How in God’s name can we build that! It’s going to cost a fortune."

    A good example in the motor home world is the "slide out". A slide out

    Communicate to Connect: The Power of Attunement
    Students of my presentation training often tell me one of the “pearls of wisdom” they value most is learning how to distinguish between a performance and communication orientation.Speakers with a performance orientation view audiences as critics who are judging how they make their presentation. As a result, these presenters become over-focused on their wording and delivery. Presenters with a communication orientation focus on connecting and communicating with their audiences. They look at presentations as conversations, not performances, and enjoy one-to-one, friendly, personal connection with individuals in the audience.Understanding the difference between hypervigilance and attunement can be as valuable to great communicators as shifting from a performance to a communications orientation.When we are hypervigiliant, we are constantly looking for signals that we are not loved, appreciated, respected, cared about and helped enough. We are stressed, fearful and anxious, grounded in a flight-or-fight mentality.Thirteen years ago, I was appointed general manager of
    You’ve heard the expression, "Just when I thought nothing else could go wrong, it did." This is too often the case with motor home lemon vehicles. It’s a problem of multiple manufacturers being responsible for what is finally delivered to the customer. When Ford or GM builds and sells an automobile, generally they take responsibility - as much as they take responsibility for anything - for the whole vehicle. With a motor home this is not the case.

    Here’s a possible list of major components built and separately warranted by different manufacturers:

    - Engine – Cummins Diesel
    - Transmission – Allison/GM
    - Chassis – Freightliner
    - Coach –Fleetwood (and many others)

    Various components of the finished product have their own warranties. Appliances are a good example. GE might make the refrigerator and Sears the stove. These manufacturers warrant their own products.

    Many of the components, large and small, are in some way interconnected mechanically, electrically, even electronically. The transmission connects to the Engine. The engine is mounted on the chassis, the coach is mounted to the chassis and covers the engine and around and around we go. The hipbone is connected to the thighbone, the thighbone is connected to the leg bone, and the leg bone is connected to the anklebone, so goes the old song.

    What happens when something goes wrong? What happens when one or more of these interconnected components has a malfunction? Who is responsible? Who steps forward? In an ethical world, a world where honesty is the rule, mechanics and manufacturer’s representatives of the various components would figure it out and the maker of the malfunctioning part would step forward. The responsible person would say, "It’s my component that failed, Mr. and Mrs. Jones. We’ll get right on it and fix it."

    This isn’t the way of the world. If you, as an owner of a motor home, find yourself in this situation, you will get to watch a lot of company representatives behave very badly indeed. Nowhere outside of a police holding cell will you see greater efforts by the various manufacturers representatives to blame each other. Responsibility among the various manufacturers is as foreign as political integrity in Washington D.C.

    Motor homes are susceptible to the same problems experienced in automobiles and also problems that are uniquely found in motor homes. Like the modern automobile, motor homes make use of computers to control the various vehicle systems. The difference is that a motor home is a combination truck, (chassis and diesel engine), residence (has many of the qualities of a home such as rooms, showers, appliances, walls, decorative elements, etc.) and it’s a lot like a bus. It’s big!

    There are also special characteristics unique to RVs. Think about rooms that extend out of the side of the coach, and portable bathrooms. The possibility for really unpleasant problems abound.

    We see it happen time and time again. The manufacturer does the right business thing. They innovate; they put their creative people to work developing neat things to catch the buyer’s interest. This is a good business approach to take. It is how American businesses stay ahead of the competitive curve. They send out their survey people to discover what the consumer wants and then do their damndest to provide it. Now, with the latest innovation in hand, the designers meet the production people. Often these meetings resemble, human meets bug-eyed alien. The innovators are high on how cool it all is, and production is thinking, "How in God’s name can we build that! It’s going to cost a fortune."

    A good example in the motor home world is the "slide out". A slide out i

    BLOGS! What They Are... And WHY They're Becoming A POWER TOOL For Internet Marketers
    BLOGS! What a crazy name for the "NEWEST" Internet marketing trend to hit the Internet.But, I like it.It makes this new form of communication kind of mysterious in a way, though, BLOGS have been around for quite some time and only recently have been recognized as a VERY valuable asset to Internet marketers.Recently, I was visiting some Internet marketing related Forums and noticed many of the threads having similar "Subjects" saying... "What the heck are BLOGS?"So, I did a little research and this is what I came up with since I was Very curious myself.I think it's best that I clearly define to You exactly what a "BLOG" is so that as I go through this article with you, you'll have a clear picture in your head of what a Blog IS and so there won't be any confusion.A "BLOG"(A.K.A. Web Log) by definition is:A combination of online diary and/or guestbook. You sign up for a blogger account and then you enter the information You want on your Website. Then you can set it so that only you can place entries on it or so that anyone can. Then you can either
    ave their own warranties. Appliances are a good example. GE might make the refrigerator and Sears the stove. These manufacturers warrant their own products.

    Many of the components, large and small, are in some way interconnected mechanically, electrically, even electronically. The transmission connects to the Engine. The engine is mounted on the chassis, the coach is mounted to the chassis and covers the engine and around and around we go. The hipbone is connected to the thighbone, the thighbone is connected to the leg bone, and the leg bone is connected to the anklebone, so goes the old song.

    What happens when something goes wrong? What happens when one or more of these interconnected components has a malfunction? Who is responsible? Who steps forward? In an ethical world, a world where honesty is the rule, mechanics and manufacturer’s representatives of the various components would figure it out and the maker of the malfunctioning part would step forward. The responsible person would say, "It’s my component that failed, Mr. and Mrs. Jones. We’ll get right on it and fix it."

    This isn’t the way of the world. If you, as an owner of a motor home, find yourself in this situation, you will get to watch a lot of company representatives behave very badly indeed. Nowhere outside of a police holding cell will you see greater efforts by the various manufacturers representatives to blame each other. Responsibility among the various manufacturers is as foreign as political integrity in Washington D.C.

    Motor homes are susceptible to the same problems experienced in automobiles and also problems that are uniquely found in motor homes. Like the modern automobile, motor homes make use of computers to control the various vehicle systems. The difference is that a motor home is a combination truck, (chassis and diesel engine), residence (has many of the qualities of a home such as rooms, showers, appliances, walls, decorative elements, etc.) and it’s a lot like a bus. It’s big!

    There are also special characteristics unique to RVs. Think about rooms that extend out of the side of the coach, and portable bathrooms. The possibility for really unpleasant problems abound.

    We see it happen time and time again. The manufacturer does the right business thing. They innovate; they put their creative people to work developing neat things to catch the buyer’s interest. This is a good business approach to take. It is how American businesses stay ahead of the competitive curve. They send out their survey people to discover what the consumer wants and then do their damndest to provide it. Now, with the latest innovation in hand, the designers meet the production people. Often these meetings resemble, human meets bug-eyed alien. The innovators are high on how cool it all is, and production is thinking, "How in God’s name can we build that! It’s going to cost a fortune."

    A good example in the motor home world is the "slide out". A slide out

    Web Sites Made in Spain
    It always amazed me how little importance foreign business entrepreneurs in the real estate business in Spain give their web presence. Especially in the real estate market people seam to believe that their web site is nothing but a necessary expenditure and fail to understand a couple of things:1. A professional web presence is a substantial part of the overall marketing plan and possibly the single most effective way to generate potential customers.2. Marketing on the internet is substantially different then off line advertising.3. People judge a companies credibility by the content and design of their web site4. Web Sites don’t work without promotionAs a result of underestimating these simple facts, the web site owners tend to look for cheap solutions and what is worse: do not put enough effort and planning into their internet presence. A common believe is: once I paid somebody for a web site, this is it, next task.Very often it becomes worse then that, instead of outsourcing the design, and promotion to a professional, yet expensive Internet Mark
    ible? Who steps forward? In an ethical world, a world where honesty is the rule, mechanics and manufacturer’s representatives of the various components would figure it out and the maker of the malfunctioning part would step forward. The responsible person would say, "It’s my component that failed, Mr. and Mrs. Jones. We’ll get right on it and fix it."

    This isn’t the way of the world. If you, as an owner of a motor home, find yourself in this situation, you will get to watch a lot of company representatives behave very badly indeed. Nowhere outside of a police holding cell will you see greater efforts by the various manufacturers representatives to blame each other. Responsibility among the various manufacturers is as foreign as political integrity in Washington D.C.

    Motor homes are susceptible to the same problems experienced in automobiles and also problems that are uniquely found in motor homes. Like the modern automobile, motor homes make use of computers to control the various vehicle systems. The difference is that a motor home is a combination truck, (chassis and diesel engine), residence (has many of the qualities of a home such as rooms, showers, appliances, walls, decorative elements, etc.) and it’s a lot like a bus. It’s big!

    There are also special characteristics unique to RVs. Think about rooms that extend out of the side of the coach, and portable bathrooms. The possibility for really unpleasant problems abound.

    We see it happen time and time again. The manufacturer does the right business thing. They innovate; they put their creative people to work developing neat things to catch the buyer’s interest. This is a good business approach to take. It is how American businesses stay ahead of the competitive curve. They send out their survey people to discover what the consumer wants and then do their damndest to provide it. Now, with the latest innovation in hand, the designers meet the production people. Often these meetings resemble, human meets bug-eyed alien. The innovators are high on how cool it all is, and production is thinking, "How in God’s name can we build that! It’s going to cost a fortune."

    A good example in the motor home world is the "slide out". A slide out

    What Business Will They Franchise Next?
    The franchise industry is famous for its fast food, printing & coffee franchise opportunities. These businesses are well known for the quality of their output and reasonable prices. Some of the earliest entrants to the franchise market include well know companies like McDonalds & Wimpy.Now, some new businesses have entered the market place. You have house hold repair franchises, fence building & maintenance, off licences and stores that help you facilitate your online sales. You can even buy a franchise opportunity which involves killing bed bugs!Some of the new entrants in the market place cater for busy couples and single people, who do not have the time to take care of normal household duties.You have domestic cleaning franchises which are ideal if both partners are working. You dictate how many hours' help you need and based on this and the size of your house you get a quote. In many cases you end up paying slightly more than if you had advertised for the cleaner your self, but then you have no fall back if things go wrong. If your regular cleaner is not well, then th
    cal integrity in Washington D.C.

    Motor homes are susceptible to the same problems experienced in automobiles and also problems that are uniquely found in motor homes. Like the modern automobile, motor homes make use of computers to control the various vehicle systems. The difference is that a motor home is a combination truck, (chassis and diesel engine), residence (has many of the qualities of a home such as rooms, showers, appliances, walls, decorative elements, etc.) and it’s a lot like a bus. It’s big!

    There are also special characteristics unique to RVs. Think about rooms that extend out of the side of the coach, and portable bathrooms. The possibility for really unpleasant problems abound.

    We see it happen time and time again. The manufacturer does the right business thing. They innovate; they put their creative people to work developing neat things to catch the buyer’s interest. This is a good business approach to take. It is how American businesses stay ahead of the competitive curve. They send out their survey people to discover what the consumer wants and then do their damndest to provide it. Now, with the latest innovation in hand, the designers meet the production people. Often these meetings resemble, human meets bug-eyed alien. The innovators are high on how cool it all is, and production is thinking, "How in God’s name can we build that! It’s going to cost a fortune."

    A good example in the motor home world is the "slide out". A slide out

    Business Owner's Essentials - The 5 Biggest Challenges for Today's Business Owner
    Some of these challenges have been around since business began and others are new ones that are being faced as technology and the marketplace evolves. As a business owner, you need to be sure that you are handling each of these effectively and looking out for where they might destroy your business.1. Cashflow ManagementThis is the number one essential for all businesses, no matter what stage they are at. Even the most successful businesses can fail if they take their eye off the ball on cash. Your cashflow is the difference between how fast money comes into your business from your customers and how fast you pay it out to your staff, your suppliers and the tax man.Many business owners don’t realise that their cashflow can be at most risk when they are growing fast or taking on big orders. This happens because in most businesses products and raw materials have to be bought and paid for before they can be provided to customers and billed. This is also similar for services, where your employees and contractors have to be paid at the end of the month but the clie
    me again. The manufacturer does the right business thing. They innovate; they put their creative people to work developing neat things to catch the buyer’s interest. This is a good business approach to take. It is how American businesses stay ahead of the competitive curve. They send out their survey people to discover what the consumer wants and then do their damndest to provide it. Now, with the latest innovation in hand, the designers meet the production people. Often these meetings resemble, human meets bug-eyed alien. The innovators are high on how cool it all is, and production is thinking, "How in God’s name can we build that! It’s going to cost a fortune."

    A good example in the motor home world is the "slide out". A slide out is essentially a electro-mechanical method whereby a room in the RV is made bigger by extending it out from the side of the vehicle. See Figure 1 for an example of a typical slide out. It’s a great idea that loses much in the translation from design to production. Very, very few slide outs are without some sort of problem.

    We have seen in previous articles that many of the problems were related to electric/electronic systems. In the motor home we see all of the electrical and electronic problems plus the mechanical. This is not surprising. Remember the motor home is a vehicle trying to be a house. Workmanship comes up over an over in the defects listed. Generally, if you buy a new sedan you are not worried that it will leak like a sieve in the first rain shower. Motor homes frequently have problems with leaks, especially around and in the slide out.

    At least when you buy a house, barring earthquakes and tornadoes, it is meant to stay in one place. Anyone who lives in California knows what happens to the house when the earth begins to shake. The house is twisted in all sorts of directions. Afterward, cracks appear, doors are out of plumb, plaster falls, foundations warp and maybe the roof develops a leak.

    When you drive an motor home all over the country, over roads in various states of disrepair, you are creating a kind of continuous earthquake effect on the vehicle, on your portable house. We see the results in lemon motor homes all the time. Those that were designed with these effects in mind, come through none the worse for the wear. Others, where the driving force in production and they did everything as cheap as possible, manifest all the problems you’d expect after an earthquake and some that are unique to motor homes.

    The following is a list of typical problems from RV Owners. I have not included the name of the Manufacturers, as this is being written after the fact, and who knows, maybe they have gotten their act together (skeptical look). In one year an owner reported the following problems with his 32-foot class C deluxe 5th wheel RV: - Electrical outlets pop out of the wall

    - Two entire panels pull away from their frames due to inferior thickness of the substrate and the necessary spacers to hold them together in the range of humidity that any trailer experiences.

    - Panels bowed for the same reason

    - The slideouts have pulled the paneling away from the face wall when the slideout is pulled in, because ragged sheet metal edges of the slideout have dug into the panel due to mismatched surfaces

    - After extending the slide out, couldn’t get it back in, had to pry it back in with a 2 X 4 plank

    - Easy chair replaced because the upholstery separated from the frame and allowed the padding to slip down.

    - The center slider section of the screen door will not stay in, due to poor quality control of the space in the center of the door.

    - The water pump which comes standard on this 3

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